Jaguar Land Rover Annapolis
Annapolis, MD
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I used to dread taking a car in for service. Not so with this Land Rover dealer. Everyone is so pleasant and respectful, the waiting area is lovely, and issues are taken care of as promptly as possible. E this Land Rover dealer. Everyone is so pleasant and respectful, the waiting area is lovely, and issues are taken care of as promptly as possible. Everyone I have encountered has been the consummate professional. The facility is immaculate -- even the service bays! The free off-road experience I recently attended was a blast and my family and I were treated to a wonderful lunch afterward. I have always been treated wonderfully at this dealership - they have made me a Land Rover customer for life! More
Great experience overall. I was well taken care of and the level of professionalism and knowledge was superb. Robert Carter and Larry Cash were very helpful in getting me into a beautiful XK. Couldn't be the level of professionalism and knowledge was superb. Robert Carter and Larry Cash were very helpful in getting me into a beautiful XK. Couldn't be happier! More
I LOVED OUR TRUCK BUYING EXPERINCE, Graeme was very helpful he took his time, explained all of our new range rover features, and we were sold on the safety feature the range rover displayed on the test helpful he took his time, explained all of our new range rover features, and we were sold on the safety feature the range rover displayed on the test track, we had a blast!!! I will tell everyone I know if you are looking for a new range rover go see Graeme and the good people at Annapolis Range Rover. Happy Range Rover Evoque Owners DeWayne and Tanzania Black More
My overall experience with Amy was excellent. her professional deameanor and knowledge of business is exceptionaal. I really enjoyed the fact that she made demonstrated integrity and the human side o professional deameanor and knowledge of business is exceptionaal. I really enjoyed the fact that she made demonstrated integrity and the human side of our encounter. I would certainly reccomend JLRA to prospective buyers. Thanks Amy, Rev. Bell More
Graeme met us on a previous visit to the JLRA dealership. We are not new to Land Rover ownership owning a Discovery II HSE. When we saw him again at the Range Rover Sport event we were greeted as old frien We are not new to Land Rover ownership owning a Discovery II HSE. When we saw him again at the Range Rover Sport event we were greeted as old friends. We took a test drive and Graeme was extremely knowledgeable about the product line. We began talking about the LR4 models and subsequently bought one the same night. He took us effortlessly through the process more as a guide than a salesman. There were no pressure tactics and we are extremely happy with our purchase He personally saw to a couple of minor problems in a professional and efficient manner. Our thanks to Graeme for making our experience a very pleasant one indeed. More
I had nothing less than an exceptional visit at this Annapolis location. Robert provided a very complete, yet concise description of each detail about the Range Rover, as well as historical facts and in Annapolis location. Robert provided a very complete, yet concise description of each detail about the Range Rover, as well as historical facts and interesting information that I did not previously know. The test drive was complete with an obstacle course to display the vehicle's breathtaking capabilities. The other employees were also very pleasant, including the Receptionist. There was not an underlying sense of dishonesty or greed, and there was no pressure or hassle. I would, without hesitation, recommend this location to anyone who is interested in Jaguar or Land Rover vehicles. -LC More
My first unscheduled service on my 2010 Jag XF. After my car was delivered we noticed the glove box would not open. Later I also noticed the interior lights were not working. I marked it down to a blown f car was delivered we noticed the glove box would not open. Later I also noticed the interior lights were not working. I marked it down to a blown fused and replaced it myself but it blew again with a large pop. I also noticed there was a squeak kind of noise coming from the engine when I first started the car unrelated to the first problem. I called the dealer late Friday and they got me scheduled for first thing Monday morning. I was in an out in less than 30 minutes with a loaner. By late afternoon they called that the car was fixed. They found an short in the interior wire rubbing against a screw that was fixed and replaced the engine belt. I returned to the dealer by 6pm the same day and got my car back. All was fixed under the warranty at no charge. I have never had such fast and customer oriented service out of a car dealership before. Kudos to all the Jag service people especially Ray Hatfield for being so quick attentive. I felt like that my satisfaction was truly important to him. I was in and out so quickly I didn't even have time to sit down before that have my paperwork taken care of and I was out of there. The only drawback was it was so fast I forgot I had wanted to order some touch-up paint for my car. An excuse to come back again. More
The dealership and especially salesman Graeme Reeves went above and beyond giving me 200% service to make me content with my purchase. All the staff was extremely courteous. I felt pampered. Graeme spared above and beyond giving me 200% service to make me content with my purchase. All the staff was extremely courteous. I felt pampered. Graeme spared nothing to make me satisfied with my purchase even to go so far as replace the tires, rotors and brakes just because he was not happy with their condition and this was on a certified used vehicle. They gave me a loaner to use while my was being prepared and then personally delivered my car to me so I wouldn't have to drive back to the dealership. This was just superb service beyond all my previous expectations. I am spoiled for life. I can only suppose that the service department will be as excellent as sales when it comes time for service work. More
Purchased a vehicle from Graeme who was a fantastic sales guide. His knowledge of the brand based on his experience as a Land Rover technician gave us an increased level of comfort. I would definitely reco guide. His knowledge of the brand based on his experience as a Land Rover technician gave us an increased level of comfort. I would definitely recommend Graeme as well as use him in the future. More
The BEST experience my wife and I have EVER had when buying a car. Amy Anderson is the most wonderful sales person ever. Super Recommend!! A great experience. buying a car. Amy Anderson is the most wonderful sales person ever. Super Recommend!! A great experience. More