Jaguar Land Rover Bellevue

same issues for entertainment sys failure i still don't know why i need to update software system often. Same old same old problems and I just feel awful to take our car this often to my servi i still don't know why i need to update software system often. Same old same old problems and I just feel awful to take our car this often to my service advisor.( she is great). I am sure she doesn't want to see my car at a lot every month for repair... My friends are looking for a new car to purchase and kept asking me about Range Rover.. Don't know what to say... I enjoy driving my car but the issues i had to deal with is unexpected. Some of our friends who own RR told me to go to Lynnwood dealer.. More

Quite simply the best and most friendly service experience. Rahim, and his team are truly exceptional! From the moment I pulled my vehicle in, to the moment I left, they provided me an experience that was perfe Rahim, and his team are truly exceptional! From the moment I pulled my vehicle in, to the moment I left, they provided me an experience that was perfectly professional. The level of service received was supported by a top a notch facility, which you'd expect from a luxury line. Quite simply put, working with the Land Rover of Bellevue service team gave me with service that exceeded my expectations. Rahim, orchestrated a pitch perfect experience. More

Alina Mars was fantastic This was my first time ever coming here and I must say this was a very enjoyable experience. Alina made it very easy to get this process done and I am This was my first time ever coming here and I must say this was a very enjoyable experience. Alina made it very easy to get this process done and I am definitely coming back here I told her about my plans to eventually buy a brand new Range Rover sometime this year and she took that into consideration when she was making the adjustments for me. I wish a loaner was available it might have influenced my decision a little more. More

No clue how to service their customers Over my 3 years of history having to use this service center, I have had very few positive experiences. There is a lot of miscommunication between th Over my 3 years of history having to use this service center, I have had very few positive experiences. There is a lot of miscommunication between the folks providing the services and the representatives working with the customers. Jaguar/Land Rover is light years behind servicing a high-end customer. My last visit I had to come in 3 times before my car was actually ready when they said, and even though I called 30 minutes ahead to be sure it has been washed and vacuumed (and I was promised it was done) it wasn't and I had to take it to Brown Bear myself otherwise I was asked to wait another 30 minutes. Don't they realize how important our time is? A little bit of proactive initiative goes a LONG way and makes customer feel appreciated and valued. Maybe one day they will be able to figure it out... unfortunately for me, because of the poor service at their service center I will never buy another jaguar or land rover vehicle. More

Service visit Range Rover Sport was purchased from your dealership in Mid April. Roof cross bars were ordered at time of purchase and the car was brought in for in Range Rover Sport was purchased from your dealership in Mid April. Roof cross bars were ordered at time of purchase and the car was brought in for installation. In the meantime, I discovered that the air conditioning was not working and that issue needed to be addressed as well. So following are my comments: It turns out that the air conditioning was not working because the system had not been charged. I find this oversight to be hard to comprehend. Along the same lines, the vehicles tire pressures had clearly not been checked when it was delivered to me as the pressure in each tire was a touch under 60 pounds. These two items lead me to believe that there is not much attention to detail at your establishment, which is unfortunate for a luxury car dealership. When I arrived at the service department, there was no place to park my car and there was a car blocking the service entrance. Employees were standing around talking and they could clearly see my predicament, but no one made any attempt to move the car ahead of me into the service area so that I could put my car in a safe area. This is not the type of attention that I expect from a Land Rover service department. Alina was my service advisor and I have no issues with her. She was prompt and efficient and she followed up with me when she said she would. But other than her, I would say that none of your other employees went out of their way to make me feel like a valued customer. More

They make it SO easy! I am in and out quickly and efficiently. The staff is helpful and friendly. The experience makes it worth the drive as I must commute about 20 miles t I am in and out quickly and efficiently. The staff is helpful and friendly. The experience makes it worth the drive as I must commute about 20 miles to have my car serviced there and I will not consider going elsewhere. More

Great customer service! My experience with Robin (service agent) was great! She was very easy to work with and everything was covered under warranty and she went above and b My experience with Robin (service agent) was great! She was very easy to work with and everything was covered under warranty and she went above and beyond to take care of me with a loaner car for several days and and never rushed the process at all. I was not expecting such great service but she and the team delivered! More

Excellent sales staff and experience Our sales experience was just plain excellent! Randy is super easy to work with and really no pressure to haggle or negotiate. Our experience was top Our sales experience was just plain excellent! Randy is super easy to work with and really no pressure to haggle or negotiate. Our experience was top notch and will be back! More

Service dept Alina my service mgr was great. She went out of her way to make sure that I was taken care of after a terrible experience with the sales dept. Alina my service mgr was great. She went out of her way to make sure that I was taken care of after a terrible experience with the sales dept. More

Good Response Sheneta Dailey is a great Service Advisor. She understands what is going on with the car and is accommodating with my schedule. Thanks Shenata for ta Sheneta Dailey is a great Service Advisor. She understands what is going on with the car and is accommodating with my schedule. Thanks Shenata for taking care of me. More