Jaguar Land Rover Bellevue

The rim repair went as promised, completion was on time, communication on the process and timing met expectations. communication on the process and timing met expectations. More

Excellent professional customer service! !! Mirel Breko helped me making the whole process a pleasant experience and would go back for another vehicle someday soon. !! Mirel Breko helped me making the whole process a pleasant experience and would go back for another vehicle someday soon. More

Had a great experience with Chris throughout the process. We ordered our dream vehicle and have loved it. We ordered our dream vehicle and have loved it. More

Sergey and the whole team were friendly and helpful. Thanks for making the purchase pleasurable! Thanks for making the purchase pleasurable! More

Tyler was great every step of the way and always kept be abreast of all things. abreast of all things. More

Stori communicated well throughout the service day and they did a great job with 5 tire rotation + 2 year servicing. Car seems to be in great shape. they did a great job with 5 tire rotation + 2 year servicing. Car seems to be in great shape. More

On 5/19 Sergey was pleasant and professional. He answered my questions and provided a test drive for the 2020 Lexus RX 420h. Negotiations followed with prices agreed upon for my purchase of t He answered my questions and provided a test drive for the 2020 Lexus RX 420h. Negotiations followed with prices agreed upon for my purchase of the Lexus and my trade in of my 2023 Nissan Pathfinder SL. Some "WE OWE" items negotiated were for LOF, 4 tires, wheel repairs, and alignment. I was given a loaner car while plan was for dealership to complete all the WE OWE items so I could pick the Lexus up on 5/24. After leaving the dealership on 5/19, I heard nothing from anyone about progress until I called back after 5 pm on 5/23. Sergey thanked me for reminding him that he needed to follow up and then get back to me with an update. Long story short, the car was not ready. The wheel repairs were not completed or even started. On 5/24, the car was to make it into the shop in the AM for wheel repairs with an update to follow around NOON. After 5 pm today, Sergey said the repair guy needed some special paint to work with the rims and it should be ready sometime on 5/25. It should not take six days (and counting) to get the work completed that was agreed upon. After the sale, I feel like the focus was lost to complete the transaction in a timely and professional manner. No updates (until I initiated communications 4 days later) no sense of urgency or even a clue as to what to do with the wheel repairs. Then I also placed a call into Taylor, the Finance Manager, to ask for more info on a Vehicle Service Contract, but there has been no response. More

Sergey and the whole team were friendly and helpful. Overall the whole purchase process went very smoothly. So happy to be driving a Land Rover again! Overall the whole purchase process went very smoothly. So happy to be driving a Land Rover again! More

Great sevice. Very happy with Robin Meyer my service advisor. The service department was also very pleasant and clean. The car was serviced in timely manner and Very happy with Robin Meyer my service advisor. The service department was also very pleasant and clean. The car was serviced in timely manner and was clean when I picked up the vehicle. I will tell all of my friend how great a dealership it is. More

Robin was fantastic. She was professional, empathetic, and helped us get our Range Rover in without an appointment (as a standby). We were quoted up to a three week tur She was professional, empathetic, and helped us get our Range Rover in without an appointment (as a standby). We were quoted up to a three week turn around, but Robin got us in within a week. thank you! More