Jaguar Houston North

Arrived before 7am and was still immediately assisted. Jackie checked on me often providing me updates and offering Uber rides, Drinks, and snacks. Jackie checked on me often providing me updates and offering Uber rides, Drinks, and snacks. More

My Jaguar F-Pace had weird things happen with coolant pressure and engine failure lights, pegged temperature and barely drivable. I just moved back to Texas and had to find a dealership. They took good c pressure and engine failure lights, pegged temperature and barely drivable. I just moved back to Texas and had to find a dealership. They took good care of me and the car. I went through Jaguars customer service to get help and that process is pretty long LOL. But they were helpful and in the end, I got my car back and it’s running great. my service advisor, Phil, stayed in communication with me and kept me updated through the entire process. Very professional and highly recommend this dealership. More

I arrived at 7:30AM and Ms. Carla Waddell met me and walked me inside to her desk. She looked my Jaguar up and explained what services were due. Ms. Waddell showed me the recomm Carla Waddell met me and walked me inside to her desk. She looked my Jaguar up and explained what services were due. Ms. Waddell showed me the recommended package which I chose. I choose to wait in the waiting area. Later, Ms. Waddell came and explained that I had a vacuum pump leaking oil. She described the problem and showed me the cost which I approved. Also, she recommended I replace the power belt while the vacuum pump was being installed. I approved the belt also. Everything got done and my car was washed before noon. I was very pleased with the service I received. I will always use Jaguar Norton with all my service needs. Kind Regards, Robin Exum More

Promises broken, reasonable expectations set and they fell short. First off they sold me a vehicle with a fuel door that would not unlock due to it being broken. Nice. They said they could transfer fell short. First off they sold me a vehicle with a fuel door that would not unlock due to it being broken. Nice. They said they could transfer my Disabled Veteran plates, they were adamant about it! After waiting a few weeks they called to say they couldn't transfer them so they ordered plates and the plates were in. I had requested they let me know if there was any issue with the transfer and I would assist, but DO NOT ORDER NEW PLATES. Was told "oh well we couldn't do it". The form to submit a plate transfer isn't even a half page, and shouldve been submitted with the initial registration. More

Very friendly service department. The Advisor took great care of me. Very knowledgeable people in the parts department also The Advisor took great care of me. Very knowledgeable people in the parts department also More

The overall experience was great. The initial estimate was provided within a short time after dropping the car off. After approving the service items requested, an estimated time of c The initial estimate was provided within a short time after dropping the car off. After approving the service items requested, an estimated time of completion was provided. It was actually done quicker than promise. The car was ready as promised the next day and was detailed when picked up. 5 star service!! More

The service guys who replaced my battery had to remove my tire in the back to get to the battery. I had some other stuff in my trunk for my work like rain jackets traffic vests and a stool. I also had some t tire in the back to get to the battery. I had some other stuff in my trunk for my work like rain jackets traffic vests and a stool. I also had some tools and a tire inflator. When the tire was put back in my car it was thrown on top of all my work equipment with no care for damages. In order to get my raincoat to work my extra job as a police officer I had to remove the tire along with everything else to place back correctly. Normally I would have removed everything but my car cut off on me in route to the dealership. I didn't realize my car had other things wrong besides the battery. that is unacceptable, my work jacket has tire marks on the inside lining of the jacket. Josh was the service advisor who checked me in but I don't know who actually worked on my car and who is responsible for the way my car was left. More

My experience was a mess. Phillip tried but as a whole of the dealership my experience was terrible Phillip tried but as a whole of the dealership my experience was terrible More

Jackie and AL always provide me with excellent service , they keep me updated on my service process they keep me updated on my service process More

Great service Great salesman We loved our buying experience Can’t wait to go back experience Can’t wait to go back More