Jaguar Land Rover Annapolis

Checked for recalls for my vehicle, also Provided info on past repair work and explained details of repair work, also gave suggestions and provided info for future repairs past repair work and explained details of repair work, also gave suggestions and provided info for future repairs More

Our service advisor, JR, went above and beyond to make sure we understood what our Jag needed and kept us up to date on repairs sure we understood what our Jag needed and kept us up to date on repairs More

Frank & Sol took great care of me with this purchase. Thanks again! This truck is almost exactly what I was looking for to to replace my 17 year old truck. Hope she lasts just as long! Thanks again! This truck is almost exactly what I was looking for to to replace my 17 year old truck. Hope she lasts just as long! More

Frank in Annapolis was super helpful in giving us information and support in finding our new vehicle! The facility was clean and careful with the process. information and support in finding our new vehicle! The facility was clean and careful with the process. More

Custom ordered my new Jaguar F Pace SVR. There was a slight delay on delivery due to covid. SVR looks great came in as ordered. Frank was my sales representative and was very easy to work with. slight delay on delivery due to covid. SVR looks great came in as ordered. Frank was my sales representative and was very easy to work with. More

Very knowledgeable and good at customer service Thanks. Very good dealership and cleanliness of your car when returned to you. Highly recommend their service dept Very good dealership and cleanliness of your car when returned to you. Highly recommend their service dept More

Very kind and professional team. They kept in touch with me along the way. We had a weather delay and they were able to let me know what was going on. me along the way. We had a weather delay and they were able to let me know what was going on. More

My recent purchase with Jaguar Land Rover Annapolis was excellent! Pricing on the car and my trade in were fair, the buying process was easy, and I left with a great deal on my new car. The sales rep, Fran excellent! Pricing on the car and my trade in were fair, the buying process was easy, and I left with a great deal on my new car. The sales rep, Frank Elizondo, was very professional and patient, answered all my questions and stayed after hours to finish the purchasing process. It was a quickest and easiest car buying experience I've ever had. More

The worse service- end up going to competitor next door. My parents might be too nice to say anything but im not; this needs to be said. My parents walked in yesterday afternoon looking for a new car for m My parents might be too nice to say anything but im not; this needs to be said. My parents walked in yesterday afternoon looking for a new car for my mother. They stood there for awhile, then walked over to a few cars in the showroom, got in the cars, looked around and during that entire time not 1 sales person came over to even say hi let alone help them. Another couple walked in- same treament. It was not busy at all for all of them to be ignored. Next a father and son walked in and within seconds THEY were greeted and helped! Shocked and upset they promptly left and went next door to the Lexus dealership and was AMAZED at their customer service. That alone made them shoot straight up to the top of the list! Knowing my parents they will more than likely purchase from them within the next couple of days! Glad to know this dealship feels like they are doing so well that they can dismiss people this way.... More

It's sad to know everyone else had a great experience but me. Frank the sales rep was amazing. Once I got in the finance room the nightmare began and didn't end there. Bought a car and traded in my older car me. Frank the sales rep was amazing. Once I got in the finance room the nightmare began and didn't end there. Bought a car and traded in my older car from them 12/21/20 and as of 1/8/21 my vehicle was yet to be paid off. They were missing all kinds of paperwork from what I was told... even today 1/14/21 I'm still having concerns that never got addressed and can't get a response or my situation handled professionally even after speaking to the general manager. First and last time there. More