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Land Rover Bethesda
North Bethesda, MD
798 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 798 reviews
September 06, 2024
Kevin Soltwedel Is such a pleasure to work with. He's tentative, quick and made sure all my questions were answered. Highly recommend for a very positive experience! He's tentative, quick and made sure all my questions were answered. Highly recommend for a very positive experience! More
by Christine W
Employees Worked With
Kevin Soltwedel
Helpful August 27, 2024
Avoid at all costs - please look past the "look at my new car" and clearly fake reviews. For example, check Yelp, the BBB, or any other source that is less likely to be manipulated. I have purchased two vehi car" and clearly fake reviews. For example, check Yelp, the BBB, or any other source that is less likely to be manipulated. I have purchased two vehicles and leased a vehicle from here and every experience has gotten progressively worse. I honestly couldn't understand how a "luxury" dealership could digress to be so poorly run until I had the unfortunate experience of dealing with the general manager Richard Grzesiak. I've never met someone so unreasonable and unhelpful in my life. I honestly cannot understand how someone with his attitude ended up in any management position. If he focused half of the energy that he does gaslighting customers to even trying to keep customers happy maybe this dealership could be half decent. It makes me sad that people have to work for him - I guess that is why none of the good employees stay and only bad ones remain. Here are a few of many examples: During my most recent purchase - there was the usual aggressive upsell of extended warranties (which as you'll see below are not worth the paper they are printed on because the service department is so bad). Then they failed to close-out my lease on my trade-in, so I have to fight tooth and nail months after they have taken in my leased vehicle to close out the account so that I'm not making payments on the vehicle - but don't worry, it was already posted for sale on their website days after they took possession. I went through three temporary tags because my tags keep expiring while I waited for my permanent tags. Again, I had to constantly nag, complain, and ask for updates. If I hadn't constantly nagged them I would still be on my first set of expired tags. Now to the service department, where things get even worse (somehow). During the test drive I point out an issue and of course they guarantee they will fix it. I move forward with the purchase. I drop the vehicle off a few weeks after to fix the issue and they keep it for 8-weeks without any status updates. I leave countless voicemails and leave messages with the receptionist without any call-backs - I literally cannot get ahold of anyone besides the receptionist so I have to physically show up at the dealership. At that point they tell me they cannot reproduce the issue (that is what it took them 8-weeks to do). I go for a drive and surprise, the issue is still there (I already saw on the app that for the 8-weeks they had my car it was moved once and not actually driven). So I leave again and another 4-weeks pass. Again, I cannot get anyone besides the receptionist to pick up the phone or call me back. I physically show up (again) and they tell me it is "finished." Within 1-minute of driving off the lot the same issue is there. When I text/call the service advisor - no response. This issue remained unresolved until I took it to a private land rover repair shop. They had it fixed within 3 hours while I waited. It appears that the service department just assumes that if they keep your car long enough without actually doing anything you will just want your car back. Ironically, they constantly complain about not having loaners - well if you didn't ghost your customers for months and actually attempted a fix in the promised timeframe you would have loaners! Several weeks later a check engine light comes on - after months of trying to get scheduled and get a loaner (because they never have loaners). They do the same thing. Weeks go by, no calls, no status updates. 5-weeks later I get a call back and they say they have fixed it. I come to pick up the car, and they haven't even cleared the check engine light. when I get home I notice that half of the panels they removed were not installed properly - mind you this was a 3K repair billed under warranty by a "master technician." When, I contacted them to point out the issue - the usual no response and ignoring of all calls/texts. Beware - this place is an absolute nightmare More
by John S.
Employees Worked With
Aruna Johnson
August 13, 2024
Cheryl Stewart Encore Specialist was so knowledgeable and helpful made my time spent with her very enjoyable and learning about my car so helpful! Truly customer focused, Pride in service and product. Canno helpful made my time spent with her very enjoyable and learning about my car so helpful! Truly customer focused, Pride in service and product. Cannot Thank Cheryl and the staff from sales to parts department a pleasure to work with. More
by james.wilt
Employees Worked With
Cheryl Stewart Encore Specialist
July 19, 2024
We had mostly a positive experience. We had major vehicle performance concerns but not with the personnel. Our salesman Kevin Soltwedel is exceptional. A really great talent. We will co We had major vehicle performance concerns but not with the personnel. Our salesman Kevin Soltwedel is exceptional. A really great talent. We will come back just for him. More
by Gandkx3
Employees Worked With
Kevin Soltwedel
July 18, 2024
I tell you when it comes to service, Jaguar Landrover has the perfect team in Crystal and Cheryl Stewart. They are so on-point and timely. I am a texter and everytime I text them or call them they get right the perfect team in Crystal and Cheryl Stewart. They are so on-point and timely. I am a texter and everytime I text them or call them they get right back with me and accomodate my concerns. Their understanding, personality and customer service is what we all need when times are so stressful. Keep up the good work Crystal and Cheryl - your customer service attitude goes unnoticed by this three-time jaguar buyer More
by Jeannette S. Riddick
Employees Worked With
Crystal, Cheryl Stewart
July 17, 2024
Overall, The dealership had the vehicle we wanted in stock and was easy to deal with on the initial phases of the purchase process, including price negotiation and trade-in. The sales associate, Wally, stock and was easy to deal with on the initial phases of the purchase process, including price negotiation and trade-in. The sales associate, Wally, was the highlight of our purchase. We were very disappointed in the length and the overall process in completing the process. Compared to our recent purchase of a TESLA, the actual act of signing the paper work made this whole experience feel cumbersome and very dated - did not need to take almost two hours to execute the transaction. Will not purchase another vehicle from this dealership unless they make significant improvements in the purchase process. (would buy again from Wally!!!) More
by jeffery_newman
Employees Worked With
Wally
July 11, 2024
Great customer service and alot of attention to our needs. Really appreciate everything that was done to get our family a great and safe vehicle! Thank You All! needs. Really appreciate everything that was done to get our family a great and safe vehicle! Thank You All! More
by ebosavage
Employees Worked With
Sammy Cambridge, Noah
July 09, 2024
How can they even qualify for a “Dealer of the year” award, if they can not even comprehend the simple task of answering the phones? The so called customer service purposefully will not provide GM phone award, if they can not even comprehend the simple task of answering the phones? The so called customer service purposefully will not provide GM phone number or even a full name! (Assume that way they do not get any complaints) All I got was a very dazed (sounded like she was under the influence) “lady” who could only muster the name Richard and forwarded me to “Richard’s” voicemail. Accounting has been dodging phone calls, proven to be lazy and unreliable. It’s been well over a month and you still cannot provide me with any proof that you’ve sent the payoff to the other dealership? So here’s some advice: RUN! Unless you want to be lied to and pay for two vehicles at the same time. BTW the GM number on all the replies has been disconnected. Nice try, though! More
by G
Employees Worked With
Front desk imbecile, lethargic “accounting” gent
