Jaguar Land Rover Bellevue

They benefit from your ignorance If you want to get obnoxiously ripped off and pay $1000 for a glorified oil change, feel free to visit the service center here. If you read the breakd If you want to get obnoxiously ripped off and pay $1000 for a glorified oil change, feel free to visit the service center here. If you read the breakdown of your annual maintenance action details, most are laughable that they actually charge you for ie "checking for recalls" etc. They say that labor alone is $600. What? How?! Again, laughable. Oil and filters together cost around $100 at an auto supply shop up the street and labor should take no more than 1-2hrs at most. I took my car in, and after reviewing the action details, determined they were robbing me blind and asked them to stop service immediately and picked up my car. More

Fun, no pressure experience! Elliott was wonderful to work with! He answered all of our many questions with good humor and patiently spent time working with us at the dealership a Elliott was wonderful to work with! He answered all of our many questions with good humor and patiently spent time working with us at the dealership and remotely (when we had more questions!). Natalie made us feel comfortable with the choices we made during the finance portion and walked us through everything thoroughly without over-explaining. More

Best Buying Experience We had the best buying experience with Michael. He was knowledgeable, not pushy, very helpful and went out if his way to make our experience a great o We had the best buying experience with Michael. He was knowledgeable, not pushy, very helpful and went out if his way to make our experience a great one. We love our new Range Rover Sport! More

Excellent Service We traded in our old panamera to get a Range Rover. Our sales consultant is Melissa and the manager, who helped us and gave us a really good deal, nam We traded in our old panamera to get a Range Rover. Our sales consultant is Melissa and the manager, who helped us and gave us a really good deal, name David. Very professional and nice, good customer service! More

5 Stars Everything was great. Staff did all they could to make the experience pleasant. We are very pleased with our purchase. If I had one complaint and this Everything was great. Staff did all they could to make the experience pleasant. We are very pleased with our purchase. If I had one complaint and this is more an industry issue not the dealerships. I just wish the time in dealership could be reduced. I am speaking specifically the time it takes to process the purchase side. We spend about 3 hours and most of that time was just waiting.. Having purchased many cars in my lifetime this is typical. Dealerships have a dozen sales staff but they have 1-2 Finance people. I am sure it's a labor issue, but it is a real bottle neck. More

Robin did a super job! Great counsel. Although Robin and the service team did well, the facility is confusing. It isn't clear where to park, where the front door is located, where to pick Although Robin and the service team did well, the facility is confusing. It isn't clear where to park, where the front door is located, where to pick up the vehicle when complete. Other dealers in the area have a much nicer service facility. I also frequent Audi of Bellevue and Porsche of Bellevue and they are much more comfortable for waiting as well as a very clear drop off and parking design. More

Excellent and professional service by Sheneta I came in for an urgent issue with my car - that it couldn't lock and the alarm kept going off. This is the first time I came to this service center a I came in for an urgent issue with my car - that it couldn't lock and the alarm kept going off. This is the first time I came to this service center and I don't know anyone there. Sheneta came to greet me friendly. She gave a very reasonable speculation of the issue and it calmed me down. Later she was able to text me timely to inform me the checking progress and the issues with the car. I got my car repaired timely and really appreciate the overall assistance and the professionalism of the service. I also appreciated the help from the front desk and the technicians. They assist in each steps as needed in an effective way. I'll recommend this center to anyone else. More

Simple, fast and no issues Good and frequent communication. Best part was I was in and out in under 90 minutes. The only issue with car was resolved immediately. I have no issue Good and frequent communication. Best part was I was in and out in under 90 minutes. The only issue with car was resolved immediately. I have no issue recommending this dealership and Zoran to anyone. More

Buying a used Mercedes from the dealership I'm really happy that I did choose this dealership, even it wasn't their brand I bought. Adam and Alex from the sales department, they were very frien I'm really happy that I did choose this dealership, even it wasn't their brand I bought. Adam and Alex from the sales department, they were very friendly and helpful and the deal was done in no time. I recommend this dealership very much. More

Inflated service costs and service errors We took our 2017 Discovery to the dealer for a problem with one of the tires. This small repair turned into an unexpected service (for other things) t We took our 2017 Discovery to the dealer for a problem with one of the tires. This small repair turned into an unexpected service (for other things) that costed around $900, which is only 4 months after regular service that also did cost around $800. The most concerning part was around $600 labor cost done in 45 mins and our service agent implied it was done by 1 person. When we complained about the inflated labor cost, they reduced our bill, but was still unreasonably expensive. When we asked if these high service costs (around a total of $1700 between two visits only 4 months apart) are reasonable, we were told that this is the expected cost of maintaining a Land Rover. In addition, later that day we realized that the maintenance crew set incorrect pressure levels for the tires (50psi for front and 44 for back when it should be 44psi for front and 50 for back). We had to go back the next day and spend another 1.5 hours for the fix. During that time, we didn't interact with any service professionals, but the reception staff was very helpful and they coordinated with the maintenance crew to make sure the tires were fixed. This experience was definitely disappointing and not what we were expecting when we decided to buy a Land Rover. More