Jaguar Land Rover Bellevue

Clean and well organized with knowledgeable sales staff. Process of the purchase was smooth with attention to detail and explanation of all available options. Delivery process was easy. I do NOT use soci Process of the purchase was smooth with attention to detail and explanation of all available options. Delivery process was easy. I do NOT use social Media so DO NOT include my name or address. This is a critical point for me . My review is NOT valid if you use my name or any other identifying features. More

I was actually very disappointed with the service. After I left the service center my engine service light was still on. I reached out immediately to the service center and was then even more disappointed a I left the service center my engine service light was still on. I reached out immediately to the service center and was then even more disappointed and upset. When I mentioned to the service rep that I had an engine light on, he then blamed me for not saying it that during my intake. I am not a car expert, but I would think that part of a service technician’s normal diagnostic and service checks would be to confirm the status of something as simple as the check engine light. After talking more with the service center, they told me that the light was not on during the test drive, which is not true, since the light being on was part of the reason for my visit. Additionally, when I pay over a thousand dollars for service I expect for the service people to pay attention to all the details, especially a warning light. I am so disappointed with this visit, and the mishandling of my issue by Shane Harrington that I am considering selling my car and getting out of Land Rover altogether and reaching out to the main corporate offices to further escalate my grievance. This not the “luxury” service I expect when I purchase a luxury car. Now I have to take time out my busy life to drive back to the service center to get this issue fixed. More

Just bought a Jaguar F-Pace about a month ago. Great experience at the dealership. The people I saw were available, courteous and willing to help. I was able to try the vehicle for about an hour which i experience at the dealership. The people I saw were available, courteous and willing to help. I was able to try the vehicle for about an hour which is more than I expected. I worked with Bobby from the sale department, very good experience. The experience with the person from the finance department was great too, clear explanation about everything, and no pressure to take additional options. More

Great team, always helped with service concerns on our V8 F-Type. Loaners are awesome and they’ll always go out of their way to get you into one. Just wanted to share my several time experience with their de F-Type. Loaners are awesome and they’ll always go out of their way to get you into one. Just wanted to share my several time experience with their department. More

My experience was good and quick . I could have used a walk through of my vehicle and the things it can do. I am EXTREMELY PLEASED with the car! walk through of my vehicle and the things it can do. I am EXTREMELY PLEASED with the car! More

I am very disappointed about the service I got after I bought the car. Sergey, the salesman gave me a good deal. I was expecting to get more support in making sure that I know all the functionality of my bought the car. Sergey, the salesman gave me a good deal. I was expecting to get more support in making sure that I know all the functionality of my vehicle. I did get Michael to come and show me all the available functions of the car. We did not get it all done and called to see if I could get another session but I did not get any response back. I took my car for first check and the personwho assisted me was not knowledgeable about my car..ie, I asked if I could charge my car in a Tesla station and he said..although not a 100% . I also asked about an adapter to be able to charge at a Tesla stations..since there are more stations available.I expected to get a better answer. I don't drive my car to any long trip since I really don't where I can find a level 3 charger so I don't have to wait for hours. If jaguar really care about making sure that we have all the information we need to enjoy our driving experience. I am used to getting a great service at the Mercedes dealer and I'm surprised how substandard the jaguar service. They are dealing with luxury car and I hope they can improve. I love my car bit I'm not sure if I would buy another one from them ..the next time I buy a car. It is too bad, because my car is beautiful but service is tantamount! More

We were so incredibly pleased with the purchase process! We worked with Randy Clausen who made the experience fun and easy. He put zero pressure on us and truly cared that we found the right car for our nee We worked with Randy Clausen who made the experience fun and easy. He put zero pressure on us and truly cared that we found the right car for our needs. I negotiate for a living and I was certain I would be sitting at the dealership all day going back and forth. Since this is my experience at all dealerships I’ve previously bought cars from. Their first offer for my trade-in was right on par with what I had in mind! I would recommend Randy and the dealership to anyone! More

Zoe ran was fantastic and made our experience a pleasurable one. pleasurable one. More

everybody was very helpful. there were no last minute snags. i did however end up with 2 little scratches on the outside but no big deal. all work done was explained in great detail. snags. i did however end up with 2 little scratches on the outside but no big deal. all work done was explained in great detail. More

Family was getting ready for a long road trip. Went in for full service/$1117 including charge for filling up DEF. Got more than 500 miles down the road in the middle of no where to discover no DEF was pu for full service/$1117 including charge for filling up DEF. Got more than 500 miles down the road in the middle of no where to discover no DEF was put into our vehicle, though we were charged. We filled it up ourselves after locating a service station with the fluid. What else didn’t they do that we were charged for? Called the service to ask what the heck. No return call. More