Jaguar Land Rover Bellevue

The day I bought my Jaguar I was very satisfied with the services I received. Buying a new car can be very stressful but I was very impressed with all of the staff at the dealer I was very satisfied with the services I received. Buying a new car can be very stressful but I was very impressed with all of the staff at the dealership More

John is awesome!! I brought my car in for its annual service as well as for the timing belt change. The reason for the timing belt change is that I was looking to trad I brought my car in for its annual service as well as for the timing belt change. The reason for the timing belt change is that I was looking to trade my car in for a new Discovery, but the manager (Dmitri) said I’d have to get the timing belt change done first and that it’d be covered by my extended warranty. Service: 5+ star – John is great! John did a great job providing frequent status updates (via text, my preferred communication channel especially while at work) and kept me informed at all times. He made sure to explain the process to me, so I had very clear expectations. He also made sure that my rental car expenses were taken care of, so it was a seamless process once I arrived to drop the rental off. I’m grateful that John was so helpful, and he definitely deserves a 5+ star rating!! I'm providing an overall rating of 4 stars because of a few factors. 1) When I made the appointment, I wasn't given the right expectations in terms of the turnaround time and process (e.g. I didn’t know at the time that when a car requires a timing belt change, it always requires approval from the warranty company and typically requires inspection meaning it will take roughly a week). I’d be responsible for the cost of a rental car (and much more) if the service was denied by the warranty provider. If I had realized that, I would have made other arrangements for transportation prior to dropping my car off. 2) I just think it’s tacky that even though I get all my services done at the dealership, I’m not eligible for a “Land Rover” equivalent “loaner” from the dealership because I didn’t purchase it there/it’s not on the factory warranty (or whatever the qualifications are). 3) I had provided a discount code prior to the service but when it came time for checkout it hadn’t been applied. I had to ask them to double check and then apply it because it was missed. Not a big deal since I checked it but would have hoped it didn’t require my due diligence and review. Overall the staff are friendly and helpful, and I always have a good experience from check-in, to shuttle services, to check-out. I’ll continue to service my car at the Bellevue dealership and still have plans to purchase my next vehicle there as well (from Nicholas Halberg, who also provides great service!). More

Brake replacement Eric got us in with a moment’s notice and also equipped us with a loaner. Service was completed when promised. All staff was courteous. Eric got us in with a moment’s notice and also equipped us with a loaner. Service was completed when promised. All staff was courteous. More

Thank you for your good service Jaguar and Land Rover Bellevue offers easy to schedule appointments, good customer service, nice location ,convenient rides or loaner cars while your Jaguar and Land Rover Bellevue offers easy to schedule appointments, good customer service, nice location ,convenient rides or loaner cars while your car is in service. More

John was Great! Took my car in for Battery and other minor issues. John did a great job of getting my car in and keeping me informed and updated. He is a great Ser Took my car in for Battery and other minor issues. John did a great job of getting my car in and keeping me informed and updated. He is a great Service Rep. for you. More

Thank you for a great purchase experience We recently bought an E-Pace at JL Bellvue dealership. Elliot was very pleasant to work with and probably one of the reasons we purchased at this deal We recently bought an E-Pace at JL Bellvue dealership. Elliot was very pleasant to work with and probably one of the reasons we purchased at this dealership. Patiently showed us all different models and helped us very much from the start till end of the sale. Thank you for a great purchase experience. More

Excellent customer support , good pricing on huge selections of nice cars. And the employees are very good and friendly. I will definitely patronize them again. , good pricing on huge selections of nice cars. And the employees are very good and friendly. I will definitely patronize them again. More

A 1st Class Experience. From the moment we walked in to the dealership...signing papers...to driving out your staging area...was one of the finest car buying experiences I've From the moment we walked in to the dealership...signing papers...to driving out your staging area...was one of the finest car buying experiences I've ever had...keep up the good work.... More

Highly Recommended! With questions and concerns on my vehicle I came to the service department for help and I was greeted with Myriam. Right away she Answered every que With questions and concerns on my vehicle I came to the service department for help and I was greeted with Myriam. Right away she Answered every question I had with a smile on her face confirming that everything would go smoothly. She then gave me a personal text later that evening continuing to report the status on my vehicle and any questions I may have had. No matter the time or day she came to my need to insure me that everything was going to be worked out in my vehicle and everything was going to be to my satisfaction. With the days that followed As annoying as I may have gotten with all my continuous questions she was there to calm me. With my questions aside When it came to getting a loaner car she was adamant about having the car ready for me when I arrived. She was very quick and persistent! I, along with my friends, were and still are highly impressed! I have been to other dealerships before and I now can confidently say my expectations have increased because of Myriam. I am confident the work that Jaguar brings will be thoroughly checked and accurrently completed. Thank you to the Service Team and especially to Myriam to making my experience carefree! :) More

effecient everything went well. good communication throughout the process. Erik was great and very professional and did what he said he would. was happy with everything went well. good communication throughout the process. Erik was great and very professional and did what he said he would. was happy with entire process More