Jaguar Land Rover Bellevue

Alina is a rockstar Everyone did great and delivered a great level of customer service, but I have to say Alina stood out and she did a great job taking me in on a short Everyone did great and delivered a great level of customer service, but I have to say Alina stood out and she did a great job taking me in on a short notice, and getting the right solution in place. Land Rover Bellevue is great. More

Theft I was grossly overcharged to repair a wire..3960 dollars. Then my hospital ID security badge and office key were stolen. Food was smashed under my fl I was grossly overcharged to repair a wire..3960 dollars. Then my hospital ID security badge and office key were stolen. Food was smashed under my floor mats. The experience there was outrageous. More

Flat tire Surprisingly quick service compared to a few visits. My service Advisor Sheneta took care of our car quickly. I learned to call her directly inste Surprisingly quick service compared to a few visits. My service Advisor Sheneta took care of our car quickly. I learned to call her directly instead of calling Service Dept to make an appointment through phone. It’s more effective and practical. We’ve gotten confused by whoever answered our call and told us about our car info we haven’t told by Advisor before. So I appreciated Sheneta’s effort to accommodate my car get fixed sooner than what I expected. More

Ok experience Arrived on time fro 8:30 drop off but had to wait 30 minutes before they took my car into service. Luckily I had my son pick me up, so I didn't have t Arrived on time fro 8:30 drop off but had to wait 30 minutes before they took my car into service. Luckily I had my son pick me up, so I didn't have to wait additional time for shuttle service to my office. I received a couple of updates on service and my options, which was good. Your new uber service is awesome and could easily manage my pickup back to the office. The pickup was similar to the drop off. I waited for about 30 minutes to get my car. after about 15 minutes my car was brought to the front after being washed. I then waited another 15 minutes without anyone talking to me, so asked again if I could get my car. Receptionist handed me my keys and I drove off. No one explained the service or any other issues/concerns. After spending almost $3k on service a friendly handshake and talk would be nice. More

Advisor was great but facility and service was . The advisor was great, just the facility is a bit old and crowd. When I went to BMW and Mercedes for service for my previous cars, their waiting are The advisor was great, just the facility is a bit old and crowd. When I went to BMW and Mercedes for service for my previous cars, their waiting area are big and nice. Also, I drove into their service area, someone would be there waiting to open the door and greet me as soon as I got off the car. When I picked up the car after service, someone would walk me out to the car (at Mercedes). But I didn't receive such service at Jaguar Landrover Bellevue. And the limited milege on the loaner seems a bit stingy. I live at Snoqualmie and work at Seattle, in between I have to pick up my daughter from Renton, so I almost went over the 75 miles limit. There was no such thing at the other 2 dealership. More

Responsive and very competent service I have always had quick and immediate response when calling or bringing my vehicle in to Jaguar Land Rover Bellevue, and they always take care of the I have always had quick and immediate response when calling or bringing my vehicle in to Jaguar Land Rover Bellevue, and they always take care of the issue with professionalism and competence. More

Can anyone tell me what was done I dropped my car off in the early morning. By mid day I received a text informing me that the car was ready. When I picked it up at the end of the d I dropped my car off in the early morning. By mid day I received a text informing me that the car was ready. When I picked it up at the end of the day, there was no one readily available to tell me what was done, what they found out and what was fixed. For a "high end" dealership...as they claim...the lack of follow up on the service was disappointing. More

Very efficient and helped evaluate my needs I thought I needed new headlight bulbs and the adviser indicated my break light indicator was on. They checked the bulbs and they were per spec (stil I thought I needed new headlight bulbs and the adviser indicated my break light indicator was on. They checked the bulbs and they were per spec (still poor headlights compared to my other cares :-) ) The break light was no longer on. They checked everything and sent me on my way in an hour at no charge. More

Friendly and respected my concerns and asks Ben was great to work with. Very friendly and professional. I was able to help Ben understand the issue with my vehicle and in turn he respectfully an Ben was great to work with. Very friendly and professional. I was able to help Ben understand the issue with my vehicle and in turn he respectfully and promptly got it resolved. More

Smooth and Professional This was best auto purchasing experience I have ever had. I purchase a new vehicle every 2 years and this, by far, was the smoothest transaction to da This was best auto purchasing experience I have ever had. I purchase a new vehicle every 2 years and this, by far, was the smoothest transaction to date. Randy Clausen with sales and Natalie Orrell in finance were extremely professional and very knowledgeable of their respective positions. I hope you are lucky enough to have these 2 people in your next auto buying experience. Thank you both so much. More