Jaguar Houston North | Page 4

Went above and beyond to take care of our vehicle’s issues. Good communication and fast turnaround. issues. Good communication and fast turnaround. More

Service was expedited, well presented and convenient. I was assisted even though I was behind schedule. This service has me with every intention of returning. I was assisted even though I was behind schedule. This service has me with every intention of returning. More

Great price and great service! 10 out of 10! I recommend anyone looking for a vehicle to stop here. 10 out of 10! I recommend anyone looking for a vehicle to stop here. More

Phillip is a horrible inconsistence, nonchalant, lying customer service representative. No communication and do not return calls. I will never go back. customer service representative. No communication and do not return calls. I will never go back. More

excellent customer service and professional technical advice The problems diagnosed were explained in a professional manner and recommendations given regarding service options. The work was carried out in a time The problems diagnosed were explained in a professional manner and recommendations given regarding service options. The work was carried out in a timely manner and all the problems resolved. More

Service Alvaro at Jaguar North is the best! He is always on top of everything. I never have a problem when I go to him. Thank you Alvaro at Jaguar North is the best! He is always on top of everything. I never have a problem when I go to him. Thank you More

Fraudulent Vehicle State Emissions Inspections -- Deception On December 31, 2019, I purchased a pre-owned diesel vehicle from Jaguar Land Rover North Houston dealership located at 18205 Interstate 45 N, Houston On December 31, 2019, I purchased a pre-owned diesel vehicle from Jaguar Land Rover North Houston dealership located at 18205 Interstate 45 N, Houston, Texas 77090. A couple of days later, the check engine light came on. I returned it to the dealership on January 7, 2020 to address the issue. The issue persisted after several attempts to fix it, the problem got worse because the vehicle started severely overheating. In the meantime, I discovered that on January 2, 2020, the Jaguar Land Rover North Houston dealership had used a different vehicle(s) to pass the state inspection (to obtain the tags) at its dealership twice for the vehicle I purchased while the vehicle was NOT at the dealership; it was still in my possession: 1. The first vehicle state inspection was performed on 1/2/2020 between 12:40 pm and 12:45 pm for “emission” using a different vehicle that passed, with flying colors, for the vehicle I purchased as a gasoline vehicle while it is diesel (the vehicle I purchased was NOT at the dealership at the time of the inspection, it was in my possession). 2. The second vehicle state inspection was performed right after on 1/2/2020 between 12:46 pm and 12:48 pm for “safety” using a different vehicle that also passed for the vehicle I purchased as a diesel which the vehicle I purchases is (the vehicle I purchased was NOT at the dealership at the time of the inspection, it was in my possession). It appears that the check engine light was deliberately reset prior to the sell. Otherwise, why would Jaguar Land Rover North Houston dealership use another(s) vehicle(s) the pass the state inspection of my vehicle while it wasn’t at the dealership? When I made the general manager aware of the fraud, he brushed it off. More

Have always taken my Jag here for service. Al is fabulous. Can depend on his judgment about needed repairs. Loaner car is always ready if needed. fabulous. Can depend on his judgment about needed repairs. Loaner car is always ready if needed. More