Jaguar Land Rover Bellevue

This Dealership has no idea how to staff There was only on representative working in Service on May 26th. I was told that I would receive a phone call to summarize what work would be require There was only on representative working in Service on May 26th. I was told that I would receive a phone call to summarize what work would be required. I never received a call., I even called and left a message; no return call. This resulted in me having to make a second appointment to have the wheels aligned. If Tyler had called, I could have avoided having to make a second trip to get this work done. Please do not leave a single person working in Service; especially on a holiday weekend. This is not the customer experience I would expect with purchasing a LR. I am VERY disappointed in my customer experience. This WAS NOT TYLER"S FAULT, but clearly the result of poor management practices. More

Jaguar Land Rover of Bellevue & Lynnwood Service Stinks I've owned a Range Rover for a little over two years now. I'm happy with the automobile, and it meets my expectations of a vehicle valued in the $100k I've owned a Range Rover for a little over two years now. I'm happy with the automobile, and it meets my expectations of a vehicle valued in the $100k+ range. However, for the past year or so I have been strongly considering selling the car, thanks to the fact that all of the dealerships in the Greater Seattle Area are owned and operated by the same people. The sales experience is great, and the service experience is absolutely miserable. Since my car is almost beyond warranty now, I am currently planning to keep the vehicle and start going to a third party for service. But because the warranty period forces you to interact with the service department for the first few years, if I had the purchase to do over again, I would go with Mercedes. If you'd like details, I'll give a few. The general problem is that the service department is not set up to value your team over theirs. Unlike the experience that we have at Mercedes, Infinity and Toyota, the Jaguar Land Rover service experience regularly reminds you that regardless of how much you spend on their service, their time and energy is much more important than yours. This shows in many ways, from how painful it is to get and use a loaner car, to how difficult it is to schedule service and get resolution quickly. The competence of the service people is decent, but not at the caliber we have experienced at either of Infinity and Mercedes. Meanwhile the service advisors have the feel of a disempowered DMV worker. Some are nice, some are disgruntled, and all of them are slaves to a system that is setup to cost the customer time. If you are a person who will gladly exchange money for the most convenient and time-efficient service experience, no Land Rover dealer in the Seattle area will meet your expectations. More

Easiest purchase ever! So happy with our purchase, Adam, Elliott & Katie assisted us & the whole thing couldn't have been easier. They were all so easy going & professional, So happy with our purchase, Adam, Elliott & Katie assisted us & the whole thing couldn't have been easier. They were all so easy going & professional, great follow up (Adam) from the beginning. We bought a used vehicle, at a great price, they even detailed it & filled it up! I've never had a car lot do that before. Would absolutely recommend this dealership! More

Robin is great! Robin and the desk staff as always very helpful. I am really happy to have Robin as my advisor - she is the best! She takes care of you! Robin and the desk staff as always very helpful. I am really happy to have Robin as my advisor - she is the best! She takes care of you! More

F pace first service Came in mid day for routine service. John, the service manager explained that two updates were required for the entertainment system, one of which wo Came in mid day for routine service. John, the service manager explained that two updates were required for the entertainment system, one of which would take four hours. John said my car would be ready after noon the next day and arranged an Uber ride home for me, as I live beyond the range of the service shuttle. He followed up with a text the next morning with an approximate time everything would be done. An hour before pick up time, John called asking if I'd need another ride to the dealership to get my car. Since he was at lunch when I arrived, he called asking if I had any questions, and also reminded me to bring in my during the specified window for services to be covered by Jaguar. More

service Was helpful in diagnosing the problem I came in for, we had to wait 20 minutes beyond the appointment time to be checked in; they found problems not r Was helpful in diagnosing the problem I came in for, we had to wait 20 minutes beyond the appointment time to be checked in; they found problems not related to the problem I brought the car in for that should have been found in my major service that was performed 6 weeks earlier. When I questioned this, I was told I had opted not to do suggested work. This was definitely never provided as an option. That it is showing up on my record is a falsehood. Additionally, when I got home after picking up the car, I found a battery charger on the floor in the back seat area. Not great quality control. I would recommend the Service Center with caution. More

Buying new car This is best dealership I ever been too. Everyone is very helpful and very polite. They take care of everything. And guide you the right way. This is best dealership I ever been too. Everyone is very helpful and very polite. They take care of everything. And guide you the right way. More

Helpful and Easy John and them team were helpful and easy at every step. Appreciate that John communicates through text when possible. Communicated the service provide John and them team were helpful and easy at every step. Appreciate that John communicates through text when possible. Communicated the service provided and pricing in an easy to understand way and there were no big surprises. Service center also provided and Uber to and from the service center which was much appreciated. Car running well so far. Thanks! More

Best to go to the Best My service rep, Jon, took me thru the steps for my service and even got me a chance to talk with actual technician. That's A+ service. Results were My service rep, Jon, took me thru the steps for my service and even got me a chance to talk with actual technician. That's A+ service. Results were as discussed and at the quoted price. When you need it done right the 1st time, go to the dealer......no question!!! Thanks, Ray More

Nice, but....I should not have to clean the rims and tires The overall experience was great. We had a new tires and alignment appointment. My only complaint is the rims & tires were not cleaned properl The overall experience was great. We had a new tires and alignment appointment. My only complaint is the rims & tires were not cleaned properly. I had thought that the rims were damaged. On further investigation I noticed a substance on the rims and tires. I was able rub off the goo/rubbery substance on the rims. I do have a picture if interested. Jessica Bielstein on behalf of Ulrich Homann More