Jaguar Land Rover Bellevue

I really appreciate the high touch service provided by Michael Oakley in Service. He texted me to schedule an appointment when due, arranged a time convenient for me, communicated throughout the process Michael Oakley in Service. He texted me to schedule an appointment when due, arranged a time convenient for me, communicated throughout the process and had me in and out (with alone to boot) much faster than normal. I also like the new service department office and layout. Much more user friendly. More

My service was handled professionally and was updated to the status continually. I look forward to this type of service in the future . Thanl you again the status continually. I look forward to this type of service in the future . Thanl you again More

Had an amazing experience purchasing a pre owned car. The sales team especially Sergey Makhanov we’re incredibly honest and transparent in their work and negotiations. Went out of their way to make sure my c sales team especially Sergey Makhanov we’re incredibly honest and transparent in their work and negotiations. Went out of their way to make sure my car get the reconditioning service even after I took it home. Highly recommend, and will be returning for future business. More

Alina, was amazing. So helpful and friendly through the whole process. Went out of her way to get my tire fixed! Thank You, appreciate it! whole process. Went out of her way to get my tire fixed! Thank You, appreciate it! More

Service was good. The replacement of the part took a little longer then expected but once it is here it took only a few min to put it on. little longer then expected but once it is here it took only a few min to put it on. More

Alina is by far the best service manager I have ever worked with - for multiple years now. My experience with this dealership since 2007 on the sales, service, and parts side has been nothing short of o worked with - for multiple years now. My experience with this dealership since 2007 on the sales, service, and parts side has been nothing short of outstanding. It's a place I look forward to going. More

Robin is a really nice person and very responsive but my overall experience with the service department is disappointing. Last week I showed up for my appointment and no one was expecting me though I had m overall experience with the service department is disappointing. Last week I showed up for my appointment and no one was expecting me though I had made the appointment more than a month ago. Robin got my car in anyways after a short delay to sort the confusion. I had to wait more than an hour for a car to come from Enterprise and both parties blamed it on the other. No one believed me when I said I had an extended warranty so there was another delay the following day while Robin tracked that down. While my car was at the dealership, I received an email from the service department asking me to make an appointment for a service. It seems like no one communicates there. Also, I called about leaving my garage remote control in the rental and I have yet to hear from anyone from Land Rover or Enterprise when both had promised to track it down and let me know. That being said, Robin did her best to keep me informed on the service issues, which I appreciate. The shortfalls are on the whole team, not just Robin. More

The dealership is excellent, staff is polite & helpful. For me, personally, the only downside is scheduling service. I live 12 miles away & work during the day. I need my car during the day for work. So For me, personally, the only downside is scheduling service. I live 12 miles away & work during the day. I need my car during the day for work. So taking my car & retrieving it when service is completed is a super complicated pain. I have seriously considered not using the dealership for service any longer & using a facility closer to my home. The issue is convenience, time and logistics, not that the dealership is not great. More

Efficient service. Person adding part had a little trouble getting part to fit properly. Took to service department and got an okay. Will return if part falls off. trouble getting part to fit properly. Took to service department and got an okay. Will return if part falls off. More

All members of the staff that I dealt with were very professional, helpful, polite and very caring. I purchased a new car which was shipped to me in St. Louis. I was very concerned about the transport professional, helpful, polite and very caring. I purchased a new car which was shipped to me in St. Louis. I was very concerned about the transport but it went very smooth. I would definitely recommend this dealership to my family and friends :) More