Jaguar Land Rover Bellevue

Competent employees hobbled by poor physical facilities What was once a state of the art facility w/ long-term employees is now a cramped out dated physical structure and truly behind in technology, systems What was once a state of the art facility w/ long-term employees is now a cramped out dated physical structure and truly behind in technology, systems and human resources. More

Absolutely Outstanding Service I just had major service work done on my 2007 Range Rover Sport at Jaguar Land Rover Bellevue. New rear brakes, 4 new tires, new battery, new wipers, I just had major service work done on my 2007 Range Rover Sport at Jaguar Land Rover Bellevue. New rear brakes, 4 new tires, new battery, new wipers, 100K mi. inspection. The service experience from beginning to end was nothing short of outstanding. Exceeded all expectations. Responsive, thorough, communication was efficient and excellent via text and phone. Service work was faster and a much better value than I had expected. Runs/drives like new - with the confidence that all parts and work are the quality one would expect for Range Rover. Service advisor Alina is extremely knowledgeable, responsive, and an absolute pleasure to work with. Highly recommended. I will continue to be a loyal customer for life. More

Service Robin Myers always treats us great and as if our range rover is a 2018. It''s actually a 2012...and maintained perfectly through your dealership. Sh Robin Myers always treats us great and as if our range rover is a 2018. It''s actually a 2012...and maintained perfectly through your dealership. She is awesome to work with. Always letting us know the status of the car and related issues and pricing. Wonderful service dept. Highly recommend. Thank you More

Good experience eric was very welcoming and helpful. Went through the details of the service and explained how the paid maintenance windows are which I was not aware eric was very welcoming and helpful. Went through the details of the service and explained how the paid maintenance windows are which I was not aware of. More

great, quick and friendly service Great service. provided a lift to the office and an Uber to pick me up. all complimentary. Also finished the service in just a few hours. somethin Great service. provided a lift to the office and an Uber to pick me up. all complimentary. Also finished the service in just a few hours. something that has never happened to me before! More

Was satisfied with the way they handled my case . Initially i was kind of annoyed the way the things are going on later on Aleena took over my case and she handled very professionally. Thanks Jaquar . Initially i was kind of annoyed the way the things are going on later on Aleena took over my case and she handled very professionally. Thanks Jaquar for having such nice people More

Disjointed The service department was a disappointment. The receptionist did not follow through on connecting me with a service advisor despite multiple conversa The service department was a disappointment. The receptionist did not follow through on connecting me with a service advisor despite multiple conversations with her. I called repeatedly over two days before getting a hold of a service advisor. Once I was able to get my car into the dealership I was not well apprised of the status of the repairs. I was never informed of the exact problem that was resolved when I eventually picked up my car. Even when I picked up my car there was confusion and several people who came in after me had their cars delivered to them before mine. The service advisors are sparse, seemingly understaffed and the receptionist is unreliable. More

Problem overlooked I purchased a used but low milage XJL from a dealer in Redmond. I took it into Jaguar Land Rover Bellevue to have them check its tires, brakes etc. no I purchased a used but low milage XJL from a dealer in Redmond. I took it into Jaguar Land Rover Bellevue to have them check its tires, brakes etc. no problems reported. Subsequently I experienced a low tire pressure warning. I had my local tire center re inflate the tire (which they did at no charge). They told me they had noticed excessive wear on the inner shoulders of the rear tires, which they said is often caused by loose tie rod ends. Then I took the car back to the dealership to look again. This time they found problems with rear suspension components, which would have to be replaced at a cost exceeding $5000. My issue is that this was not reasonably a problem which occurred in the less than 2000 miles between the first and second inspections. It should have been apparent at the first visit. The time elapsed deprived me of any recourse to the seller. The dealership did make a 10% reduction in the bill. However I suspect that they still made a profit. More

Great experience Responsive and trustworthy. Randy was great to deal with. Good communication before I came in, while I was there, and after it was done. I’d return fo Responsive and trustworthy. Randy was great to deal with. Good communication before I came in, while I was there, and after it was done. I’d return for sure. More

Friendly, knowledgeable staff. I am a returning customer- this dealership has the best designs and selection on all of their models! Staff is very friendly, patient and knowledgeabl I am a returning customer- this dealership has the best designs and selection on all of their models! Staff is very friendly, patient and knowledgeable. More