Jaguar Land Rover Annapolis

Service is good. Told me the car had some issues and reduced the price. Not sure what the issue exactly but at least they tell you. Took the deal and hope for the bes Told me the car had some issues and reduced the price. Not sure what the issue exactly but at least they tell you. Took the deal and hope for the best. More

Very accommodating and tremendous professionalism. Great progress reports, friendly, and met all time and cost estimates. Great progress reports, friendly, and met all time and cost estimates. More

Skip was terrific. Was very thorough and did not make any assumptions and showed us all the potential options including looking at vehicles that were being shipped. Was very thorough and did not make any assumptions and showed us all the potential options including looking at vehicles that were being shipped. More

Awesome Service Department - Jonathan was great and I appreciate how quickly they got the work completed appreciate how quickly they got the work completed More

They have great customer service and very efficient in getting your vehicle back to you! getting your vehicle back to you! More

Ready for me when I arrived. Service was quick and well done. Handled regular maintenance and part replacement quicker than expected. Service was quick and well done. Handled regular maintenance and part replacement quicker than expected. More

The staff was super attentive and friendly! I told the gentleman who handled my service appointment that I had somewhere to be at 2:30 and he assured me he would have it done by 1:00. As I was I told the gentleman who handled my service appointment that I had somewhere to be at 2:30 and he assured me he would have it done by 1:00. As I was waiting for my vehicle to be finished, I had a schoolwork assignment to do. I was able to use their free wifi and the receptionist asked me would I like to use a private office to do my assignment. This was such a nice gesture! However, I respectfully declined because I wanted to make sure they could reach me incase they needed to update me about my vehicle. The office ordered mission bbq for lunch and they offered me some! This was another thoughtful gesture! However, I declined because I was meeting my fiancé for brunch at 2:30. By the time I completed my assignment the gentleman told me my car was being washed and was almost ready. My car was completed at 1:00 on the dot and I was able to make it to my 2:30 brunch date on time! This was amazing service and hospitality they showed me and I would highly recommend servicing your car at Jaguar/Land Rover of Annapolis. More

From the receptionist to my he parts gentlemen to the Service rep JR everyone was very helpful and pleasant Service rep JR everyone was very helpful and pleasant More

The service was fast and it was easy to schedule an appointment online. The hours were very convenient. Comfortable lounge with coffee. appointment online. The hours were very convenient. Comfortable lounge with coffee. More

I brought my 1998 Jaguar sedan in for an errant dash light, and was told that I'd have a $195 diagnosis charge. A couple of days later, JR called and said that they couldn't diagnose the problem until light, and was told that I'd have a $195 diagnosis charge. A couple of days later, JR called and said that they couldn't diagnose the problem until they replaced a brake switch, that they couldn't get the switch from their usual sources and that they would try to find one online, and then told me they didn't work on old Jaguars, something that I wish I'd been told before I left the car with them. In a later call, JR suggested that I go online and buy the part myself, and have it shipped to the dealership. That was pretty much the last straw, and I told them to have the car ready and I'd pick it up. I did so, took it to an independent mechanic who got the brake switch in one day and fixed the problem.. It's hard to be angry with these folks - at least they zeroed out the bill and washed the car for me, but I did waste a lot of time with no result from them. More