Jaguar Land Rover Bellevue

Routine maintenance with a new issue John worked me in for this unscheduled issue and kept me informed of all issues and repairs! The vehicle was ready as promised at the price we agreed John worked me in for this unscheduled issue and kept me informed of all issues and repairs! The vehicle was ready as promised at the price we agreed on. My vehicle was freshly washed and clean. Overall outstanding service delivered by John at ever level. I'm definitely a customer with high expectations and John delivered! Nicely done! More

LR 4 Purchase Great experience with Dmitri on the deal side and David on the delivery. Dmitri was very fair and honest with me and David was extremely personable a Great experience with Dmitri on the deal side and David on the delivery. Dmitri was very fair and honest with me and David was extremely personable and helpful. More

Great service Our experience purchasing my dream car was very smooth and efficient. Demoed car, signed paperwork, and learned tech systems before leaving. Great job Our experience purchasing my dream car was very smooth and efficient. Demoed car, signed paperwork, and learned tech systems before leaving. Great job by all staff. More

it was great The staff was very good and easy to work with very nice service guys and the review of the work done was explained to us in full I have to say thanks The staff was very good and easy to work with very nice service guys and the review of the work done was explained to us in full I have to say thanks to each one for there great work More

Friendly staff, but terrible mechanics and pricing Was charged $1300 for an emissions test, but had to pay someone else $200 to sign the waiver for my old Disco II, as they had no one certified as an e Was charged $1300 for an emissions test, but had to pay someone else $200 to sign the waiver for my old Disco II, as they had no one certified as an emissions specialist. Bought a instrument cluster for almost $1000 and paid $300 to install it, they broke the shroud, and blamed it on it being old, and only offered to replace it after I threatened a small claims filing. They could not get the replacement part, but told me if I bought it online they would reimburse me, they installed it wrong, and now I have a cable visible in front of the instruments, and I still have not received my reimbursement. Due to this experience, I am selling my land rover at a loss, so as never to have to deal with this company again. More

Quick and Easy Good Customer Service. Very fast, friendly and easy to work with. Simple online reservations to make an appointment. Shuttle service was very convenie Good Customer Service. Very fast, friendly and easy to work with. Simple online reservations to make an appointment. Shuttle service was very convenient to deal with. More

An Unfortunate Lack of Communication That Left Us Scrambling I would normally give this dealership a 5 star as I've been taking my vehicle here for servicing for the past three years, but the most recent experie I would normally give this dealership a 5 star as I've been taking my vehicle here for servicing for the past three years, but the most recent experience we had was sub-par and I'm hoping it was a fluke. Our service adviser, Robin has always been fantastic. She remembers our family each time we come in and is always a pleasant person to interact with and very professional. I would also say she seems to go out of her way to ensure we are taken care of, which makes the more recently poor experience less painful. Most recently, we brought our car in for diagnostics and an oil change which according to what they told us should only take about 2 hours. In this case, we didn't hear back from the dealership until around 4pm when we had to call to follow up on our car (we had taken it in at 10:30am). It was at that time we got word that a few things were recommended to be replaced such as brakes. Cool, no big deal - lets get it done. The problem was that by the time we were made aware that our car was either ready to take home or ready for additional repairs, there was no time for us to get from where we lived to the dealership. This meant that as a family of 4 with a newborn and toddler - we would be out of a vehicle for two days. It was also too late for them to rent us a vehicle since we'd need to have to pick it up at their dealership. The pain I have from this experience is that a 2-hour maintenance time turned into us not having a car for two days. On top of that, when we picked our car up the second day thinking it was done and we were good to go, we were informed that the part they had ordered was broken so we would have to bring the car back in at a future date (TBD). Things that could have made this experience better: Communication. Had we known it would take longer than 2 hours, we would have made arrangements to have a vehicle since we have a family and children to pick up from school and take to appointments. We were left scrambling at the 11th hour trying to get a car which unfortunately resulted in us having to Uber to the airport rental car facility due to the facilities being closed and lack of car availability elsewhere. More

Great customer service all around Amazing team in Services led by Rahim their Manager, who is very thoughtful and knowledgeable. Also Randy in sales was very helpful and personable. Hi Amazing team in Services led by Rahim their Manager, who is very thoughtful and knowledgeable. Also Randy in sales was very helpful and personable. Highly recommend for your next service appointment More

Finally It took 3 visits, but I finally received great help! My first two visits for a recall fix ended with me returning home being told something had been It took 3 visits, but I finally received great help! My first two visits for a recall fix ended with me returning home being told something had been done that wasn't and also being told it was my fault. With this visit, Alina really listened to me and definitely got the job done. My recall has finally been taken care of! I was treated with respect and really listened to. Thank you!!! More

Service First of all I want to say that the staff there were all very nice. After having such a great customer service center at Acura Of Bellevue (Our RDX) First of all I want to say that the staff there were all very nice. After having such a great customer service center at Acura Of Bellevue (Our RDX) and then at Lexus of Bellevue (NX 200), it’s very hard to even compare it to yours I am sad to say. Your service center is ridiculously difficult to get in and out of (much too crowded). It took too long to get out of there (maybe if everyone wasn’t sharing the same printer)., This place sure could use a facelift....that’s for sure! Also, I feel that the staff working there, especially when your dealing with customers, should care about there appearances more and look/dress more professionally. I felt like I was at a used car dealership! More