Jaguar Land Rover Bellevue

Unethical For a luxury car service this felt worse than being at Ford. My side mirror was hit and I called for a replacement mirror and they told me it would be For a luxury car service this felt worse than being at Ford. My side mirror was hit and I called for a replacement mirror and they told me it would be $1800 including labor but to bring it in for an exact quote. I did that and they said it would be $1200 for the part and 1.5 hours of labor, but they had to order the parts- but that the cover was still intact and they could use it. A week passed and I hadn’t heard from them so I called to follow up and they told me that they had already received the part. I’m still unsure of why they didn’t tell me. Then I went in and told them I would wait. After 3 hours I go to check and my car is still outside and hasn’t been worked on. They give me excuses of why but say that if I’m willing to wait 1 hour they would get it done. 30 minutes later they come and say they don’t have the piece they need and had to go to Seattle to get it and that my car wouldn’t be ready until the next day. When I went to pick up the car they charged me $2300 and said they would show me the parts they replaced- they brought everything to me EXCEPT the cover, which they said had to be replaced and which they charged me for. They said they guess they threw my cover away and they couldn’t find it in the trash. It makes no sense and is extremely shady. Then when I asked to speak to a supervisor they offered me $200 off of an oil change. Each time I asked to speak w a supervisor they made me wait 30-60 minutes, seemingly so that I would let it go. I paid the whole bill and left. But I will never go back. Outrageous, duplicitous conduct. I’m appalled. More

Annual service Although booked out a couple of weeks when i called to schedule my service, the service was excellent and the staff were very helpful and accommodati Although booked out a couple of weeks when i called to schedule my service, the service was excellent and the staff were very helpful and accommodating. More

Fast, convinient annual service always appreciate fast and convenient work. Staff is always helpful. People who work here are doing their best and definitely value their customers ti always appreciate fast and convenient work. Staff is always helpful. People who work here are doing their best and definitely value their customers time and trust. More

Really enjoyed it. Nice loaner too! Great service and all employees are really kind and considerate. I can't wait to come back for my next servicing on my Range Rover! Great service and all employees are really kind and considerate. I can't wait to come back for my next servicing on my Range Rover! More

Overcrowded & At times unpleasant I've been to this center 3 times...the first was for a recall on my brand new RR...they were aware of why I was coming in, but failed to confirm the p I've been to this center 3 times...the first was for a recall on my brand new RR...they were aware of why I was coming in, but failed to confirm the part needed was even available. I wasted 2 hours of my work day for nothing. All three times I have been in...it appears completely overcrowded. Why make so many appointments and keep people waiting. In all my visits I have been uncomfortable with the people who work there and even those who come for service. This last visit they tried to tell me I needed a $750 service for a car that has 6000 miles on it. Not impressed. More

Unorganized , long waits and don't know what was happening. Service guy was good and accomodating. We had a few questions with the sales guy and he was sarcasti , long waits and don't know what was happening. Service guy was good and accomodating. We had a few questions with the sales guy and he was sarcastic. His body language showed that he was rushing and was not happy to be answering to our questions and not polite in general. More

Issue not resolved The staff is nice in taking care of you but my issue with the vehicle was not resolved. Totally disappointed with LR for not keeping up the technolog The staff is nice in taking care of you but my issue with the vehicle was not resolved. Totally disappointed with LR for not keeping up the technology. More

Rahim knows what customer service means I would never use any other service manager except Rahim. He has excellent customer service skills and cares. That’s not the case with other members o I would never use any other service manager except Rahim. He has excellent customer service skills and cares. That’s not the case with other members of the service team, The service was prompt, I was explained what was necessary and the cost involved, my car was clean and ready for pick up in a timely manner. Rahim answered my questions, made excellent recommendations and was extremely polite and professional. I have had experience with other service members including senior manager level staff at this location and they can all learn a thing or two about customer service from Rahim. More

Service review Robin was great. Prompt service and she was very personable. Call for Uber to take me home and pick me up back to the dealer. Robin was great. Prompt service and she was very personable. Call for Uber to take me home and pick me up back to the dealer. More

New car purchase Alec and Natalie made the purchase experience very easy and relaxed. Knowledgeable and Answered questions with confidence. I would happily recomme Alec and Natalie made the purchase experience very easy and relaxed. Knowledgeable and Answered questions with confidence. I would happily recommend them to friends and family. More