Jaguar Houston North

Earlier this month (February 2012) I purchased a new 2011 Jaguar XF-R. My Sales Consultant was Nikki Mojica. I originally went to the dealership to test drive a 2010 XK-R and Nikki was more than happy to ob Jaguar XF-R. My Sales Consultant was Nikki Mojica. I originally went to the dealership to test drive a 2010 XK-R and Nikki was more than happy to oblige. During my test drive Nikki was extremely knowledgeable about the car and answered each and every question. She was very pleasant and I truly appreciated the time she took to make sure all my questions were answered. I found her to be very pleasant and not at all the stereotype "pushy" salesperson. At the end of my test drive I decided that this vehicle was just not for me. Granted it was a beautiful vehicle but I was looking for the ultimate smooth ride with a "get up and go" engine. Upon returning to the dealership I informed Nikki of my decision. She was pleasant just as she had been during the test drive and informed me that she had a 2011 XF-R which had the same engine as the XK-R, same color inside and out and because of the vehicle type perhaps the ride would be more suitable. Well, to make a long story short, she was right and I am now the owner of a 2011 XF-R. If anybody has ever bought a vehicle before, you know that picking out the car is the easy part. Well I was equally as impressed by New Car Sales Manager Frank Reed. I found Frank to be extremely personable, the smart business type and a real professional and a credit to his industry. I informed Frank that I didn't have to buy a car; however, I would not turn down a great deal. Literally, two minutes later, I had a sheet of paper in my hand with what was even a better deal than I expected. What I thought would be the finance nightmare was next. Again, I was wrong. The Finance Director Frank Pecka basically "took care of me". I had contacted a bank and had obtained an exceptional rate on an auto loan. I informed Frank of the percentage rate I had been quoted and asked if it were possible for him to obtain a better rate. I think I was equally impressed when Pecka returned with a better rate. My experience with him was just as delightful. I cannot speak for any of the other sales consultants, managers, or finance personnel at Jaguar Houston North; but I highly recommend the three individuals who I worked with. Sales Consultant Nikki Mojica, New Car Sales Manager Frank Reed, and Finance Director Frank Pecka made my new car purchase experience a pleasant one. I am not naive enough to believe that they were just being nice to sell me a car, but I believe their degree of professionalism and demeanor were genuine. If anyone is looking to buy at this dealership, please make sure to ask for this trio, and I guarantee you will not be disappointed. More

Service department completed oil and oil filter change. Car driven less than 30 miles after serviced on 8/5/2011/ I drove car to church (within 3-5 miles). Heard noise under car/ thought I had a flat tire Car driven less than 30 miles after serviced on 8/5/2011/ I drove car to church (within 3-5 miles). Heard noise under car/ thought I had a flat tire. Discovered panel on ground. Hanging by one bolt, apparently, bolts were missing and released panel. I told both, Service and Joe, I felt the service department was negligent in securing the panel. And if panel was already cracked, it should have been brought to my attention when serviced. Per Joe Benske/ Manager, was not necessary to remove panel at front of vehicle to change oil. Panel was already cracked on each side. Joe Beneske, requested tow truck to pick up car from house. I agreed. Next day contacted Service, 9:50Am, still waiting for that return call. Finally Joe Benske called back to inform me that I had a beautiful car, very well taken care of, however, they added the missing bolts to panel and yes, there are crack in panel, but it is drivable. My 2006 Jag has less than 35,000 miles; I have serviced and taken care of my car, why would I want to drive my Jag in this condition? Better still why would this dealership recommend that a customer drive this Jag in the broken condition? I had to ask for the cost to replace this broken panel. No one suggested or was pro active in restoring this vehicle to good condition. This indicated to me that they wanted to get me out of the dealership in such a hurry to validate their claim of non negligence. I disagree; the service department was negligent in performing the service function and did not properly secure the panel, therefore causing it to drop and further break and crack. I want restoration of my now defective car. Thank you, Verlis Adams More

My husband and I were very happy with our car buying experience at this dealership. I have bought several new cars and I would rate this as being the most pleasurable new car buying experience I have ha experience at this dealership. I have bought several new cars and I would rate this as being the most pleasurable new car buying experience I have had. Our sales person, Nikki, was extremely knowledgeable about all the features of the car, was very easy to negotiate with so that we did not feel like we were "haggling with a car salesman." I think she did a fantastic job and I would not hesitate to recommend her. More

I owned (and sold) a Jaguar S-Type “R”. Like others have stated, you will be very lucky if you get a return call from the service department in a timely manner. I had one issue with the car where they took stated, you will be very lucky if you get a return call from the service department in a timely manner. I had one issue with the car where they took 11 weeks (total time) to attempt to solve the issue and NEVER got resolved. The technicians are not mechanics, but parts swappers, who keep changing out parts until the problem stops. If your car has an extended warranty the dealership will be looking for extra ways to generate income (e.g…changing out unnecessary items). I’ve had items taken from the car, and in addition, almost every time I get the car back there is a ¼ to ½ a tank of gas missing. I had them start to document the fuel level when I dropped the car off for service. Save yourself some grief and find another auto dealer. More

