Jaguar Land Rover Bellevue

Remarkable The establishment is welcoming and warm from the outside in. I was introduced to Melissa whom I highly recommend and she was such an asset to the comp The establishment is welcoming and warm from the outside in. I was introduced to Melissa whom I highly recommend and she was such an asset to the company and a delight. After hours and hours of test driving and narrowing down a perfect fit, I was pleased to purchase the 2018 E-Pace. I enjoyed all personnel very professional and welcoming. Katie in finance is like sunshine on a cloudy day. Not to mention the Amazing hot chocolate and tea cookies. Thank you for keeping me occupied with the basketball game on the big screen. I will always remember how excited and great I felt about my experience with Jaguar Land Rover Bellevue. 💗 P.S. David Payne thank you for keeping me hydrated, nice to meet you all! Blessed Days Ahead 😇 More

poor service Poor experience i paid over $800 for the 70,000 mile service but i have serious concerns if the service was actually performed. At the cashier windo Poor experience i paid over $800 for the 70,000 mile service but i have serious concerns if the service was actually performed. At the cashier window i asked why the service report wasnt available; was told I'd need to speak to service advisor who wasn't working when i picked up my Evoque i sent an emil requesting the report. After waiting 3 days for a reply, i sent a follow up email. Finally received a reply stating my vehicle ws still in shop being worked on and that a technician had concerns as noted on the report which stated i needed a complementry multi-point inspection. i responded to the email citing confusion with her response. I've had no reply Amazi g!!! More

Very professional Elliot is very knowledgeable about vehicles. He listened to my needs and requirements and tailored sales and recommendations to my needs. He is excel Elliot is very knowledgeable about vehicles. He listened to my needs and requirements and tailored sales and recommendations to my needs. He is excellent in communications, quick response to emails and questions. Natalie also very professional; explained programs clearly and thoroughly. More

Good Service Competent service Great service counselors But very crowded service space , early in the morning will get things done Didnt have stocked all invent Competent service Great service counselors But very crowded service space , early in the morning will get things done Didnt have stocked all inventory, have to wait for even the license plate holder More

Courteous, Proactive, and Effective. I had to go in for the airbag recall. The repair had some complications and they arranged for an uber to pick me up and bring me to them and then the I had to go in for the airbag recall. The repair had some complications and they arranged for an uber to pick me up and bring me to them and then they gave me a new jaguar to drive for the day. I was in an out pretty quickly when I first dropped it off and later picked it up. More

Excellent communication and service I appreciated the direct answers and no run-around when I asked specific questions. Everyone I worked with was professional, courteous, and would go t I appreciated the direct answers and no run-around when I asked specific questions. Everyone I worked with was professional, courteous, and would go the extra mile to make sure I was satisfied. More

Eric is awesome When I found out Eric left the Lynnwood location and returned to Bellevue, I chose to take my car wherever Eric was since I know he’ll provide exempla When I found out Eric left the Lynnwood location and returned to Bellevue, I chose to take my car wherever Eric was since I know he’ll provide exemplary service. Dropped off my Range Rover sport supercharged vehicle and Eric kept me updated every step of the process. I was very pleased that I was given a loaner vs. a rental , for the first time, during servicing, but could be because the Bellevue location and Eric are on top of their game. Great service is key to customer loyalty More

Difficult To Find The Service Center I have had two experiences with the service department here - the first was better than the last one. They have re-designed the service dept and now y I have had two experiences with the service department here - the first was better than the last one. They have re-designed the service dept and now you go into the door you used to come out of. There's no signage and no way to tell what's going on. A lot boy yelled at me for being in the wrong place. They also need help with their appointment system. I was called three times and sent three more emails to remind me of my appointment - one reminder is sufficient. More

Great experience at this dealership I am a new customer and had visited the service department only twice thus far. Once for a unscheduled car wash and the second time, for scheduled ser I am a new customer and had visited the service department only twice thus far. Once for a unscheduled car wash and the second time, for scheduled service. Both times were the best car dealership experiences ever. John Shinledecker from Service Department assisted me during my last visit on Oct. 15. I was provided a loaner, as requested and explained in details what had to be done to my car during the service. John expedited the matter and was very professional, knowledgeable and accommodative. Upon releasing my car to me, he provided very helpful information about its handling and offered to contact him at any time should I have any questions or concerns. Great service! Awesome dealership!!! More

Great! Alina Mars in customer service was amazing!!! She went beyond to take care of what I needed! Not to mention that she made sure I was out of there on Alina Mars in customer service was amazing!!! She went beyond to take care of what I needed! Not to mention that she made sure I was out of there on time since I have to go back to work ! More