Jaguar Land Rover Bellevue

Never received a call back I purchased a used vehicle from another dealership and found out that it was originally purchased and serviced at Land Rover of Bellevue. I was inter I purchased a used vehicle from another dealership and found out that it was originally purchased and serviced at Land Rover of Bellevue. I was interested in an extended warranty so I called the dealership. After 2 days I hadn't received a call back. I called again - no call back. I called 4 TIMES and never received a call back. I will say that when I called the service department I did get a call back quickly. The service was done in a timely manner. More

Review of Service on July 29, 2019 The service for problem with the horn and routine maintenance was accomplished in a timely manner. Robin Meyer, Service Manager, assisted me with ge The service for problem with the horn and routine maintenance was accomplished in a timely manner. Robin Meyer, Service Manager, assisted me with getting my car serviced. She explained the findings, corrections and if there is a need for follow-up. More

They always do a great job! The service is department always does a great job for me. I have 2 Land Rovers currently and had a Land Rover and a Jaguar XKR previously. I was alwa The service is department always does a great job for me. I have 2 Land Rovers currently and had a Land Rover and a Jaguar XKR previously. I was always happy with the service. And Alina does a fantastic job making sure all is well, calling late after work to catch up and verify how things are going. Thumbs up! More

Great experience Very friendly and competent staff made it easy to drop off my car, pick up a loaner and get to work on time. Car was returned cleaner than when i drop Very friendly and competent staff made it easy to drop off my car, pick up a loaner and get to work on time. Car was returned cleaner than when i dropped it off! More

Fabulous service as always We have been servicing our Range Rovers with Jaguar Land Rover Bellevue for almost a decade. As any RR owner knows, they require excellent maintenanc We have been servicing our Range Rovers with Jaguar Land Rover Bellevue for almost a decade. As any RR owner knows, they require excellent maintenance to get the most out of them and we have never been disappointed. Robin has been our service advisor for the past 6+ years and recently she's been partnering with Alina. Both are excellent and I highly recommend them. More

Unfriendly. Indifferent. I had to call multiple times to even setup an appointment. The interaction at the "human" level was missing. I asked about a loaner, the reply was I had to call multiple times to even setup an appointment. The interaction at the "human" level was missing. I asked about a loaner, the reply was unapologetically dismissive. I asked about a coupon, the reply was blunt: "if you have a coupon with you, I need to see it now." Yet, the advisor called later and said there is a $1900 break replacement to be done and they conveniently "have a 15% coupon lying around." I didn't enjoy the experience at all. I am looking elsewhere for my services to be done moving forward. More

Time consuming First of all brand new car with too many issues and they can’t figure it out and they always make it sound like I am making up stories, only couple of First of all brand new car with too many issues and they can’t figure it out and they always make it sound like I am making up stories, only couple of service advisors are nice and knowledgeable. Last issue was I went to drop of my car and get loaner they mentioned over a year ago I returned a loaner with body damage and did not take care of it now they can not do loaner for me and for insurance purposes I have do through rental company.. she end up giving me loaner, but the issue for me is why haven’t you tell me then, why do you give me loaner at least last 10 times I brought my car for service and no one mentioned anything. One time they said we are out of loaner we put you in rental and I accepted, but no one ever mentioned this. The process of dropping the car off is about one hour not to mention I do have an appointment for it from month ago. One time I got stuck at work and got to LR 20 minutes lates they did not accept it I had to cancel and reschedule. To me non of that is acceptable. More

service department sheneta did a great job of keeping me updated about my car while it was being serviced which was extremely helpful being that we live a couple hours a sheneta did a great job of keeping me updated about my car while it was being serviced which was extremely helpful being that we live a couple hours away from the dealership. More

Alina is AMAZING Alina went above and beyond to help fix my wife's car. There was some issues figuring out if it was under warranty or not, but she helped cut through Alina went above and beyond to help fix my wife's car. There was some issues figuring out if it was under warranty or not, but she helped cut through the mess and make the entire experience fantastic. Total A+ More

Had the best sales guy which made the car buying so easy It was a painless process. Great vehicles, great sales guy, and easy process. I would recommend David to anyone. Natalie really made the financing eas It was a painless process. Great vehicles, great sales guy, and easy process. I would recommend David to anyone. Natalie really made the financing easy as well. Both we’re very knowledgeable and didn’t give the vibe of wanting to take advantage of you. More