
Jaguar Land Rover Bellevue
Bellevue, WA
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Failed to repair the car, when called to pick it up it was not fixed, so we left after driving at rush hour to pick up vehicle. Was told the car fixed a week later, drove to the dealership only to find ou was not fixed, so we left after driving at rush hour to pick up vehicle. Was told the car fixed a week later, drove to the dealership only to find out it was not repaired for the second time. Had to leave again without our car again. The worst experience I have ever had at a repair shop and to be asked to pay an extreme premium only to receive terrible service. Ownership and management should be embarrassed and horrified by the service you provided my family. More
Silvano’s communication was timely, informative, and professional. I genuinely felt that he was committed to making sure my experience was exceptional - and it was. He took the time to consult with serv professional. I genuinely felt that he was committed to making sure my experience was exceptional - and it was. He took the time to consult with service to make sure I needed new tires and found out the damage was easily patchable, saving me a lot of money. The service experience overall is significantly better than just a few years ago. I don’t know if there’s new management, staff, or both but it really delivers on what I expect from a premium brand! More
It was an easy, painless process to complete the purchase. Very professional from beginning to the hand-off, and the vehicle orientation was very helpful. purchase. Very professional from beginning to the hand-off, and the vehicle orientation was very helpful. More
Mirel was professional, responsive and knowledgeable. Great customer service experience which was the cherry on top of a beautiful new ride! Great customer service experience which was the cherry on top of a beautiful new ride! More
Dealership was very nice, clean and comfortable. Sergey was very helpful and knowledgeable. He was willing to stay late to answer any questions we had. The manager came out and introduced hi Sergey was very helpful and knowledgeable. He was willing to stay late to answer any questions we had. The manager came out and introduced himself. Everyone was professional. More
The staff was friendly, efficient. I was able to get an Uber to work while they had my car. Nice Clean facility enjoyed the coffee and snacks as well:) I was able to get an Uber to work while they had my car. Nice Clean facility enjoyed the coffee and snacks as well:) More