I have been a customer for many years and this was the worst experience ever! My 2010 Jag was in for service on December 14, 2010 for several hours so I waited. When I came home...my house key was missi worst experience ever! My 2010 Jag was in for service on December 14, 2010 for several hours so I waited. When I came home...my house key was missing. I called Jaguar and spoke to Al. He said he would look for it and call me back. I had to call back to check the status. He did not find the key and continued to tell me that no one here took it. I asked to speak to the manager, Tim. He suggested that I bring my house key to him and he would make me a copy. He was totally missing the point. I was concerned that someone had my key and access to my home. Tim said that this has never happened before and it will never happen! I asked for him to pay to have my house re-keyed and he said he would need to speak to the GM who was out of town until Monday. I waited for Tim to call on Monday...no call. I called Jason the GM on Tuesday and left a message...no return call. Today is January 5th, 2011 and I have not heard from Jaguar. I will not return to this dealership or refer anyone to them as well. More

my husband visited this dealership 3 months ago and was helped by salesperdson NIKKI MOJICA. she gave him so much info concerning the XJ-he was thoroughly impressed. We returned today and purchased the helped by salesperdson NIKKI MOJICA. she gave him so much info concerning the XJ-he was thoroughly impressed. We returned today and purchased the top of the line Jaguar XJ supersport - absolutely beautiful car, primarily due to information provided by Nikki. The entire staff there are just great. Super friendly and helpful. Thanks so much. More

This was a great experience with the staff and it went extremely well with our salesperson (Nikki Mojica). We purchase a used 05 Benz CLK 320. The 3.5 hour drive was worth it. Although, the staff was b extremely well with our salesperson (Nikki Mojica). We purchase a used 05 Benz CLK 320. The 3.5 hour drive was worth it. Although, the staff was busy with customers, the outprocessing was reasonable. The was ready for delivery. My wife and I would suggest this to anyone. More

The "Great" ratings above relate directly to the sales person, Nikki Mojica, only. She worked closely with us regarding the very specific car that I wanted. She found one at another dealership and had i person, Nikki Mojica, only. She worked closely with us regarding the very specific car that I wanted. She found one at another dealership and had it shipped over on the same day. She was patient and friendly throughout the process. She "worked" with us on the price of the car as well. However, since the purchase of the car, I have had difficulty in getting the Service Department staff to attend to my needs. They do not return calls right away, not even within a day or two. I have to keep calling and leaving messages. I am not used to this type of bad customer service since I had a Lexus before, and their Service Reps are on top of things. They would always return my calls within the hour, unlike the Jaguar Service Department people. They always had a smile on their face and you could hear it in their voice when I spoke with them over the phone. The Jaguar Service Department people at this location need some Customer Service training. More

Absolutely the worst car dealership that I have ever dealt with. I was legitimately astonished at how poorly the staff there conducted themselves. It was almost as if they were trying every way they cou dealt with. I was legitimately astonished at how poorly the staff there conducted themselves. It was almost as if they were trying every way they could to make me not want to buy the car they had for sale. Here are two of the many things that they did to me and will do to you if you try to purchase a vehicle from them. 1. Never call you back. Their sales department is awful about calling back when they say they will, and that is assuming you are lucky enough for them to actually follow through with their statements and call you back. You may ask to speak to a manager because the salesman is so awful, but don't expect to speak to the manager because the salesmen will ignore and block your calls from even the main dealership phone lines to save their own incompetent hides. 2. Throw in tons of hidden fees. I negotiated and finally came to an agreement with the salesman, Anthony, that we would pay $20,000 plus tax, title, and license. When the paperwork arrived, there was $240 extra for the "Phantom" theft deterrent as well as another $500 for "dealer expenses." After two disconnections and being put on terminal hold, I was finally able to reach them to tell them to take off the Phantom and explain the dealer expenses. They replied that they incur these costs on all vehicles and cannot/will not remove them. BTW the $500 dealer expenses were accounted to detailing the car and changing the oil (Bullspit). They were rude and decided to lose the sale and my business over $740 worth of charges that I never asked for and they never told me about until I noticed that they snuck it in with the final paperwork. PLEASE, FOR THE SAKE OF YOURSELF AND THE SAKE OF THE MONEY YOU SPEND, DO NOT PURCHASE A VEHICLE FROM THIS DEALERSHIP. I promise you will regret it and end up in a position similar to mine and the other reviewers. More

Excellent service. I recommend that if you want a Jaguar or Land Rover go to them. I was and am very impressed with their professionalism and service. My husband and I were able to get the car that we wante or Land Rover go to them. I was and am very impressed with their professionalism and service. My husband and I were able to get the car that we wanted coupled with obtaining first class service from our sales person, Nikki, and the finance person, Roy. We truly loved our experience. More