Jaguar Land Rover Bellevue

Not like Lexus Had a Lexus prior to my Land Rover. Love the car, hate the service department. I was spoiled by Lexus. You can call one day and get in the same day Had a Lexus prior to my Land Rover. Love the car, hate the service department. I was spoiled by Lexus. You can call one day and get in the same day for an oil change or other services. At LandRover, you call in and are lucky to get in the same week or 10 days! No diagnostics on Fridays and no service on weekends. For the price of these vehicles, it is just plain bad service. Even to get technical support is a joke. So, maybe it is really 2 stars not 3! FYI- Buying the car was easy-- simple... which made it seem that the service would be good overall... fool me once, shame on you, fool me twice, shame on me! Although I really enjoy my Discovery Land Rover-- I do not believe I would buy another just because I want better service department. More

In these days of having to do more virtual shopping due to COVID-19, it has been nice working with Michael via email. The presentation of the vehicle I am interested in online has been very good and I look to COVID-19, it has been nice working with Michael via email. The presentation of the vehicle I am interested in online has been very good and I look forward to trying to complete the transaction with Michael. More

Really enjoyed the experience. Michael and Rachel were both very helpful.very happy with my new vehicle and the great service I received. Thank you both very helpful.very happy with my new vehicle and the great service I received. Thank you More

Great people and good work Always do a great job working on our cars. The cars are always ready in time. Safe, clean and friendly facilities. If you need work done, go here. Always do a great job working on our cars. The cars are always ready in time. Safe, clean and friendly facilities. If you need work done, go here. More

Good experience buying my vehicle at this dealership except for a snafu in the business office on day of purchase that left me waiting for quite a while to complete f buying my vehicle at this dealership except for a snafu in the business office on day of purchase that left me waiting for quite a while to complete final paperwork. More

Excellent Service Alina was very professional and gave me outstanding customer service. I appreciate the thoroughness of the work completed and the high-level of commu Alina was very professional and gave me outstanding customer service. I appreciate the thoroughness of the work completed and the high-level of communication both in booking the service and the updates during service. More

Way to go! Thanks for making my buying experience easy and pleasurable. I didn't feel pressured or have a salesman follow me around bothering me. I went it and t Thanks for making my buying experience easy and pleasurable. I didn't feel pressured or have a salesman follow me around bothering me. I went it and test drove a few cars and was able to go out by myself and take my time trying to decide what vehicle I liked. When I got back from one test drive David even asked me if I took enough time on the drive since i wasn't gone very long. I had to run to a meeting and didn't get pressure to stay and work a deal. I didn't get follow up calls asking if I was coming back or not. I sent David a few questions I had and he got back to right away with what I asked for and then left me alone. When I made my decision and came back to purchase the vehicle I decided on they made the process very quick and easy. Natalie got me in and out of financing fast and without trying to pressure me into buying extras that I didn't want or need. More

room for improvement When I called about my problem, I described the situation to the person making the appointment. She recommended that I also talk to a technician, whi When I called about my problem, I described the situation to the person making the appointment. She recommended that I also talk to a technician, which I did. He recommended that I bring the car in. So we scheduled the appointment. I had no idea that the person making the appointment, didn't put a single note in the file about the problem. When I brought my car in, I didn't take the time to describe the issue again, because I felt that I had sufficiently done that, when I made the appointment. I asked for a few additional items - general service, new wipers. When I came to pick up the car and review what was done, to my surprise, they had not worked on the initial problem. I had to leave the car another day. anyway, this was a good lesson learned for me, but I also think this is an opportunity for Rover to improve their customer service. It is frustrating for the customer to take the time to explain a problem, just to have to explain it again. Alina (spelling?) did a great job to make things right. I really appreciated her great customer service. More

David was very professional and knowledgeable about the vehicles. He was very gracious and made the purchase experience a pleasant one. Natalie was also a pleasure to work with completing the purchase. vehicles. He was very gracious and made the purchase experience a pleasant one. Natalie was also a pleasure to work with completing the purchase. More

Great job as always by Jaguar Bellevue . Thank you for taking great care of my F-pace. We will see you next time. Have a great Memorial Day weekend. . Thank you for taking great care of my F-pace. We will see you next time. Have a great Memorial Day weekend. More