Jaguar Land Rover Bellevue

Expectations not met I booked my car in primarily for a software update and to have two smaller other things looked at. This was meant to be completed in a day. Instead, i I booked my car in primarily for a software update and to have two smaller other things looked at. This was meant to be completed in a day. Instead, it bled into not being ready until the Saturday late in the afternoon (car dropped off on thu morn). Although I'd indicated on Thur that it wasn't urgent to have the car back same day I was not impressed with both the lateness or the changing schedule. By the time I went to the dealer there was no-one around to bring the car to the front/take the plastic protection stuff out and I had to go and locate it using GPS in the parking area. This is an unimpressive experience for a very expensive car. I have just moved to the area: my lease ends soon and so potentially I will replace the car. On this experience my perception of JLR generally, and this dealer specifically have worsened. If it wasn't for the outstanding quality of the vehicle, very unlikely I'd consider becoming a repeat customer. Would not recommend. More

Yearly Service - Excellent as always They were courteous, convenient. They took care of everything with the utmost professionalism. They were in continual contact and my car looked and They were courteous, convenient. They took care of everything with the utmost professionalism. They were in continual contact and my car looked and performed great after the service. More

Great experience at Jaguar Land Rover Bellevue when getting my car looked at. Robin was very professional and happy to help out with scheduling the appointment and making sure things were taken care of getting my car looked at. Robin was very professional and happy to help out with scheduling the appointment and making sure things were taken care of. Yusef was great with getting a loaner. They took care of the problem with my car. More

excellent customer service Sally is super helpful and she went above and beyond her customer service to get car done sooner than expected. thank you so much for a wonderful expe Sally is super helpful and she went above and beyond her customer service to get car done sooner than expected. thank you so much for a wonderful experience at this dealership More

Annual Service The work was completed in a timely fashion as requested and the communication through the process was excellent. Robin has been the point o servicing The work was completed in a timely fashion as requested and the communication through the process was excellent. Robin has been the point o servicing my RR sport for a number of years and does and excellent job. More

Always feel appreciated Thank you Robin the superstar service representative who always makes you feel welcomed and appreciated. I I appreciate her clear and timely communic Thank you Robin the superstar service representative who always makes you feel welcomed and appreciated. I I appreciate her clear and timely communication regarding updates on the progress of my car. I asked my husband to go pick up the car for me when it was ready. He came home talking about how wonderful Robin is and of course I agreed. More

3 hour oil change I scheduled an appointment for an oil change at 10am on a Saturday around 2 weeks ahead of time. I arrived early and dropped my vehicle off. After 2 h I scheduled an appointment for an oil change at 10am on a Saturday around 2 weeks ahead of time. I arrived early and dropped my vehicle off. After 2 hours and 15 minutes I texted to ask if it was typical for oil changes to take this long. They replied “ Typically yes, we do not do any sort of express service, or waiting appointments. You vehicle is finished now I am working on the paperwork, however since I am the only advisor today and only have a few technicians, things do take some time.” I didn’t ask for express service or priority. I did have a 10am appointment, though.... despite what he said I couldn’t get my car until after 1pm. I do not recommend them for oil changes. They use being understaffed as an excuse for slow service, so I would recommend the dealer adjust their scheduling and staffing - I’ve seen your rates - I know you can afford to have more than one guy doing the paperwork on a full Saturday’s schedule. More

RR Sport This is my second purchase with Land Rover Bellevue, and the experience was phenomenal! Zoran and Randy are top notch. I highly recommend this team! This is my second purchase with Land Rover Bellevue, and the experience was phenomenal! Zoran and Randy are top notch. I highly recommend this team! More

We’ll informed Shane really Kept Me informed on progress and status of my vehicle service and updates. I really enjoy the ability to communicate on updates via text Shane really Kept Me informed on progress and status of my vehicle service and updates. I really enjoy the ability to communicate on updates via text messages. Vehicle was ready on time and cleaned. Thanks for the great work. More

Great dealer Great experience professional friendly. They helped me in a timely manner and i was able to get the vehicle i was looking for i would definitely go Great experience professional friendly. They helped me in a timely manner and i was able to get the vehicle i was looking for i would definitely go back More