Jaguar Land Rover Bellevue

Great Service Great job!!!! Car was serviced quickly and professionally. Always a pleasure dealing with every one at the dealer ship. Car was on time as promised. Great job!!!! Car was serviced quickly and professionally. Always a pleasure dealing with every one at the dealer ship. Car was on time as promised. More

Dragged their feet to nickel and dime me on labor costs. I was told service would take 1 day and cost roughly $400. 9 days and over $3000 later I got my car. Service was slow and talking to anyone at service I was told service would take 1 day and cost roughly $400. 9 days and over $3000 later I got my car. Service was slow and talking to anyone at service center was difficult based off their schedules. People were nice but not up to a Range Rover/ Jaguar standard. I don’t however blame the person I worked with via phone. He was helpful and covered for the work done by the techs. Apparently to screw in a lightbulb it cost $51. More

Service appointment went as described everyone was very pleasant shuttle driver was knowledgeable of the area and very helpfulI would recommend this dealershi appointment went as described everyone was very pleasant shuttle driver was knowledgeable of the area and very helpfulI would recommend this dealership to everyone More

Very pleasant, easy going people I had a very pleasant conversation with the sales rep. Did not feel to much pressure. Very nice experience. Also got a free lunch and a full tank of g I had a very pleasant conversation with the sales rep. Did not feel to much pressure. Very nice experience. Also got a free lunch and a full tank of gasoline. More

Great customer servuce Greatly appreciate the attentiveness and support that Jaguar service gives. Trevor is a pleasure to work with. I would highly recommend that you work Greatly appreciate the attentiveness and support that Jaguar service gives. Trevor is a pleasure to work with. I would highly recommend that you work with him. More

Above par Customer care I recently purchased a new vehicle from JLR Bellevue, and the level of support, kindness and knowledge I was treated to was absolutely above expectati I recently purchased a new vehicle from JLR Bellevue, and the level of support, kindness and knowledge I was treated to was absolutely above expectations. The same level of kindness received with the Sales department was also ruling the service department! Great customer care indeed! More

Easy choice Wonderful experience from first contact to final handshake! Honesty, integrity and a genuine interest in making sure we left the lot feeling confiden Wonderful experience from first contact to final handshake! Honesty, integrity and a genuine interest in making sure we left the lot feeling confident we made a good choice. More

80,000 miles service on 2014 Range Rover I have been dealing with the dealer for more than 10 years. They normally are very courteous and provide exceptional customer service. This time whe I have been dealing with the dealer for more than 10 years. They normally are very courteous and provide exceptional customer service. This time when my wife went in for the 80,000 miles service for our 2014 Range Rover, she had to wait for 1 hour to check in. She then had to be driven to the rental office where she waited for an additional 30 minutes to receive the car rental. The Range Rover is over $140,000 and she was given a Huyndai that is worth less than $50,000. We are very disappointed by Range Rover and their policy not to provide a Range Rover or an equivalent when we bring our car for service. We are also very disappointed by the lack of urgency and respect for our time when we check in and check out. The cost of the service was over $1,000, so it's not like we are not paying to receive high quality service. Range Rover makes amazing vehicles, but they really need to reconsider their policy on treating their loyal customers. More

Excellent service advisor. Informed and conscientious service advisor. Software issues (service required and DEF problems) continue to be false alarms and shake owner’s confiden Informed and conscientious service advisor. Software issues (service required and DEF problems) continue to be false alarms and shake owner’s confidence in an otherwise fine product. Now have had FOUR UNNECESSARY trips to dealerships. Very annoying! More

Sadly Dissappointed Sorry to say my experience with obtaining my new Jaguar was very disappointing. Everything seemed to go well and both Nicholas and Natalie were very h Sorry to say my experience with obtaining my new Jaguar was very disappointing. Everything seemed to go well and both Nicholas and Natalie were very helpful and accommodating. However when I got the car home I realized a key feature I had expressed said I needed (passive entry - key can remain in your pocket and the car will recognize and unlock for you) was not on the car. Because the car had always been unlocked at the dealership whenever I got in or someone else unlocked it for me I dint realize it was missing until I had signed the paperwork and had the vehicle home. Calls to Jaguar to see what could be done ended in a lot of apologies, but ultimately I was told there was nothing that could be done. Now I have a car my wife won't drive because juggling twin 5 year olds, shopping and Seattle weather and then having to hunt through her pockets / bag for a key to unlock the car is something she doesn't want to have to deal with so she is sticking with the Rav4. If I could return the car tomorrow I would however I now have a car that leaves me disappointed each time I drive it and I am counting the months until the lease is up. More