Jaguar Land Rover Bellevue

I live out of the area and have to travel over two hours to have my vehicle serviced. Robin is always very accommodating with the scheduling of my appointments and obtaining a loaner car for me. to have my vehicle serviced. Robin is always very accommodating with the scheduling of my appointments and obtaining a loaner car for me. More

My experience with their sales and service departments have been stellar each and every time. They always provide top notch customer service and make the process as easy and smooth as possible. have been stellar each and every time. They always provide top notch customer service and make the process as easy and smooth as possible. More

Excellent team to work with and the buying experience was fantastic. No complaints about the buying process and that’s rare for dealerships. Thanks! fantastic. No complaints about the buying process and that’s rare for dealerships. Thanks! More

Everyone is a consummate professional and helpful in every way. This was by far the best experience I’ve had buying a car. every way. This was by far the best experience I’ve had buying a car. More

The staff is always kind, courteous and efficient. I highly recommend not only the service center, but the sales department as well. We have used a couple of Land Rover Jag dealerships, though this o I highly recommend not only the service center, but the sales department as well. We have used a couple of Land Rover Jag dealerships, though this one is not the closest to our home, it is definitely the best sales and service. More

Sami was a professional sales person and honest and accurate. I would recommend him to friends. accurate. I would recommend him to friends. More

My service rep was great, but the overall experience was awful. My appointment was canceled 5 times with only an email and for me to call and reschedule. It took 6 months for them to do the repair. It took awful. My appointment was canceled 5 times with only an email and for me to call and reschedule. It took 6 months for them to do the repair. It took them 3 months to get me in and then had to order a part which only took a couple weeks. Took another 3 months to finally do the repair. It’s a joke, if you can’t handle doing warranty service, don’t sale the cars. I had only owned my car for 5 months when this control for the dash went out. This repair I was told should only take 2 hours. I would return the car if I could because of the bad service. Feel sorry for the service representative. They need more help. More

I had a great experience with this dealership! Everyone I worked with from sales/financing were professional and gave us great service. Chris helped up tremendously and was a great resource! Very Everyone I worked with from sales/financing were professional and gave us great service. Chris helped up tremendously and was a great resource! Very knowledgeable, personable, and went above and beyond to deliver excellent service. Will highly recommend this dealership, and Chris to family & friends! More

Except for Stori who was professional and kind the service department falls short of its name. They found a rodent nest in my car, removed it and left rodent droppings on the oil cap where they worked service department falls short of its name. They found a rodent nest in my car, removed it and left rodent droppings on the oil cap where they worked on since this was an oil change type of service. They had previously cancelled my appointments and yet charged me for this service. The pandemic affected all of us in multiple ways, recovery should not be punitive, and to this end Jaguar should have serviced my car at no charge since they cancelled prior appointments in the name of lack of staff. This action has signals of a company unwilling to take ownership of pandemic driven disruptions, and push costs on its customers. More

No communication after dropping off my vehicle. When I contacted them, they told me it was ready. I showed up, paid and waited for my car to be brought up. After 10 minutes they said "oh we're sorr When I contacted them, they told me it was ready. I showed up, paid and waited for my car to be brought up. After 10 minutes they said "oh we're sorry, it's probably being washed. We only have two people in that department today." After 25 minutes they said "oh we're sorry, it's off-site. You can wait, or, we can have someone take you there to pick it up.". What the heck! They don't even know where my car is? Why would they have told me it was ready when it wasn't even there!! Each and every time I take my vehicle into this dealer I end up frustrated. More