Jaguar Land Rover Bellevue

We appreciated the straightforward approach to buying a car. Knowledgeable about the product and never pushy. Buying an expensive car that you test drive for 15 minutes hardly seems fair. It would have b car. Knowledgeable about the product and never pushy. Buying an expensive car that you test drive for 15 minutes hardly seems fair. It would have be nice to have more time to experience the feel, comfort and functionality of the car before purchase. More

I brought the car in for an infotainment issue, which got fixed, but the dealership damaged the back side of the car by running it into something. The fessed up for the damage, but the dent repair and paint fixed, but the dealership damaged the back side of the car by running it into something. The fessed up for the damage, but the dent repair and paint job were beyond poor. It's been worked on twice so far and still not to our satisfaction as the damage is still noticeable. A new metal side has been ordered and will be installed. Hopefully this will fix the issue and the paint will match. Through all of this where we've had to drop the car off multiple times and not know the exact status of when we will have it back, we have not received anything to make up for the dealership damaging our car other than to try and get it back to its perfect condition. I would have expected some deals or free service, etc. If the new metal side doesn't make the car perfect looking then I am not sure what they will be able to do next to make us whole as the dealership caused our brand new car of just a few months to depreciate faster than normal. More

The Service Department is professional and attentive. Alina is always a wealth of knowledge on my car. Also, thanks to Nam for the help on Jaguar Remote questions. Alina is always a wealth of knowledge on my car. Also, thanks to Nam for the help on Jaguar Remote questions. More

Very honest, attentive and reasonable to work with. I have purchased several cars from them and have never had a bad experience. They have always done what they said they would do also. have purchased several cars from them and have never had a bad experience. They have always done what they said they would do also. More

Lack of customer service Not sure if its just us, but this is the second time that we picked up car saying it was ready for pickup and they never bothered to clean the car. Not sure if its just us, but this is the second time that we picked up car saying it was ready for pickup and they never bothered to clean the car. More

No-they said my settings would still be there and none of them are. I don’t know how to hook my phone up, all my radio stations are gone. Very frustrating. My clock was even off but we figured that out them are. I don’t know how to hook my phone up, all my radio stations are gone. Very frustrating. My clock was even off but we figured that out More

Honestly, the BEST service I’ve ever received in the car industry. I’ve purchased cars from Audi, Cadillac, Mercedes and BMW- none of which compare. They listened to what I was looking for and didn’t try an industry. I’ve purchased cars from Audi, Cadillac, Mercedes and BMW- none of which compare. They listened to what I was looking for and didn’t try and “sell” me on anything but what I needed. My family and I are grateful to have come here. Buying a car isn’t typically the easiest, but this process was flawless from start to finish. Thank you all! You know we will see you again in 3 years for an upgrade :) More

Robin handled my SUV services with utmost professionalism and communicated with me through the stages. My wheel needed repairing, appreciate the oversight handled my SUV services with utmost professionalism and communicated with me through the stages. My wheel needed repairing, appreciate the oversight in handling fixing my wheel. Thanks More

Going above and beyond for their customers!! My car had 2 tires replaced because of a pothole. When I went to pick it up on a Saturday morning, Alina was just passing by, as it wasn't her work d My car had 2 tires replaced because of a pothole. When I went to pick it up on a Saturday morning, Alina was just passing by, as it wasn't her work day. She greeted me, looked at the invoice and said " I think you have a warrant for your wheels". She took the invoice to her desk, and came back 10 minutes later saying "you don't have to pay for the tires, it was covered by your warranty, and I took care of it". I am amazed by her commitment to help her customers. More

Headlight and battery replaced. Dropped in to dealership to see if headlight could be replaced. Shane offered to work it in to the schedule and provide me with an Uber ride home. U Dropped in to dealership to see if headlight could be replaced. Shane offered to work it in to the schedule and provide me with an Uber ride home. Upon checking out the vehicle it was determined that battery was extremely low and should also be replaced. Work completed as promised. Shane was very helpful! More