Jaguar Land Rover Bellevue

Great Car Buying Experience, with Terrible Follow Thru My husband and I met had a good experience while at the dealership purchasing the car. However, since leaving the facility I have had a difficult t My husband and I met had a good experience while at the dealership purchasing the car. However, since leaving the facility I have had a difficult time getting return calls and follow up to our car purchase. I went into the dealership left my name and number - no return call. I left two voice messages - and after second voice message received a text response! Three days ago I sent an email to the Sales Manager asking for assistance - still not response from him directly. Two days ago received phone call from service department finally. But no response from original sales person or the sales manager. This post sales experience has been less than acceptable. More

Arrogant I was surprised to be told that "we no longer supply loaners for normal service appointments" - that was said to me .. and when i purchased the lease I was surprised to be told that "we no longer supply loaners for normal service appointments" - that was said to me .. and when i purchased the lease on the car I specifically asked if that was available and told "Yes of Course" .. The gentleman was quite arrogant about my car. The breaks started squeaking - so I had asked to have them looked at. He explained to me (who has had the car for 2 years now) This is not a Lexus or Honda this is a High Performance Car - the brakes squeak if you dont handle it correctly. I'm sorry .. EXCUSE ME? I haven't had squeaky breaks for 2 years -- but apparently i don't know how to drive the car. Honestly - I'm not sure what changed here .. but I felt very put off and not worthy to be driving the car. More

Amazing Car Buying Experience Zoran, Dmitri, and Rachel are all the best in the business. It was incredibly easy to deal with a lease end and finding a new vehicle to get into. I w Zoran, Dmitri, and Rachel are all the best in the business. It was incredibly easy to deal with a lease end and finding a new vehicle to get into. I would highly recommend Jaguar Land Rover of Bellevue. More

a great experience Randy Clausen was a very respectful man with caring and very knowledgeable to what his roll is in the selling car industry. I thank you for not think Randy Clausen was a very respectful man with caring and very knowledgeable to what his roll is in the selling car industry. I thank you for not thinking that I am just a woman, I have seen that some places but Randy took me serious from the phone call I gave him two weeks prior in to coming to buy the car two, three times answer all my questions properly when I left him a message he called me back I think he was the reason I ended up with my favorite car. Thank you Randy :) I love my car! Yes I will recommend any one to you any time. More

Another great buying experience I worked with Sergey, He was extremely helpful in trading in my previous Jaguar I bought from them last year and helping me find the new Jaguar I want I worked with Sergey, He was extremely helpful in trading in my previous Jaguar I bought from them last year and helping me find the new Jaguar I wanted. He followed up with me and between Sergey and Rachel they made the whole buying experience a breeze. More

Great experience Good listener which to me is the first and the most important factor, therefore, did not feel rushed or pressured, professional, very polite, good co Good listener which to me is the first and the most important factor, therefore, did not feel rushed or pressured, professional, very polite, good communication, considerate of customer’s need, all provided a great experience More

poor given land rover Owned many cars over the years and never experienced such poor service the last 2 rounds of service - long waits, poor communication, folks talking to Owned many cars over the years and never experienced such poor service the last 2 rounds of service - long waits, poor communication, folks talking to each other and no prioritizing customers. 1 round was even worse and wasted so much time given their poor communication with customer. Was considering upgrading my car and considering switching brand given this really poor experience More

No hassle service The service department stayed on track with the price and timing quoted, even providing a complementary Uber ride to and from work. Overall, a great e The service department stayed on track with the price and timing quoted, even providing a complementary Uber ride to and from work. Overall, a great experience! More

Post-Sale Experience not great, BUT 5 STAR SERVICE CENTER! I absolutely love my car. I love the Jaguar company. I have high expectations of customer service, especially after being a Ford customer (SUPER-cust. I absolutely love my car. I love the Jaguar company. I have high expectations of customer service, especially after being a Ford customer (SUPER-cust. svc focused) for a decade and a Mercedes customer for 4 years (possibly spoiled me!), my automotive Customer Experience has been fantastic. But I didn't get a time set up with their concierge to explain how all the new bells and whistles work. They gave me the contact information and I had to reach out, instead of the dealership coming to me to see if I could use extra service. Also, when I bought my 2018 Jaguar F-type Convertible, I was not given a spare tire or the alternative to this which is an in-car Tire Repair Kit. I had a flat that took 2 hours to fix: no spare, could have put on a donut and driven to a dealership or to work. We had to haul the car to the dealership to replace the tire. And they wanted to perform my YEARLY service: in their records the car is listed as being sold in February 2018, but I purchased the car in August of 2018. It's on my paperwork wrong. So my service schedule is off. That was WEIRD.... Other car companies have sent me emails and texts to remind me when service appointments were coming up, but I've received no emails from Jaguar regarding service. Also, I'm still driving around without a spare or a tire repair kit! NOT OK. So I'm wondering if it's just this dealership? They're giving it a great shot. They're very friendly. They're prompt. But the CUSTOMER SERVICE after purchase did not blow me away. It has been "meh" for me. The SERVICE DEPARTMENT, however, gets FIVE STARS! They are on top of it! If you need work done, they're fast, efficient, do high quality work, and they're flexible. More

Unexpected professionalism Very helpful staff and very accommodating. Process was stress free and salesman and manager were very respectful and understanding.i will pass along t Very helpful staff and very accommodating. Process was stress free and salesman and manager were very respectful and understanding.i will pass along this experience with friends, family and co workers. More