Jaguar Houston North

I went in looking at a used corvette. My fiance and I were planning on trading both our cars in for the vette. They lowballed us on our first trade in and said that they do not negotiate. the manager the were planning on trading both our cars in for the vette. They lowballed us on our first trade in and said that they do not negotiate. the manager then told us to bring the other car in and he would work something out. when doing so they again lowballed us and said they would not budge on the number they came up with. Huge waste of time. Brought my business elsewhere and was treated much better. I will never do business with this dealership again. More

We bought a used car in March and was delighted with the Sales team. We purchased the extended warranty at that time. The warranty had a $250 deductible. We had the car in for service in June for minor r Sales team. We purchased the extended warranty at that time. The warranty had a $250 deductible. We had the car in for service in June for minor repairs and paid the deductible. In August the car was again taken in for service, the seatbelt sensor would not turn off, and the air was having to go about 3 cycles to get the AC to blow through the vent. At this visit the seat belt was installed and the service department found no issues with the air. They said it was just that it was a Lincoln and they sometimes did this. We paid the deductible. We took the car back when the seatbelt would not latch and the air was still giving parttime service (intermittant problem). In October the car overheated when the air was turned on. We took the car in for service. They replaced the radiator fan module but still the air was not working properly. Although they were told the AC was messed up, this was not designated or looked into on the service report. The service report does list that the AC is what prompted the issue. The deductible was paid again. The AC quit blowing through the dash on the 19th of October after having been serviced on the 13th. Once again going to the dealership!! At this time the service representative stated that we shouldn't have to pay the deductible since it was the same problem, but that he had to check with his manager. He also said that it was probably the actuators and that they would have to send it to the lincoln dealer since the entire dash had to be removed. 8 days later, and 4 days of insurance for the rental, the car was ready and waiting for the deductible to be paid by US at the Lincoln dealer. They would gladly give us a ride after we returned the loaner they supplied when we complained about having to pay for the insurance on the rental. But the service manager did not feel it was Jaguar North's responsibility, since they could never duplicate the problem. How from a Service standpoint is it our fault that their mechanics are not able to diagnose or fix the mechanical issues? Isn't this what a mechanic does? The Sales side of this dealership is great!!! The service department is not!!! The issue here is the integrity of the service department standing behind their word and being thorough with their work. We did pick up the car from the Lincoln dealer, paid the deductible, and found out it was in fact the actuators that needed replaced. It took a few hours--Not 8 days. More

They let me drive 2.5hrs only to give me an ultimatum price with no wiggle room and they COMPLETELY lowballed me on my trade in that happens to be a fairly hot commodity these days(2008 Toyota Sienna) price with no wiggle room and they COMPLETELY lowballed me on my trade in that happens to be a fairly hot commodity these days(2008 Toyota Sienna) Why not tell me what they would give on trade before I drove so they did waste my time and money. I was insulted and had to walk. More

Great experience. First repair to my Jag that was less painful than the dentist. Charlie is a former technician who really knows how to explain the issues. Everyone is very friendly and they fixed it corr painful than the dentist. Charlie is a former technician who really knows how to explain the issues. Everyone is very friendly and they fixed it correctly. I ll probably buy my next one here as well. More

Well..... I have not even purchased a car yet and I am already getting the run around. Anthony will not return phone calls. They told me they had a car that was advertised on the internet and when I got t already getting the run around. Anthony will not return phone calls. They told me they had a car that was advertised on the internet and when I got to the dealership they did not have the car and would not have it for four more days. They acted like I was lucky they waited on me. I get the idea they could care less if they sell me a car or not. I it was for not for the fact that they have the car I want I would go some where else. And...I have not had to deal with the service department yet. By the way who owns this dealership...they don't seem to be doing anything about this bad rep.... More

They put the wrong antifreeze in the radiator..check engine light wont turn off ignored me when car was ready had to wait hours uses Enterprize rental car where they don't return the deposit in full. engine light wont turn off ignored me when car was ready had to wait hours uses Enterprize rental car where they don't return the deposit in full. Terrible place stay away...I think the damaged my engine mounts just to rake in more money. More

