Jaguar Houston North

Worst dealership experience in 30 years After struggling to get online feedback about offers and specific vehicles on their web site, I went in person; was met by the sales manager after wal After struggling to get online feedback about offers and specific vehicles on their web site, I went in person; was met by the sales manager after walking around floor room for 10 minutes but he said he was too "slammed" to help me. He walked up to 3 different salesmen in their offices, none of whom had any customers with them, and they all told him they were too busy to help me. I hung out another 10 minutes before a salesman approached me. He showed me a car I liked from their web site, that had a lease offer from Jaguar, and he said he would email me the lease offers that afternoon and we could meet the next day to sign the deal. The lease offers were all at least 2X higher than the offer on their web site, and when confronted with this, they said this was a much nicer car and $9,000 more than the one in the ad. However, the ad had the same stock number and VIN number as the one I drove, but they didn't want to honor that price or lease offer. A second salesman called me after my visit and said he had been the one to email me a few days before my visit with the pricing on a different car, and he was upset I dealt with a new salesman at the dealership (even though he had no name in his 1 email and never called me), so they fought and got the manager to agree to a split commission. I believe this is why they were quoting me a much higher rate. They then said Chase had me at "Tier 2" credit around 694 so the price was higher. My scores from the three bureaus ranged from 720 to 765 with all other creditors in the last month. To make sure I was not crazy, I went to a second Jag dealer in Houston and their offer was normal and in line with the national lease offer, and would have been $0 down and $500/month less than this Jag North dealership for the same F Type. And there I was Tier I. I ended up getting a Maserati after the experience with Jag Houston North. I won't blame the salesman, who was nice, but maybe the sales culture. Good luck if you go here, and be prepared for shenannigans on pricing. More

What a treat. Even with the construction we felt well taken care of. Sorry BMW. Definitely top recommendation. We will be back for future purchases. taken care of. Sorry BMW. Definitely top recommendation. We will be back for future purchases. More

Always get exceptional service from Al and everyone. We have serviced for years at the other stores and finally went North. What a difference. They really make you feel confidnt that your car is in good ha have serviced for years at the other stores and finally went North. What a difference. They really make you feel confidnt that your car is in good hands. More

Having been treated like a second class citizen at the local BMW dealer, I finally headed over to Land Rover. I purchased my Sport from Garry. He was the most attentive salesman I have ever worked with. I local BMW dealer, I finally headed over to Land Rover. I purchased my Sport from Garry. He was the most attentive salesman I have ever worked with. I must say I am glad, because the range rover turned out to be even more spectacular than I had heard. My first service with Al turned out to be equally Impressive. He was truly amazing. More

I went in looking at a used corvette. My fiance and I were planning on trading both our cars in for the vette. They lowballed us on our first trade in and said that they do not negotiate. the manager the were planning on trading both our cars in for the vette. They lowballed us on our first trade in and said that they do not negotiate. the manager then told us to bring the other car in and he would work something out. when doing so they again lowballed us and said they would not budge on the number they came up with. Huge waste of time. Brought my business elsewhere and was treated much better. I will never do business with this dealership again. More

We bought a used car in March and was delighted with the Sales team. We purchased the extended warranty at that time. The warranty had a $250 deductible. We had the car in for service in June for minor r Sales team. We purchased the extended warranty at that time. The warranty had a $250 deductible. We had the car in for service in June for minor repairs and paid the deductible. In August the car was again taken in for service, the seatbelt sensor would not turn off, and the air was having to go about 3 cycles to get the AC to blow through the vent. At this visit the seat belt was installed and the service department found no issues with the air. They said it was just that it was a Lincoln and they sometimes did this. We paid the deductible. We took the car back when the seatbelt would not latch and the air was still giving parttime service (intermittant problem). In October the car overheated when the air was turned on. We took the car in for service. They replaced the radiator fan module but still the air was not working properly. Although they were told the AC was messed up, this was not designated or looked into on the service report. The service report does list that the AC is what prompted the issue. The deductible was paid again. The AC quit blowing through the dash on the 19th of October after having been serviced on the 13th. Once again going to the dealership!! At this time the service representative stated that we shouldn't have to pay the deductible since it was the same problem, but that he had to check with his manager. He also said that it was probably the actuators and that they would have to send it to the lincoln dealer since the entire dash had to be removed. 8 days later, and 4 days of insurance for the rental, the car was ready and waiting for the deductible to be paid by US at the Lincoln dealer. They would gladly give us a ride after we returned the loaner they supplied when we complained about having to pay for the insurance on the rental. But the service manager did not feel it was Jaguar North's responsibility, since they could never duplicate the problem. How from a Service standpoint is it our fault that their mechanics are not able to diagnose or fix the mechanical issues? Isn't this what a mechanic does? The Sales side of this dealership is great!!! The service department is not!!! The issue here is the integrity of the service department standing behind their word and being thorough with their work. We did pick up the car from the Lincoln dealer, paid the deductible, and found out it was in fact the actuators that needed replaced. It took a few hours--Not 8 days. More

They let me drive 2.5hrs only to give me an ultimatum price with no wiggle room and they COMPLETELY lowballed me on my trade in that happens to be a fairly hot commodity these days(2008 Toyota Sienna) price with no wiggle room and they COMPLETELY lowballed me on my trade in that happens to be a fairly hot commodity these days(2008 Toyota Sienna) Why not tell me what they would give on trade before I drove so they did waste my time and money. I was insulted and had to walk. More

Great experience. First repair to my Jag that was less painful than the dentist. Charlie is a former technician who really knows how to explain the issues. Everyone is very friendly and they fixed it corr painful than the dentist. Charlie is a former technician who really knows how to explain the issues. Everyone is very friendly and they fixed it correctly. I ll probably buy my next one here as well. More

Well..... I have not even purchased a car yet and I am already getting the run around. Anthony will not return phone calls. They told me they had a car that was advertised on the internet and when I got t already getting the run around. Anthony will not return phone calls. They told me they had a car that was advertised on the internet and when I got to the dealership they did not have the car and would not have it for four more days. They acted like I was lucky they waited on me. I get the idea they could care less if they sell me a car or not. I it was for not for the fact that they have the car I want I would go some where else. And...I have not had to deal with the service department yet. By the way who owns this dealership...they don't seem to be doing anything about this bad rep.... More

They put the wrong antifreeze in the radiator..check engine light wont turn off ignored me when car was ready had to wait hours uses Enterprize rental car where they don't return the deposit in full. engine light wont turn off ignored me when car was ready had to wait hours uses Enterprize rental car where they don't return the deposit in full. Terrible place stay away...I think the damaged my engine mounts just to rake in more money. More