Jaguar Land Rover Bellevue

Regular 50k mile service. Check engine light went on on the drive home. Headlight was still out. The service was $2,000. I question the thoroughness of it. And I wish they would have given my car a goo the drive home. Headlight was still out. The service was $2,000. I question the thoroughness of it. And I wish they would have given my car a good wash. More

Great experience. I bought a used car that had a fair list price, and they worked with me on trade in value to make the deal happen that weekend rather than wait 2 weeks. I thought their initial offer wa list price, and they worked with me on trade in value to make the deal happen that weekend rather than wait 2 weeks. I thought their initial offer was fair, so that made the extra mile they went feel even better. More

David Payne and the other Bellevue team members were the consummate professionals. Especially doing business via phone and email, not everyone can pull that off. It’s difficult enough in person. But these g consummate professionals. Especially doing business via phone and email, not everyone can pull that off. It’s difficult enough in person. But these guys did. And, they’re shipping my Range Rover to my home in SC to a very satisfied customer... More

Service was excellent but quite disappointed loaner cars are no longer provided and more importantly you are not informed upon scheduling of this. I own a Mercedes and a Lexus and both dealers are still pr are no longer provided and more importantly you are not informed upon scheduling of this. I own a Mercedes and a Lexus and both dealers are still providing cars More

The people who work at Jaguar Land Rover are truly exceptional and the real hidden gem of the dealership. The buying experience was first class in every way. The customer is truly valued and the proce exceptional and the real hidden gem of the dealership. The buying experience was first class in every way. The customer is truly valued and the process from everyone involved was delightful. I would highly recommend JLRB and I will surely buy another vehicle from them again when the time comes. More

Everyone that I worked with during the purchase of my new Ranger Rover was professional and helpful. Communication was great and I really love my new car. Thank you. Ranger Rover was professional and helpful. Communication was great and I really love my new car. Thank you. More

Horrible overall experience. My 16 y/o son purchased a 2012 LR2 last week and the sales process was good until we found out that we were misinformed about the condition of the brakes on the vehicle. I ha 2012 LR2 last week and the sales process was good until we found out that we were misinformed about the condition of the brakes on the vehicle. I have the dealership's service report in which new front brakes were recommended but not done because some manager decided that their customer's safety was not worth the minimal cost to the dealership. There reasoning was that they were within legal tolerance. However, my son took his new car to a brake specialist a few days later and they said the front inner brakes were at less than 10% and the rotors were completely bad. I contacted the dealership to give them an opportunity to fix there intentional or unintentional safety error and they have refused by providing many excuses. Obviously customer loyalty or experience does not matter. I was actually planning on purchasing a new vehicle from them but after how they treated my 16 y/o their true colors came out. I will be buying my new car from another dealer that appreciates their customers and has some integrity. Great lesson to teach a first time car buyer on how corrupt and misleading car dealerships can be. So new vehicle for him and it is now costing him an additional $650 to repair what should of been done by the dealership. My recommendation is to find another dealership because this one is unethical, potentially fraudulent and can not be trusted even when there is written documentation. One would expect more from this brand but because the brand speaks high end does not mean the management or staff do. More

11/10.Great service team and always willing to go above 11/10. Great service team and always willing to go above and beyond. They are always making sure we get the most out of our vehicles while at the s 11/10. Great service team and always willing to go above and beyond. They are always making sure we get the most out of our vehicles while at the same time making sure we are offered every opportunity to save on costs. More

Thanks to Alina Mars for her excellent service, good communication. Please try provide door-to-door service during the coronavirus, even at reasonable cost to customers. communication. Please try provide door-to-door service during the coronavirus, even at reasonable cost to customers. More

This was a great experience and the dealership made sure the car was reconditioned to high standards before releasing it. I appreciate the communication throughout that process and the attentions. the car was reconditioned to high standards before releasing it. I appreciate the communication throughout that process and the attentions. More