Jaguar Land Rover Bellevue

Replace tail light & car wash It was wonderful & easy. Mostly because of Alina, the woman who helped me at the service department. She ordered the tail light in for me in a timely It was wonderful & easy. Mostly because of Alina, the woman who helped me at the service department. She ordered the tail light in for me in a timely manner, then once it was in stock, she let me know & scheduled me when it was most convenient for me. Plus, she was aware of the fact that I had a 5 year old little girl & how it’s hard to wait around w/a child. Plus knew that a previous appt, if not every time I’ve been into Range Rover, including purchasing my first & second car, the amount of time & the hoops I had to go through each time was horrendous & ridiculous. So, Alina got me in & out in literally 30 min. I have NEVER experienced anything like it at Range Rover. She was so prompt & also so incredibly kind to both me & my daughter. She is absolutely AMAZING! And, is aware of the customers time & doesn’t take advantage of the customer once they walk through the door by eating up their day. Instead she got us in & out & showed such a great amount of respect for my time. She should be everywhere! Thank you Alina! More

It was fantastic! This service department staff are great to work with. They are friendly and knowledgeable. The Service department wanted to make sure that I was w This service department staff are great to work with. They are friendly and knowledgeable. The Service department wanted to make sure that I was well taken care of. They made sure all my questions were answered before I left from the service appointment. More

Bad service and no customer service at all They say the do the car wash and vacuum a yes they Do it but only for name. Please do it proper if you are charging someone for 820dollars just for a They say the do the car wash and vacuum a yes they Do it but only for name. Please do it proper if you are charging someone for 820dollars just for an oil change. More

They don’t care They don’t listen to what the issues are. If you live out of town and have to take days off to go in for service it is an issue about the miles out o They don’t listen to what the issues are. If you live out of town and have to take days off to go in for service it is an issue about the miles out on the loaner. They have a problem with animals in loaner when they are service dogs. Car was picked up from service with issue not resolved. Missed 2 days work and have to reschedule. More

Efficient and complete I was getting my new Jag fitted with the final bits I bought. Installation wasn't simple but everything went as anticipated. In addition, I asked them I was getting my new Jag fitted with the final bits I bought. Installation wasn't simple but everything went as anticipated. In addition, I asked them to check something I wasn't sure about and they did it and still got me out on time. More

Good experience I live in CA and worked with dealer virtually to see the car and work out a deal before flying out and picking up the vehicle. Marcos stepped in and d I live in CA and worked with dealer virtually to see the car and work out a deal before flying out and picking up the vehicle. Marcos stepped in and did a great job taking care of all my requests and continues to help me out with the registration process. Its a good group at JLR Bellevue, and I highly recommend them. More

My best car buying experience, twice now! I used to hate the actual car buying experience. Twice I have purchased my car here and the staff makes it so easy and efficient! Because of my caree I used to hate the actual car buying experience. Twice I have purchased my car here and the staff makes it so easy and efficient! Because of my career in real estate, my car is like a 2nd home to me and I appreciate their knowledge & professionalism in helping me choose. I'm not considering anywhere else to buy my future cars... More

Positive Experience agian. The work was done as planned, the support (Shaneta) was exceptional and overall a very positive customer experience. I appreciate the way Shaneta work The work was done as planned, the support (Shaneta) was exceptional and overall a very positive customer experience. I appreciate the way Shaneta works with me to have clear expectations and is always friendly and professional! More

Got it done, just unorganized I got there at 8:30a and there was no one there. The service entry door was closed so I waited until someone showed up. They didn’t have any of the pa I got there at 8:30a and there was no one there. The service entry door was closed so I waited until someone showed up. They didn’t have any of the paperwork prepared. Looked like there was a breakdown in their process. My appointment was for standard yearly maintenance. I had reserved a loaner but that was not ready but there was one available. All in all, what I thought would be a 10 min drop off (or less) turned into at least 45 mins. More

PR Review My experience was top notch! From my test drive to the paperwork, I felt like the team was on my side. Never any pressure! The team offered me a fa My experience was top notch! From my test drive to the paperwork, I felt like the team was on my side. Never any pressure! The team offered me a fair price for my trade in - I didn’t need to ask. Overall, I would recommend the dealership to anyone looking for a quality experience and vehicle! More