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Jaguar Land Rover Albany

Colonie, NY

Overview
Reviews
4.7
333 Reviews
Call Dealership (518) 389-6500
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347 New Karner Road

Colonie, NY

12205

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Showing 333 reviews

March 28, 2025

I was there at 8:30, for regular maintenance, I left around 3, not super impressed More

by warandbzz
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeannie
Report | Print
Mar 31, 2025 -

Jaguar Land Rover Albany responded

Hello, and thank you for your review. We apologize that your service did not go as planned. We would like to better understand what happened. Our Service Manager, Ian Osborne, would appreciate it if you were able to please reach out to him at iosborne@mcgovernauto.com or 518-389-6500. Thanks again!

March 27, 2025

Excellent service and helpful with getting us in and out on the time needed. We will be back again soon. More

by lucusforgues
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanne Lamora
Report | Print
Mar 27, 2025 -

Jaguar Land Rover Albany responded

We're delighted to hear that you had an excellent experience with our team at Land Rover Albany! Thank you for the kind words, and we look forward to welcoming you back soon.

March 23, 2025

I have nothing but good things to say about this dealership. Jeanne in the service department is organized, efficient and very good at her job. Thank you. More

by Angus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanne Lamora
Report | Print
Mar 24, 2025 -

Jaguar Land Rover Albany responded

Angus, we're delighted to hear that Jeanne and the team at Land Rover Albany provided you with such a positive experience. Thank you for sharing your feedback!

March 12, 2025

The price for basic services is very high. Many recommended services are not required. They will not perform basic complimentary services, such as a dangling plastic piece isn't even tacked up More

by hawkers09_sanest
Recommend Dealer
No
Employees Worked With
Peg Cologgi, Anthony Tebano, Bill Hilstro
Report | Print
Mar 13, 2025 -

Jaguar Land Rover Albany responded

Hello and thank you for your review. We apologize that the ACPO Warranty did not meet your expectations, and we would like to better understand your comments about work not being properly completed. If at all possible, please contact our Service Manager, John Sanders, at jsanders@mcgovernauto.com or (518)389-6500. Thanks again!

March 01, 2025

Service was a breeze. I dropped off my vehicle after hours and received a call promptly when they opened the following morning. My vehicle was completed within just a few More

by RJL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sieera
Report | Print
Mar 03, 2025 -

Jaguar Land Rover Albany responded

We're delighted to hear that your service experience was smooth and efficient at Land Rover Albany. Thank you for sharing this feedback, and we're glad we could get your vehicle back to you so quickly!

March 01, 2025

This dealership is very conscientious of their client’s needs and expectations. I would highly recommend them. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanne
Report | Print
Mar 03, 2025 -

Jaguar Land Rover Albany responded

Jim, thank you for recommending Land Rover Albany! We're glad to hear our team met your needs and expectations. We appreciate your support!

March 01, 2025

Jeanne was great to work with. Had a nice experience. Monitoring to make sure the issue with my car is resolved. More

by Xyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanne
Report | Print
Mar 03, 2025 -

Jaguar Land Rover Albany responded

We're glad to hear that Jeanne provided you with a great experience at Land Rover Albany. Our team is committed to ensuring your car issue is resolved, and we appreciate your patience!

February 27, 2025

Everyone was very helpful and accommodating from the time I arrived to the dealership until the time my car was ready. More

by dodgejn7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanne
Report | Print
Feb 28, 2025 -

Jaguar Land Rover Albany responded

We're delighted to hear that our team at Land Rover Albany provided you with such a helpful and accommodating experience. Thank you for sharing your feedback!

February 26, 2025

Rating is more about Jeanne than dealership generally. She goes out of her way to be helpful and accomodating. More

by GG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeanne Lamora
Report | Print
Feb 27, 2025 -

Jaguar Land Rover Albany responded

Thank you for highlighting Jeanne's exceptional service at Land Rover Albany! We're delighted to know she made your experience a positive one. We appreciate your feedback and look forward to serving you again in the future!

February 12, 2025

I had an emergency with my Range Rover and sierra and chris were amazing help me. I call them my angels because of them I made it home safe. Thank you thank you. Very professionals and well care for thei More

by Ljuruena80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sierra front desk and Chris from service
Report | Print
Feb 12, 2025 -

Jaguar Land Rover Albany responded

We're so glad to hear that Sierra and Chris were able to assist you during your emergency at Land Rover Albany. It's wonderful knowing our team could help ensure your safety. Thank you for the kind words!

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