Jaguar Houston North

I have been a customer for many years and this was the worst experience ever! My 2010 Jag was in for service on December 14, 2010 for several hours so I waited. When I came home...my house key was missi worst experience ever! My 2010 Jag was in for service on December 14, 2010 for several hours so I waited. When I came home...my house key was missing. I called Jaguar and spoke to Al. He said he would look for it and call me back. I had to call back to check the status. He did not find the key and continued to tell me that no one here took it. I asked to speak to the manager, Tim. He suggested that I bring my house key to him and he would make me a copy. He was totally missing the point. I was concerned that someone had my key and access to my home. Tim said that this has never happened before and it will never happen! I asked for him to pay to have my house re-keyed and he said he would need to speak to the GM who was out of town until Monday. I waited for Tim to call on Monday...no call. I called Jason the GM on Tuesday and left a message...no return call. Today is January 5th, 2011 and I have not heard from Jaguar. I will not return to this dealership or refer anyone to them as well. More

my husband visited this dealership 3 months ago and was helped by salesperdson NIKKI MOJICA. she gave him so much info concerning the XJ-he was thoroughly impressed. We returned today and purchased the helped by salesperdson NIKKI MOJICA. she gave him so much info concerning the XJ-he was thoroughly impressed. We returned today and purchased the top of the line Jaguar XJ supersport - absolutely beautiful car, primarily due to information provided by Nikki. The entire staff there are just great. Super friendly and helpful. Thanks so much. More

This was a great experience with the staff and it went extremely well with our salesperson (Nikki Mojica). We purchase a used 05 Benz CLK 320. The 3.5 hour drive was worth it. Although, the staff was b extremely well with our salesperson (Nikki Mojica). We purchase a used 05 Benz CLK 320. The 3.5 hour drive was worth it. Although, the staff was busy with customers, the outprocessing was reasonable. The was ready for delivery. My wife and I would suggest this to anyone. More

The "Great" ratings above relate directly to the sales person, Nikki Mojica, only. She worked closely with us regarding the very specific car that I wanted. She found one at another dealership and had i person, Nikki Mojica, only. She worked closely with us regarding the very specific car that I wanted. She found one at another dealership and had it shipped over on the same day. She was patient and friendly throughout the process. She "worked" with us on the price of the car as well. However, since the purchase of the car, I have had difficulty in getting the Service Department staff to attend to my needs. They do not return calls right away, not even within a day or two. I have to keep calling and leaving messages. I am not used to this type of bad customer service since I had a Lexus before, and their Service Reps are on top of things. They would always return my calls within the hour, unlike the Jaguar Service Department people. They always had a smile on their face and you could hear it in their voice when I spoke with them over the phone. The Jaguar Service Department people at this location need some Customer Service training. More

Absolutely the worst car dealership that I have ever dealt with. I was legitimately astonished at how poorly the staff there conducted themselves. It was almost as if they were trying every way they cou dealt with. I was legitimately astonished at how poorly the staff there conducted themselves. It was almost as if they were trying every way they could to make me not want to buy the car they had for sale. Here are two of the many things that they did to me and will do to you if you try to purchase a vehicle from them. 1. Never call you back. Their sales department is awful about calling back when they say they will, and that is assuming you are lucky enough for them to actually follow through with their statements and call you back. You may ask to speak to a manager because the salesman is so awful, but don't expect to speak to the manager because the salesmen will ignore and block your calls from even the main dealership phone lines to save their own incompetent hides. 2. Throw in tons of hidden fees. I negotiated and finally came to an agreement with the salesman, Anthony, that we would pay $20,000 plus tax, title, and license. When the paperwork arrived, there was $240 extra for the "Phantom" theft deterrent as well as another $500 for "dealer expenses." After two disconnections and being put on terminal hold, I was finally able to reach them to tell them to take off the Phantom and explain the dealer expenses. They replied that they incur these costs on all vehicles and cannot/will not remove them. BTW the $500 dealer expenses were accounted to detailing the car and changing the oil (Bullspit). They were rude and decided to lose the sale and my business over $740 worth of charges that I never asked for and they never told me about until I noticed that they snuck it in with the final paperwork. PLEASE, FOR THE SAKE OF YOURSELF AND THE SAKE OF THE MONEY YOU SPEND, DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP. I promise you will regret it and end up in a position similar to mine and the other reviewers. More

Excellent service. I recommend that if you want a Jaguar or Land Rover go to them. I was and am very impressed with their professionalism and service. My husband and I were able to get the car that we wante or Land Rover go to them. I was and am very impressed with their professionalism and service. My husband and I were able to get the car that we wanted coupled with obtaining first class service from our sales person, Nikki, and the finance person, Roy. We truly loved our experience. More

On Saturday, June 12, 2010, I called Land Rover Jaguar Houston North to inquire about used Range Rovers in stock. I spoke with Nikki Mojica who was extremely professional and patient with me and answered Houston North to inquire about used Range Rovers in stock. I spoke with Nikki Mojica who was extremely professional and patient with me and answered all of my questions. At the end of the telephone call, Ms. Mojica stated she would call me back if she was able to locate a Range Rover that met my specifications. Within one hour, Ms. Mojica called back to advise that there was a vehicle in stock at Land Rover Jaguar Houston North available for purchase. On this same day, I visited the dealership and met with Ms. Mojica who accompanied me on the test drive. During and after the test drive, Ms. Mojica took the time to show me all features of the vehicle which aided in my selection of this vehicle for purchase. I did not anticipate purchasing the vehicle on this day, but due to the pricing and mileage, and most importantly, the patience, dedication, and professionalism of Ms. Mojica, I purchased the vehicle. I would recommend Land Rover Jaguar Houston North to potential buyers and would recommend that they request Nikki Mojica as a sales consultant! Jennifer Harper More

It was a pleasure dealing with Nikki. She was very knowledgable and responsive. She wasn't the stereotypical pushy salesperson. She listened to what we were looking for in a new vehicle and found us e knowledgable and responsive. She wasn't the stereotypical pushy salesperson. She listened to what we were looking for in a new vehicle and found us exactly what we wanted. Most importantly she was very honest and forthright in the negotiation process and didn't make it feel like a game. It seemed more like a partnership in trying to reach the same goal and we truly appreciated the professionalism and integrity she demonstrated. More

I recently bought a well used Jeep at Jaguar Houston North and I was very impressed with how I was treated. I was not buying an expensive car (probably the cheapest car on the lot) but they treated me l North and I was very impressed with how I was treated. I was not buying an expensive car (probably the cheapest car on the lot) but they treated me like I was. I have bought cars at other dealerships and have even worked at various dealerships during college and so I have seen the way different dealerships are ran. The way customers are treated can always be traced back to management. A great management team sets the good example and then trains their staff on how to treat customers. I would highly recommend Anthony, Frank, and Roy to anyone and I hope to purchase a car from them in the future. Hopefully next time a Jaguar! More

Everything about our experience with Nikki at Land Rover / Jaguar Houston North was wonderful. She was so knowledgeable and friendly and made this car-buying VERY easy. Nikki found THE PERFECT car for me a / Jaguar Houston North was wonderful. She was so knowledgeable and friendly and made this car-buying VERY easy. Nikki found THE PERFECT car for me and arranged to have it delivered VERY QUICKLY. She went out of her way to arrange a convinient time for the signing. She was also FUN and seemed genuinely excited for me! I feel like a real part of the family. More