Jaguar Land Rover Bellevue

Unprofessional Customer Service The front desk persons were inattentive and barely acknowledged me. When they did acknowledge me, they failed to inform me that there would be a signi The front desk persons were inattentive and barely acknowledged me. When they did acknowledge me, they failed to inform me that there would be a significant wait time; I had an 11:00 appointment and waited until 11:45- only because I pestered them a few times. Who knows how long I would have waited had I not been persistent. It was only then that they informed me that there office was “short” two people that day and “sorry” for the wait. I completely understand getting behind and having things happen beyond their control. However, I do not understand the lack of professionalism in such a busy high-end dealership. I would have appreciated a phone call and would have been happy to move my appointment time back. I got no phone call and little acknowledgement for my inconvenience. I hope the service center management will implement some new policies of professionalism, especially for unforeseen circumstances. Hint- a phone call does wonders! Also let owners know their wait time! It’s better to be up front than to let someone wait. Smiles and kind words also help. The actual service: I needed an oil change and basic tune-up, Everything in the car seems fine. A+ for mechanics. The car wash here is a joke. Management: Please train the washers better, hire more washers, and/or let owners know the wait time for a wash will be longer. OR, just warn the owner that the wash is really just a ‘rinse’. I love my Land Rover and I know this service center is busy, Regardless, no business should be run this inefficiently. I hope this review helps. More

Great service team! Dealt with our issues as promised - on time This dealership has been there for us as issues have presented with our car - highly recommended dealer Dealt with our issues as promised - on time This dealership has been there for us as issues have presented with our car - highly recommended dealer More

I havd a very good experience at the dealership. I was very warmly welcomed by Mr. Zoran Bosiljkic who explained the details of the car and was extremely helpful and kind with the lease of my very fi I was very warmly welcomed by Mr. Zoran Bosiljkic who explained the details of the car and was extremely helpful and kind with the lease of my very first Range Rover. Zoran is Excellent! More

Thank you! Simon and the sales management team was great to work with and we would highly recommend them to friends and family. They all took the time to find th Simon and the sales management team was great to work with and we would highly recommend them to friends and family. They all took the time to find the car I was looking for and we really appreciate them all going above and beyond More

Best Customer Service I have been doing business with you for years. Your customer service has excelled my expectations each and every time. It’s stressful at times havin I have been doing business with you for years. Your customer service has excelled my expectations each and every time. It’s stressful at times having to deal with bringing in my car but I always look forward to assured safety and maintenance and sincere concern and understanding of my needs. Your scheduling and timing is the best I have ever experienced. Thank you More

Great 2 year service Dropped off my Range Rover for a 2 year service. My service advisor was great and kept me informed on the progress of my service and didn't try to sel Dropped off my Range Rover for a 2 year service. My service advisor was great and kept me informed on the progress of my service and didn't try to sell me any unneeded services. More

Service appointment for recall/warranty repair My previous experiences with the service department had been VERY frustrating and unsatisfactory. However, my most recent appointment was a much bett My previous experiences with the service department had been VERY frustrating and unsatisfactory. However, my most recent appointment was a much better experience. Robin Meyers was the service adviser assigned to me that day. I will make sure I request Robin for all future service appointments. She is experienced, knowledgeable and efficient. Not only did Robin make sure I had her contact information and provide regular updates, but all issues were resolved and my vehicle was ready ahead of the time promised. I also was much more impressed with the reception staff than in my previous visits. More

Great customer service This is the 2nd vehicle I have purchased from this dealer in the last 3months. I met Marcos the first time around who recovered a bad situation and tu This is the 2nd vehicle I have purchased from this dealer in the last 3months. I met Marcos the first time around who recovered a bad situation and turned it around into a good one and a sale. This time around I went straight to Marcos who had the cars I wanted to see ready when I arrived and had all the information needed to make the decision process way better. Its unfortunate that the process of leasing any car which involves trading in an old one and finance takes so long (4-5hrs from start to finish), but Marcos made the painfully slow process bearable with his excellent customer service, stories and humor. I'd recommend Marcos to anyone wanting a professional / fun car buying experience. Katie in finance was also great and made the admin side as quick as possible. More

pretty good I spend really good time with the sales. They help me to buy a new car. They help me with good ideas. Really enjoyed the good time . I spend really good time with the sales. They help me to buy a new car. They help me with good ideas. Really enjoyed the good time . More

it is very nice and perfessional job the dealer is very politcal and respect, and give me detail information . i apprecitate those help and push to manager to subtract some money for m the dealer is very politcal and respect, and give me detail information . i apprecitate those help and push to manager to subtract some money for me . More