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Jaguar Houston North
Houston, TX
98 Reviews
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Showing 98 reviews
April 02, 2020
excellent customer service and professional technical advice The problems diagnosed were explained in a professional manner and recommendations given regarding service options. The work was carried out in a time The problems diagnosed were explained in a professional manner and recommendations given regarding service options. The work was carried out in a timely manner and all the problems resolved. More
by bpowney
Employees Worked With
Michael Vergara , Al Ramirez
March 03, 2020
Service Alvaro at Jaguar North is the best! He is always on top of everything. I never have a problem when I go to him. Thank you Alvaro at Jaguar North is the best! He is always on top of everything. I never have a problem when I go to him. Thank you More
by lhernandez77
Employees Worked With
Alvaro
February 13, 2020
Fraudulent Vehicle State Emissions Inspections -- Deception On December 31, 2019, I purchased a pre-owned diesel vehicle from Jaguar Land Rover North Houston dealership located at 18205 Interstate 45 N, Houston On December 31, 2019, I purchased a pre-owned diesel vehicle from Jaguar Land Rover North Houston dealership located at 18205 Interstate 45 N, Houston, Texas 77090. A couple of days later, the check engine light came on. I returned it to the dealership on January 7, 2020 to address the issue. The issue persisted after several attempts to fix it, the problem got worse because the vehicle started severely overheating. In the meantime, I discovered that on January 2, 2020, the Jaguar Land Rover North Houston dealership had used a different vehicle(s) to pass the state inspection (to obtain the tags) at its dealership twice for the vehicle I purchased while the vehicle was NOT at the dealership; it was still in my possession: 1. The first vehicle state inspection was performed on 1/2/2020 between 12:40 pm and 12:45 pm for “emission” using a different vehicle that passed, with flying colors, for the vehicle I purchased as a gasoline vehicle while it is diesel (the vehicle I purchased was NOT at the dealership at the time of the inspection, it was in my possession). 2. The second vehicle state inspection was performed right after on 1/2/2020 between 12:46 pm and 12:48 pm for “safety” using a different vehicle that also passed for the vehicle I purchased as a diesel which the vehicle I purchases is (the vehicle I purchased was NOT at the dealership at the time of the inspection, it was in my possession). It appears that the check engine light was deliberately reset prior to the sell. Otherwise, why would Jaguar Land Rover North Houston dealership use another(s) vehicle(s) the pass the state inspection of my vehicle while it wasn’t at the dealership? When I made the general manager aware of the fraud, he brushed it off. More
by Bravo
Employees Worked With
Jason Lacher and Ryan Hon
December 03, 2019
Have always taken my Jag here for service. Al is fabulous. Can depend on his judgment about needed repairs. Loaner car is always ready if needed. fabulous. Can depend on his judgment about needed repairs. Loaner car is always ready if needed. More
by Flanniganskip
Employees Worked With
Al Ramariz
May 05, 2018
Jaguar North Houston Purchased a Jaguar XF Diesel from Jaguar North Houston. I love vthe car and the dealer made buying easy. I have never owned a Jag or a diesel. I am pl Purchased a Jaguar XF Diesel from Jaguar North Houston. I love vthe car and the dealer made buying easy. I have never owned a Jag or a diesel. I am pleased with the car. I would recommend the dealer. More
by Stevek
Employees Worked With
Aden
January 25, 2018
Ignatius (King Rat) Excellent services received from inception of my purchase and trade-in experience at this Dealership. Totally attributed to the professionalism, confi Excellent services received from inception of my purchase and trade-in experience at this Dealership. Totally attributed to the professionalism, confidence, non-pushy staff from the Receptionist (Ms. Sarah) , the Master Sales Consultant/Guild Member (Mr. Alex Nasledov) and the Finance Director (Frank Pecka) resulting as an indelible reminder that when I am ready for another purchase/trade-in, I will most certainly return to them for my next vehicle purchase venture. More
by King Rat
Employees Worked With
Alex Nasledov, Master Sales Consultant and Guild Member, Frank Pecka, Finance Director, Ms. Sarah, Receptionist.
December 04, 2016
Wonderful buying experience! We had a great buying experience with this dealer. The sales and finance representatives were wonderful - friendly, professional, thorough, and relaxe We had a great buying experience with this dealer. The sales and finance representatives were wonderful - friendly, professional, thorough, and relaxed. I recommend this dealer. More
by Stephanie Willrich Pennell
Employees Worked With
Dave Thompson
November 08, 2016
Raised price, then added BS fees.....RIP OFF I visited this dealership to inquire about a used Lexus. When I arrived , we drove the car. Sat to talk about price, and the asking price increased I visited this dealership to inquire about a used Lexus. When I arrived , we drove the car. Sat to talk about price, and the asking price increased $1,000.00. I pulled up the email, showing the price, but when you clicked the link, the price had increased by $1,000.00. Then on top of that, they added on these other fees for other services, that you have to pay. Some dealer services fee, to fix stains and scratched rims. You cannot decline the dealer services thing. You have to purchase it, if you want to purchase a car. Essentially they are forcing you to buy a product with their used cars, regardless if you want to decline. More
by justz93
Employees Worked With
Salesman
August 14, 2016
Worst dealership experience in 30 years After struggling to get online feedback about offers and specific vehicles on their web site, I went in person; was met by the sales manager after wal After struggling to get online feedback about offers and specific vehicles on their web site, I went in person; was met by the sales manager after walking around floor room for 10 minutes but he said he was too "slammed" to help me. He walked up to 3 different salesmen in their offices, none of whom had any customers with them, and they all told him they were too busy to help me. I hung out another 10 minutes before a salesman approached me. He showed me a car I liked from their web site, that had a lease offer from Jaguar, and he said he would email me the lease offers that afternoon and we could meet the next day to sign the deal. The lease offers were all at least 2X higher than the offer on their web site, and when confronted with this, they said this was a much nicer car and $9,000 more than the one in the ad. However, the ad had the same stock number and VIN number as the one I drove, but they didn't want to honor that price or lease offer. A second salesman called me after my visit and said he had been the one to email me a few days before my visit with the pricing on a different car, and he was upset I dealt with a new salesman at the dealership (even though he had no name in his 1 email and never called me), so they fought and got the manager to agree to a split commission. I believe this is why they were quoting me a much higher rate. They then said Chase had me at "Tier 2" credit around 694 so the price was higher. My scores from the three bureaus ranged from 720 to 765 with all other creditors in the last month. To make sure I was not crazy, I went to a second Jag dealer in Houston and their offer was normal and in line with the national lease offer, and would have been $0 down and $500/month less than this Jag North dealership for the same F Type. And there I was Tier I. I ended up getting a Maserati after the experience with Jag Houston North. I won't blame the salesman, who was nice, but maybe the sales culture. Good luck if you go here, and be prepared for shenannigans on pricing. More
by CarMan
Employees Worked With
Dave
March 12, 2014
What a treat. Even with the construction we felt well taken care of. Sorry BMW. Definitely top recommendation. We will be back for future purchases. taken care of. Sorry BMW. Definitely top recommendation. We will be back for future purchases. More
by Aquamann1970
Employees Worked With
Nick
