Jaguar Land Rover Bellevue

Service Review Great fast , friendly service as always. I love the early AM ( 7:30AM ) option and the dealer had me in my loaner vehicle and back to work by 8:00AM. Great fast , friendly service as always. I love the early AM ( 7:30AM ) option and the dealer had me in my loaner vehicle and back to work by 8:00AM. More

5th Rover!!! Love the customer service. Alec, Natalie.Dario and Dmitri are absolutely amazing. This is the 5th car that we have purchased and I will never go anywh Love the customer service. Alec, Natalie.Dario and Dmitri are absolutely amazing. This is the 5th car that we have purchased and I will never go anywhere else!!! More

LR4 Warranty Work Did not address original problem until vehicle picked up 5 weeks later. Other warranty issues detected and fixed. Interior came back filthy. Damage Did not address original problem until vehicle picked up 5 weeks later. Other warranty issues detected and fixed. Interior came back filthy. Damage to vehicle. Did extend loaner car. More

Treat customers like customers please Your service center rep made me feel like I was a huge inconvenience to her day. My car needed a relatively simple.fix, but was only 1 week old and br Your service center rep made me feel like I was a huge inconvenience to her day. My car needed a relatively simple.fix, but was only 1 week old and bringing it back so soon was more than annoying as the issue should have been resolved before purchase was completed. What should have been a quick job lasted into a second day, the rep took my phone number down in correctly and said she couldn't reach me all day. Even the next day I had to follow up myself. There was no proactive communication at all. When I went to pick my car up the next day I didn't even see the rep. Very poor considering this was a brand new car, the experience did not make me feel like a valued customer. More

Very accomodating, happy customer Jaguar / Land Rover was very accommodating to me, i appreciate them supporting my used jaguar even though i bought it from Mercedes Benz in Seattle. T Jaguar / Land Rover was very accommodating to me, i appreciate them supporting my used jaguar even though i bought it from Mercedes Benz in Seattle. They transferred the remaining elite service package and in control app subscription from the previous owner. they were very helpful, hoping next time i buy a used car i can do it from here. They always checked on me while i was waiting and everything seems to be done very well. More

Excellent experience purchasing pre-owned vehicle We recently purchased a pre-owned vehicle for our daughter. We had OUTSTANDING, friendly, professional help from Robb. He was extremely thorough and r We recently purchased a pre-owned vehicle for our daughter. We had OUTSTANDING, friendly, professional help from Robb. He was extremely thorough and reviewing all of the features in the car (especially safety features). He had the car detailed for us, and signing all of the paperwork took a maximum of 10-15 minutes. Very efficient system and good communication between staff members. We enthusiastically recommend Robb and wouldn’t hesitate to purchase from him again. He (and the dealership) exemplify professionalism. More

Another happy customer I dropped into the Bellevue Service site on Friday to inquire about a dash-board warning light. My need for prompt service was "urgent" since I have t I dropped into the Bellevue Service site on Friday to inquire about a dash-board warning light. My need for prompt service was "urgent" since I have to drive to Bend OR on Tuesday (tomorrow) for a funeral. Alina Mars acknowledged my need for prompt attention and proceeded to expedite the required service. The ordered part arrived this morning and the installation and related service was promptly completed.. Kudos to Alina. I am a happy customer. More

Eric is just fantastic! He is a great combination of knowledge and professionalism. Just a great addition to the the Jag service team. My interaction with Jag service was He is a great combination of knowledge and professionalism. Just a great addition to the the Jag service team. My interaction with Jag service was definitely a big reason I purchased my 2nd Jaguar. Cheers Richard More

Great work by Alina. Everything correct and ON TIME. New Rear Tires with mount, balance, and 4 wheel alignment. Oil Service. Free Multipoint Inspection. Service Writer/Manager Alina was great as usual. New Rear Tires with mount, balance, and 4 wheel alignment. Oil Service. Free Multipoint Inspection. Service Writer/Manager Alina was great as usual. Tires ordered, everything done right and on time. Dealer honored the slightly expired 15% discount coupon I'd received in the mail--Win/win. Although I didn't partake this time, waiting room has very good coffee, cookies, ice tea, candy. Dealer paid for my Uber ride home/back while work was performed. Work with Alina if you have a choice. More

Thoroough and Fast Eric provided me with a helpful overview of what service would be done that day and also answered a few questions I had about the car. He thought th Eric provided me with a helpful overview of what service would be done that day and also answered a few questions I had about the car. He thought the work would take until the end of the day, so a shuttle was ordered to take me home. Fortunately it was the week of the Masters golf tournament, so I was looking forward to a few hours watching that classic tournament. Surprisingly, I had a call after about three hours that my car was done, so after an efficient Uber ride back to the dealership, I picked up my car. The "checkout" was very quick and efficient, and soon thereafter, I was on my way home. And back to the golf tournament. A very professional dealer service department! More