Jaguar Land Rover Albany

They go the extra mile! I own a 2016 XC90 and needed snow tires for the winter. I was going to buy them from the Tire Rack and have them shipped to Capital Luxury Cars for i I own a 2016 XC90 and needed snow tires for the winter. I was going to buy them from the Tire Rack and have them shipped to Capital Luxury Cars for installation. When I called the dealership to arrange for installation, I spoke with Kevin Davis in parts. He has been there for 32 years and I can understand why. He is EXTREMELY knowledgeable and goes above and beyond to take care of any customer -- regardless if you purchased your car from their dealership or not. The tires I needed were in limited supply, but, somehow, Kevin was able to get them delivered by the next business day. And what was the cost? He matched the price I would have had to pay Tire Rack to deliver them to my door. In fact, everyone I dealt with at Capital Luxury Cars has been a pleasure to deal with and they treat everyone like family. I would like to thank Anthony in sales, Alissa and Tony in service, Kevin, Tom and John in parts. Because of you, I will be returning to Capital Luxury Cars time and time again. More

Always a positive experience. I recently managed to hit a pothole in a road construction zone (Delamr) and picked up a sidewall puncture on a tire that was on its last 3/8" anyway. I recently managed to hit a pothole in a road construction zone (Delamr) and picked up a sidewall puncture on a tire that was on its last 3/8" anyway. Consulted with Kevin Davis via e-mail about getting in for a new set of Michelin Pilot Super Sports for my S60-R and told him what my desired price range was, based on my reconnaissance at Tire Rack online. That was on a Saturday. He got right back to me -- from home, I presume -- and said he'd have my answers by Sunday. The following day he not only beat Tire Rack's price, but said he'd have the tires ready for mounting on Monday -- the next day! I know these are not tires that are kept in stock at the dealership, so Kevin exceeded all reasonable customer expectations by getting these special-order tires on my car on the next business day following my initial e-mail to him. This was not the first time, or even the second, that Kevin has impressed me so much with his remarkable quick turnaround time on special-order "R" parts or tires, so I'm glad to have this opportunity to send some praise his way! Five-star customer service! More

Sense of relief Over the last 3 plus years I have been going to Volvo service, the mechanic that always educates and informs is Bill. He helps you understand the why Over the last 3 plus years I have been going to Volvo service, the mechanic that always educates and informs is Bill. He helps you understand the why, I appreciate the time and effort to do that. I always feel much better leaving then when I go in. More

Stranded with flat tire Kevin Davis provided the. best customer service ever. I had a flat tire and he came to where I was, put on my spare and took my tire to be repaired. Kevin Davis provided the. best customer service ever. I had a flat tire and he came to where I was, put on my spare and took my tire to be repaired. Thanks a million! More

Exceptional Service My recent experience with the Capital Luxury Cars Volvo parts department was outstanding. I had recently noticed a scratch on my fender. I thought I w My recent experience with the Capital Luxury Cars Volvo parts department was outstanding. I had recently noticed a scratch on my fender. I thought I would at least try touch up paint before I went to a body shop. The parts manager, Kevin Davis, had my color is stock and offered to take a look. He asked if he could give it a try, I said sure since I have never used touch up paint before. When he was done I couldn't even see the scratch anymore! He really went above and beyond. More

Kevin manager My experience with this dealership was great! I dealt with Kevin who was extremely accomadating and went above and beyond to help me with the parts I My experience with this dealership was great! I dealt with Kevin who was extremely accomadating and went above and beyond to help me with the parts I need. I will recommend this place and tell them to go see Kevin if they want a honest and caring person!!!!! GO KEVIN!!!!!! More

Best Parts Dept Bar none! Ever since I purchased my first Volvo , a 97 850 sedan I have been a customer of Capitol Volvo. Mostly a customer of the parts department. Through th Ever since I purchased my first Volvo , a 97 850 sedan I have been a customer of Capitol Volvo. Mostly a customer of the parts department. Through the years I have acquired a few Volvo's. Currently my wife, 3 Children and myself all own and drive only Volvo's. This is only important so that you understand why we drive these cars. Kevin Davis the parts manager and his very able staff of whom I have come to know very well have helped me keep six Volvo's on the road, ranging from 1995 to 2010. They have been the best of help supplying all the parts that I need to maintain all of my cars. I have been in this business now for 25 years and I have trained hundreds of dealerships and I can say that I have never met a better group of well trained, informed and helpful parts people BAR NONE! Kevin and is staff of very professional parts employees are not just a good example but an example for other parts departments throughout this country to emulate. Whenever I am given the opportunity to train another parts manager no matter what the brand, I am happy to give them the example of how Capital Volvo earns and respects their customers. I can also say that this experience is not limited to just myself or my family but to the many other Volvo customers that I have been happy to cross paths with at Capital Volvo. I can say without reserve that they are the reason I own only Volvo's and that I will continue to own Volvo's. I do my best to let everyone I know or meet, where to get the best parts experience, BAR NONE, from Kevin, John, Nick and Tom at Capital Volvo. More

Good Service Center I am very pleased with the service they did on my vehicle. Dave personal delivered me a loaner car while they had mine for service. Dave the General I am very pleased with the service they did on my vehicle. Dave personal delivered me a loaner car while they had mine for service. Dave the General Manager was very accommodating & friendly. More

Fast, Friendly Service. Knowledgeable Staff. When I can, I like to do the basic service on my own cars. Oil changes, brakes, spark plugs, etc, with original Volvo parts. The first time that I did When I can, I like to do the basic service on my own cars. Oil changes, brakes, spark plugs, etc, with original Volvo parts. The first time that I did the brakes on my 2009 Volvo S80, Kevin D. mentioned and advised on retracting the emergency break piston. A tip that made my job easier and worth its' weight in gold. Their parts pricing is very fair and every part that I've bought has been in stock. No waiting for delivery. At each visit, I'm quickly greeted by the friendly faces of Kevin, John or Tom and out the door with my parts within minutes. They are Fast, Friendly and Knowledgeable. More

Kevin Davis, Parts Mgr Kevin is by far the most customer service oriented manager I have had the pleasure of working with. He is friendly, knowledgeable and really cares abo Kevin is by far the most customer service oriented manager I have had the pleasure of working with. He is friendly, knowledgeable and really cares about his commercial and private customers. He has consistently gone above and beyond expectations to the point of feeling like you are part of the family, not just a dealership. More