Jaguar Land Rover Bellevue

Inflated service costs and service errors We took our 2017 Discovery to the dealer for a problem with one of the tires. This small repair turned into an unexpected service (for other things) t We took our 2017 Discovery to the dealer for a problem with one of the tires. This small repair turned into an unexpected service (for other things) that costed around $900, which is only 4 months after regular service that also did cost around $800. The most concerning part was around $600 labor cost done in 45 mins and our service agent implied it was done by 1 person. When we complained about the inflated labor cost, they reduced our bill, but was still unreasonably expensive. When we asked if these high service costs (around a total of $1700 between two visits only 4 months apart) are reasonable, we were told that this is the expected cost of maintaining a Land Rover. In addition, later that day we realized that the maintenance crew set incorrect pressure levels for the tires (50psi for front and 44 for back when it should be 44psi for front and 50 for back). We had to go back the next day and spend another 1.5 hours for the fix. During that time, we didn't interact with any service professionals, but the reception staff was very helpful and they coordinated with the maintenance crew to make sure the tires were fixed. This experience was definitely disappointing and not what we were expecting when we decided to buy a Land Rover. More

Very pleasant new car buying experience Zoran was a pleasure to work with to purchase a new Range Rover. I also purchased my last Range Rover from Zoran about 5 years ago. Zoran was a pleasure to work with to purchase a new Range Rover. I also purchased my last Range Rover from Zoran about 5 years ago. More

Consistently Good My service was performed in a timely manner and the dealership was very accommodating to my needs. I always pay slightly less than quoted, which I ap My service was performed in a timely manner and the dealership was very accommodating to my needs. I always pay slightly less than quoted, which I appreciate. More

Warranty Work Everything from my intake to pick-up was handled efficiently and with courtesy. The warranty work and oil change were made without delay, and I appre Everything from my intake to pick-up was handled efficiently and with courtesy. The warranty work and oil change were made without delay, and I appreciated the prompt communications and delivery. More

Always great customer service I always receive great customer service at the Bellevue Land Rover - Jaguar dealer. I would recommend anyone to bring their vehicle in for top-notch I always receive great customer service at the Bellevue Land Rover - Jaguar dealer. I would recommend anyone to bring their vehicle in for top-notch service and follow up. More

Best experience I have ever had! My first phone call was to Dario about a beautiful Corvette they had for sale we talked for a little bit about the car I made a offer on the phone. Th My first phone call was to Dario about a beautiful Corvette they had for sale we talked for a little bit about the car I made a offer on the phone. The next day I called ahead to see if they still had the car and Dario said come on down you wont be disappointed. Before I got there I received a call from David Payne a sales rep he said he would be taking care of me because Dario Graf was a sales manager. David Payne was so awesome to talk to. When I drove up he met me outside big smile on his face such a great person. He showed me the car and we went on a drive we talked the whole way no pressure you could tell it wasn't about the car it was the beginning of a relationship. David was truly interested in my decision to come down to Jaguar, Land Rover of Bellevue. I was completely surprised on the selection of cars JLR had for sale very nice cars. Including my new Corvette Dario was RIGHT. I would highly recommend Jaguar Land Rover for your next car. Do yourself a favor and ask for David Payne!! Thank you so much David. and thank you Dario Graf Sales Manager Dmitri Mordekhov GM Natalie Orrell finance Nick thank you for my super clean car!!!! Joe H So Happy More

Great service What a team! Alina was amazing, from the scheduling to the delivery of my vehicle. She took the time to speak with me to so I understood everything. I What a team! Alina was amazing, from the scheduling to the delivery of my vehicle. She took the time to speak with me to so I understood everything. I look forward to going back as I was treated well! More

Randy is the man ! Thanks Randy for your attention to detail and service orientated attitude. It was a pleasure working with you ! I look forward to working with you ag Thanks Randy for your attention to detail and service orientated attitude. It was a pleasure working with you ! I look forward to working with you again . Thanks Ted More

Service Excellent work done on my Audi A6 in a very reasonable time. Tyler is a good service Advisor also very Knowledgeable about my car !!! thank you Excellent work done on my Audi A6 in a very reasonable time. Tyler is a good service Advisor also very Knowledgeable about my car !!! thank you More

Friendly, quality, reasonable cost, outstanding. Customer friendly quality service by Robin and Alan. They gave me a peace of mind experience. Car was repaired at a reasonable cost. Quality work.. Pr Customer friendly quality service by Robin and Alan. They gave me a peace of mind experience. Car was repaired at a reasonable cost. Quality work.. Problems quickly diagnosed and repaired. More