Jaguar Land Rover Bellevue

Vastly improved over previous experience! New service advisor this year for us. She was knowledgeable and courteous. Kept me informed of progress of service. Only area for improvement was New service advisor this year for us. She was knowledgeable and courteous. Kept me informed of progress of service. Only area for improvement was post service wash and vacuum. More

Service Front Desk was below par My advisor Eric Mahan was simply awesome and the only reason I will be back but the reception folks are below par and not sensitive to customer's need My advisor Eric Mahan was simply awesome and the only reason I will be back but the reception folks are below par and not sensitive to customer's needs. Also their concept of getting Uber is not working plus their signs for the service area is confusing as most uber drivers are worried going past the 'dead end' sign. This is probably a problem for others as well. More

Service Great. Diligently Took care of the problem and gave me a loaner. What more could anybody ask for other than a win by the Hawks over the Rams this wee Great. Diligently Took care of the problem and gave me a loaner. What more could anybody ask for other than a win by the Hawks over the Rams this weekend. More

Luxury Vehicles Matched By Superior Service Luxury, performance, and quality originally brought us to Jaguar Land Rover Bellevue for our family’s first Range Rover. These attributes and the sup Luxury, performance, and quality originally brought us to Jaguar Land Rover Bellevue for our family’s first Range Rover. These attributes and the superior vehicle service we recently received will keep us coming back to JLR Bellevue for years to come. Like many people who drive cars, our days are filled with work, family, and other related obligations that make most changes to routine somewhat troublesome. JLR Bellevue understands that concern and addresses it by providing efficient and convenient services to minimize the impact. For instance, the online scheduling tool for our first annual multi-point vehicle inspection was easy to navigate and set. The coordinator, Vanessa Sanchez, also gave us a call soon after to answer some questions we had about service, cost, and a loaner vehicle. That efficiency continued during our interaction with Service Advisor, Alina Mars, who was pleasant, professional, and informed throughout the day of service. Alina was also able to provide a loaner vehicle that let us test drive a new Jaguar and run errands while waiting for our car. A great experience all around. My family appreciated the help and value Alina, Vanessa, and others from JLR Bellevue provided. Thanks. More

The definition of luxury! The awesome thing about working with Eric at the Jaguar and Landrover dealership in Bellvue is that they keep in touch with you via email or text. The The awesome thing about working with Eric at the Jaguar and Landrover dealership in Bellvue is that they keep in touch with you via email or text. They keep you posted on everything that os happening and even provide you with a free uber that covers 15 miles so you can get back to work. They also provide a rental car but the best thing of all is they really make you feel like you have nothing to worry about and the car will be fixed the right way. I would only trust the dealership to work on my Jaguar xf. From free quality coffee and a very friendly greeting to quality customer, I would highly recommend bringing your car to the Jaguar and Landrover dealership in Bellvue. More

Great service. Docked for turning off safety features. My service rep was great. She communicated well and made the experience seamless. The service was fat and well documented. I have one HUGE problem My service rep was great. She communicated well and made the experience seamless. The service was fat and well documented. I have one HUGE problem with how I received my vehicle: Both the headlights and wipers were turned from AUTO to OFF. I keep both on auto, so I never think about turning either on. I drove home through twilight and into darkness with my headlights off. Once I got off the freeway, I noticed that they were off. I'm guessing that all switches get checked as part of the "X point checkup", which is great, but put stuff back how you found it!! I can imagine a thousand reasons that they would leave everything in the off position, but that needs to change. It is a huge safety issue and the dealership would be responsible if there were consequences. Stop doing this. If you can't stop doing it, explicitly warn people that you have turned off safety features. More

Best Purchase Experience Together my husband and I have made multiple purchases from high end dealerships across the West Coast and our experience at Jaguar in Bellevue was by Together my husband and I have made multiple purchases from high end dealerships across the West Coast and our experience at Jaguar in Bellevue was by far the best experience we have had. All of the staff at this dealership took great care of us, everyone was very friendly and respectful. They made our visit go smooth and fast! Michael Franzi listened to our needs and delivered everything we asked of him, he was patient and treated us like family. If you want a guarantee that you are in good hands on your next purchase, we highly recommend this dealership! More

Quick, straightforward buying process - great deal! The buying process with Nic and Natalie took about an hour at the dealership. Amazingly streamlined and crystal clear. Couldn't have asked for a bette The buying process with Nic and Natalie took about an hour at the dealership. Amazingly streamlined and crystal clear. Couldn't have asked for a better process. More

Easy Process The service department was very easy to work with. They even rode along with me to verify firsthand my issue with my vehicle. Eric and his service te The service department was very easy to work with. They even rode along with me to verify firsthand my issue with my vehicle. Eric and his service team were determined to resolve the issue and keep me informed along the way. Great job! More

Break pad replacement The service department was very easy to work with. Robin went extra mile to help me with the car keys . Great job! Good Customer Service ! The service department was very easy to work with. Robin went extra mile to help me with the car keys . Great job! Good Customer Service ! More