Jaguar Land Rover Asheville

Singularly the worst customer service experience of my life! They had my vehicle for four months and still problems! Beautiful car but a nightmare. They returned it with a windshield improperly sealed whe life! They had my vehicle for four months and still problems! Beautiful car but a nightmare. They returned it with a windshield improperly sealed when they removed it to replace the harness and refuse to repair it. The day after pickup the dash was lit up like a Christmas Tree. The vehicle was promised for pickup multiple times all of which dates missed without even a phone call. GM promised reimbursement for relocation interruption, then revoked. GM stated problems with the vehicle to justify a low ball re-purchase price ($10K under book value) disproved by service records; an attempt to take advantage of my travel predicament. A 2016 vehicle with 30K miles should not completely fail, however this one did. I was even accused by the owner of having abused the vehicle as "these cars don't just fail". I was directed back and forth between the dealership, Land Rover Customer Service and the manufacturer, none of whom offered any assistance. I was even told to return the loaner car and go rent a car which they would reimburse after the fact (maybe). Don't believe the commercials showing Land Rovers traversing mountains and frozen tundra. You'll be lucky if these cars get you to the grocery store. This dealer is happy to sell you a pricey car but you'll be hard pressed to get service for it. Parts coming from the UK can take months and they do not care if you have a loaner car or not. Zero pride or ownership of their own brand. I wish someone had warned me, now you've been warned. More

Working with Tyler was an excellent experience. He was fun, funny, and incredibly professional! He was very approachable from the beginning and made us feel very comfortable. Like we were the only ones in fun, funny, and incredibly professional! He was very approachable from the beginning and made us feel very comfortable. Like we were the only ones in the room! That’s the kind of integrity that I love seeing in a wonderful salesperson. Thank you, Tyler! More

I took a car to Jaguar Asheville for warranty work - and I didnt' purchase the vehicle from Asheville. The sales manager Pam went over and beyond helping me get my car taken care of - and I didn't have to p I didnt' purchase the vehicle from Asheville. The sales manager Pam went over and beyond helping me get my car taken care of - and I didn't have to pay a dime! I have NEVER been to a dealer more willing to help the customer and not make as much profit as they can. The SERVICE DEPARTMENT at this dealership is SUPERB.... EXCELLENT. I highly recommend taking your car to this dealership for service work. 100% More

I had the pleasure of working with Jack Cummins after failing to find a suitable car to purchase in Atlanta. He was professional and knowledgeable while also flexible in working with me from out of state failing to find a suitable car to purchase in Atlanta. He was professional and knowledgeable while also flexible in working with me from out of state. I was able to purchase the exact car I wanted at a fair price and handle everything (paperwork, financing, trade-in, etc) prior to driving to Asheville. I would highly recommend this dealership and Jack. More

The staff was excellent. We really appreciated the consultative sales approach and transparency. Their commitment to exceptional service after the sale is outstanding. We are looking forward to being consultative sales approach and transparency. Their commitment to exceptional service after the sale is outstanding. We are looking forward to being a part of the Land Rover family. More

Jay was great. Not pushy at all. He was accommodating, straight forward, and fair. The whole team was friendly as well and patient (we brought our children). straight forward, and fair. The whole team was friendly as well and patient (we brought our children). More