Earlier this month (February 2012) I purchased a new 2011 Jaguar XF-R. My Sales Consultant was Nikki Mojica. I originally went to the dealership to test drive a 2010 XK-R and Nikki was more than happy to ob Jaguar XF-R. My Sales Consultant was Nikki Mojica. I originally went to the dealership to test drive a 2010 XK-R and Nikki was more than happy to oblige. During my test drive Nikki was extremely knowledgeable about the car and answered each and every question. She was very pleasant and I truly appreciated the time she took to make sure all my questions were answered. I found her to be very pleasant and not at all the stereotype "pushy" salesperson. At the end of my test drive I decided that this vehicle was just not for me. Granted it was a beautiful vehicle but I was looking for the ultimate smooth ride with a "get up and go" engine. Upon returning to the dealership I informed Nikki of my decision. She was pleasant just as she had been during the test drive and informed me that she had a 2011 XF-R which had the same engine as the XK-R, same color inside and out and because of the vehicle type perhaps the ride would be more suitable. Well, to make a long story short, she was right and I am now the owner of a 2011 XF-R. If anybody has ever bought a vehicle before, you know that picking out the car is the easy part. Well I was equally as impressed by New Car Sales Manager Frank Reed. I found Frank to be extremely personable, the smart business type and a real professional and a credit to his industry. I informed Frank that I didn't have to buy a car; however, I would not turn down a great deal. Literally, two minutes later, I had a sheet of paper in my hand with what was even a better deal than I expected. What I thought would be the finance nightmare was next. Again, I was wrong. The Finance Director Frank Pecka basically "took care of me". I had contacted a bank and had obtained an exceptional rate on an auto loan. I informed Frank of the percentage rate I had been quoted and asked if it were possible for him to obtain a better rate. I think I was equally impressed when Pecka returned with a better rate. My experience with him was just as delightful. I cannot speak for any of the other sales consultants, managers, or finance personnel at Jaguar Houston North; but I highly recommend the three individuals who I worked with. Sales Consultant Nikki Mojica, New Car Sales Manager Frank Reed, and Finance Director Frank Pecka made my new car purchase experience a pleasant one. I am not naive enough to believe that they were just being nice to sell me a car, but I believe their degree of professionalism and demeanor were genuine. If anyone is looking to buy at this dealership, please make sure to ask for this trio, and I guarantee you will not be disappointed. More

Service department completed oil and oil filter change. Car driven less than 30 miles after serviced on 8/5/2011/ I drove car to church (within 3-5 miles). Heard noise under car/ thought I had a flat tire Car driven less than 30 miles after serviced on 8/5/2011/ I drove car to church (within 3-5 miles). Heard noise under car/ thought I had a flat tire. Discovered panel on ground. Hanging by one bolt, apparently, bolts were missing and released panel. I told both, Service and Joe, I felt the service department was negligent in securing the panel. And if panel was already cracked, it should have been brought to my attention when serviced. Per Joe Benske/ Manager, was not necessary to remove panel at front of vehicle to change oil. Panel was already cracked on each side. Joe Beneske, requested tow truck to pick up car from house. I agreed. Next day contacted Service, 9:50Am, still waiting for that return call. Finally Joe Benske called back to inform me that I had a beautiful car, very well taken care of, however, they added the missing bolts to panel and yes, there are crack in panel, but it is drivable. My 2006 Jag has less than 35,000 miles; I have serviced and taken care of my car, why would I want to drive my Jag in this condition? Better still why would this dealership recommend that a customer drive this Jag in the broken condition? I had to ask for the cost to replace this broken panel. No one suggested or was pro active in restoring this vehicle to good condition. This indicated to me that they wanted to get me out of the dealership in such a hurry to validate their claim of non negligence. I disagree; the service department was negligent in performing the service function and did not properly secure the panel, therefore causing it to drop and further break and crack. I want restoration of my now defective car. Thank you, Verlis Adams More

My husband and I were very happy with our car buying experience at this dealership. I have bought several new cars and I would rate this as being the most pleasurable new car buying experience I have ha experience at this dealership. I have bought several new cars and I would rate this as being the most pleasurable new car buying experience I have had. Our sales person, Nikki, was extremely knowledgeable about all the features of the car, was very easy to negotiate with so that we did not feel like we were "haggling with a car salesman." I think she did a fantastic job and I would not hesitate to recommend her. More

I owned (and sold) a Jaguar S-Type “R”. Like others have stated, you will be very lucky if you get a return call from the service department in a timely manner. I had one issue with the car where they took stated, you will be very lucky if you get a return call from the service department in a timely manner. I had one issue with the car where they took 11 weeks (total time) to attempt to solve the issue and NEVER got resolved. The technicians are not mechanics, but parts swappers, who keep changing out parts until the problem stops. If your car has an extended warranty the dealership will be looking for extra ways to generate income (e.g…changing out unnecessary items). I’ve had items taken from the car, and in addition, almost every time I get the car back there is a ¼ to ½ a tank of gas missing. I had them start to document the fuel level when I dropped the car off for service. Save yourself some grief and find another auto dealer. More