Jaguar Land Rover Bellevue

Great Service, the bill is always painful The service is great. The cost of service always seems high to me. Replaced rental/loaner car with an Uber and this is more efficient. The service is great. The cost of service always seems high to me. Replaced rental/loaner car with an Uber and this is more efficient. More

Not the best facility Coming from a Mercedes I was expecting the same type of service. It took me 45 minutes to turn in my car and get a loaner. When I got the loaner it w Coming from a Mercedes I was expecting the same type of service. It took me 45 minutes to turn in my car and get a loaner. When I got the loaner it was all dirty inside. When I asked the representative I was told that they usually do not vacuum inside. This was very unexpected and gross. Eric who was my advisor was very good and kept me up to speed on everything. No issues with him at all. He was very helpful and friendly. The facility for this service is also not in par with the vehicle that is being sold. I would highly suggest you visit Lexus and Mercedes service departments to see the quality that should be provided to customers when they purchase $100,000 vehicle. More

Nice service rep but. Appointment scheduling was fine as was the drop off process. Using Uber instead of shuttle or loaner worked out well too. The question I have is whe Appointment scheduling was fine as was the drop off process. Using Uber instead of shuttle or loaner worked out well too. The question I have is when did standard oil changes go from $300 to over $800 on a 2011 RR Sport that's in great condition to start? The additional services that are included seem like a money grab and I have to imagine were included in past services. The other issue I have regularly is the feeling of being up-sold on additional services. My service advisor did a great job. He was friendly, gave thorough explanations and was very timely with communications. My issues with RR are obviously coming from the top given the service reps are not setting the pricing. The upsell may be coming from the top as well. Is there an incentive structure for the reps? I love my car and it keeps running so they are doing something right, I just wish the process was less salesy. More

Review of service appointment Understaffed and not enough parking. Took forever to drop off and pick up my car. 4 days to get a new tire ordered and put on. Staff is friendly and h Understaffed and not enough parking. Took forever to drop off and pick up my car. 4 days to get a new tire ordered and put on. Staff is friendly and helpful when they finally get to you. More

John = Professional and Speedy Staff greeted me promptly and found appointment with communicated details quickly. John was professional and helpful. I was on my way by service Uber Staff greeted me promptly and found appointment with communicated details quickly. John was professional and helpful. I was on my way by service Uber quickly and repairs were completed ahead of schedule. Car was clean upon pick up. More

Awesome Very helpful . Informational n good Professional and helped me appt with my questions would recommend John as service leroson to everyone I know he i Very helpful . Informational n good Professional and helped me appt with my questions would recommend John as service leroson to everyone I know he is good More

Great service at Jaguar Bellevue This dealership has excellent customer service. They called back promptly to schedule the time, followed up with e-mail reminders and accommodated a This dealership has excellent customer service. They called back promptly to schedule the time, followed up with e-mail reminders and accommodated a schedule change for me. My service writer is excellent. This is my second time working with him. Friendly, courteous and efficient. Good communicator. He followed up after the repair to make sure everything was good. Job well done. More

Worries Eliminated I brought in my clients land rover for regular service appointment. I have the pleasure of working with Eric in the service department, he was my ser I brought in my clients land rover for regular service appointment. I have the pleasure of working with Eric in the service department, he was my service advisor. He was extremely friendly and made sure that I had all the necessary information to relay to my client about their vehicle. I was concerned with dropping a vehicle off and how I was going to get back to my vehicle, he lined up and Uber to take me back to my vehicle and when the service was done he arrange to have the Uber pick me up and bring me back to the dealership. I was very impressed! He made the experience very personable and I appreciate that. I hope to work with him in the future. More

Worst Customer Service for your money I do hope the mechanics working on the car were better than the people who set the service and then later jacked up the cost 300 dollars from the verb I do hope the mechanics working on the car were better than the people who set the service and then later jacked up the cost 300 dollars from the verbal quotation--in a matter of 1 hour. And then they blocked my email account when I insisted on finding out who or what department was responsible for this action. For the amount of money one invest in keeping your car with original parts and service level, you would think they want my business back. Totally confused. More

Evoque Warranty Repair I recently had repairs to my Evoque at Bellevue Range Rover Service Dept. I received top notch customer service, excellent communications with rep, A I recently had repairs to my Evoque at Bellevue Range Rover Service Dept. I received top notch customer service, excellent communications with rep, Alina, and the repairs have performed to specs. Thanks so much, I was less than satisfied with the Customer Service at the Lynnwood location and very glad I chose to stay within your company at Bellevue. More