Jaguar Land Rover Bellevue

Good experience Welcoming, knowledgeable, made me feel comfortable. Assisted to expedite buying process. I’m not associated with dealerships. Melissa answered questio Welcoming, knowledgeable, made me feel comfortable. Assisted to expedite buying process. I’m not associated with dealerships. Melissa answered questions easily, made me feel secure in buying. More

Passenger Airbag Replacement Eric kept me up to date. He made me feel like customer service was his number 1 goal. When the work took a little longer than expected they accommodat Eric kept me up to date. He made me feel like customer service was his number 1 goal. When the work took a little longer than expected they accommodated my transportation needs. More

Mirrow cover replacemnet Great service from Alina. She was very attentive and worked around my schedule. Would recommend working with her in the future. Prices are high th Great service from Alina. She was very attentive and worked around my schedule. Would recommend working with her in the future. Prices are high though compared to other garages More

Tesla P85D purchase I have to give all thumbs (and fingers) up to the folks at Land Rover/Jaguar in Bellevue. I showed up to look at a used Tesla for sale. The car was cl I have to give all thumbs (and fingers) up to the folks at Land Rover/Jaguar in Bellevue. I showed up to look at a used Tesla for sale. The car was cleaned top to bottom, plugged in fully charged-ready to go. I was greeted by Simon, who I had spoken with the day before, who was very pleasant, polite and nice to deal with. At no time did I feel pressured into buying the car. I was asked if I'd like to test drive the vehicle, which no other dealership had offered up before on a similar model. After a short test drive, matters were discussed, and I was offered more trade-in value on my Mercedes than anyone else prior. I also negotiated a fair deal on the Tesla as they came down in price, considerably than what I expected. Deal....done! I can't say enough about the first-rate staff and overall quality of my experience. It's nice to show up and have a pleasurable experience and drive away knowing I made the right decision. I would definitely recommend a visit to them. BTW..I am not a paid spokesman for this review, rather someone that gives credit where credit is due. THANKS EVERYONE!!! More

Service of a 2017 Discovery I had my discovery into the Bellevue location last week. I had a number of glitches and needed the diesel formula. I couldn't get my vehicle in for ov I had my discovery into the Bellevue location last week. I had a number of glitches and needed the diesel formula. I couldn't get my vehicle in for over a week even though some of the issues were quite annoying. ie. seat controls were not working. The other concern was the person helping me asked me about the full service. When I asked if my discovery (~9700 miles) was ready for the service the person said yes. I should have probed more but didn't. I then see on my bill the service is not scheduled until 15k miles. I just paid $900+ for a service I didn't need for another half a year. More

Great customer service I thought that Alina was very patient and concerning to my needs. She did a wonderful job of taking care of me... If I come back again I hope to have I thought that Alina was very patient and concerning to my needs. She did a wonderful job of taking care of me... If I come back again I hope to have Alina taking care of me :) More

Great experience Even though there was a little issue with a missing key, the service here was top notch. Alina was very patient and listened to my issues to ensure th Even though there was a little issue with a missing key, the service here was top notch. Alina was very patient and listened to my issues to ensure that I was well taken care of. I'll be back! More

2010 Jag XKR, AC Problems, diagnosed & fixed correctly... I've had a used 2010 XKR convertible for 4 years (only 32K mi on car), and been to this dealer service for three oil services and 2 repairs (Rear end I've had a used 2010 XKR convertible for 4 years (only 32K mi on car), and been to this dealer service for three oil services and 2 repairs (Rear end links torn, rear toe links torn; Electric seat failure), Now, my AC was not really working. Earliest appointment available was a week out. It was obviously super busy when I brought my car in. Cars lined up waiting to check into Service, and the Service parking lot jammed with cars. Service Writer asked if it was okay to keep car overnight if necessary, I said "sure, it's my 4th car, don't need it to daily drive". I don't think I would have been eligible for a loaner car because of my XKR's age and it wasn't purchased there. They DID pay for me to have an Uber ride where I needed to go after checking my car in which was nice. They ended keeping it for about 3.5 days, but the tech (Metzger?) DID do a good job of thoroughly diagnosing, fixing a tricky leak problem with the AC. He also did a great job explaining in his notes on the invoice what he did and he provided one small/cheap required part at no charge. The car was nicely washed when I picked it up. There was a little tape residue on the front at pickup and the service writer drove the car up to Detailing and they buffed that off. This is a VERY BUSY Dealer Service. They are friendly and attentive when you are there. I really liked my Service Writer Alina Mars, my first time working with her. I've waited some extra day(s) to get my car back on a couple previous occasions there too, which in my case doesn't matter cause it's not my daily driver, but the fixes have always been made properly. If you have the option, you might want to get a loaner car so delays will not impact you too much. More

Great service Eric was excellent, provided updates on service and was great to work with. As well he ensured I understood all work to be done and found discounts he Eric was excellent, provided updates on service and was great to work with. As well he ensured I understood all work to be done and found discounts he could apply . More

I recommend John in service John was the first service provider at this dealership that I was happy with. In the past I’ve had subpar experiences, but this time, John was on top John was the first service provider at this dealership that I was happy with. In the past I’ve had subpar experiences, but this time, John was on top of everything. Front desk is still lackluster as I remember it always being. But I really appreciated John being so quick to return calls and keep me informed. More