Jaguar Fort Lauderdale - Service Center

Jag went in for service, Jag came back broken! Worst service department in the history of Jaguar! Where do you take your treasured Jag for a simple Tekata airbag recall, and get it back with broken Worst service department in the history of Jaguar! Where do you take your treasured Jag for a simple Tekata airbag recall, and get it back with broken pieces on your dash trim and a broken air vent? Jaguar of Fort Lauderdale, that's where! Getting them to fix what they broke was an even bigger hassle. Robert Irvine, the service advisor, was unresponsive, ineffective and non apologetic. I've got some advice for this advisor, find another job. Maybe there's a log out there that needs another bump! More

Service department from xxxx If you're thinking of purchasing a Jaguar expect to spend a lot of time at the dealership service department. My XKR has electrical and battery proble If you're thinking of purchasing a Jaguar expect to spend a lot of time at the dealership service department. My XKR has electrical and battery problems that require towing every few months. I put up with it because I like the car, BUT Alpine service is so cumbersome to work with I'm seriously thinking of getting a different car. It's been this way for two years and not much has changed since the AutoNation acquisition. My client adviser is hard to reach and actually has yet to return my call. Car usually not ready when needed. Overall this dealership is a big letdown for the brand. The experience at Audi is far better. Also they recently changed towing providers to AAA with practically zero training. I had to stop one of the drivers from trying to drag my car onto the bed. He had no idea how to put the car in neutral or how to properly hook it. Please don't let this happen to you. Jags have an aluminum frame and hooking them from the bottom can total the car or cause serious damage. More

Excellence in every way! My experience with Alpine Jag and specifically my service advisor Pete Parzan was nothing short of amazing. I am a business owner myself and have a un My experience with Alpine Jag and specifically my service advisor Pete Parzan was nothing short of amazing. I am a business owner myself and have a unique appreciation for great service. I will continue to recommend and bring my Jag to Alpine because of the incredible customer service I continue to receive from Pete and the entire staff. More

Not only do I feel ripped off .. Let's see , I had just trucked my car in from Vegas I usually go to Gaudin Jag which is now closed down and Range Rover took over , I've been going to Let's see , I had just trucked my car in from Vegas I usually go to Gaudin Jag which is now closed down and Range Rover took over , I've been going to a great place in lake LV to do my car , but since I moved to Florida I needed a new place and I dont know any good places yet so I thought well at least I'll go to Jag , let's say I think they ripped me off just seemed way to expensive, I could go on but limited space on here , but the guy I worked on my car was hitting my door against a wall all the paint was chipped off I could tell it was all powdery in that area where the door locks I'm like really !!! and they washed my car like crap when I got it back , anyway even though they got some after market part it was still expensive and took a week . When I got two other quotes in Vegas they were significantly less , if I could only find a good place in Fort L that is trust worthy for all my car needs , dealers are rip offs , More

Top on convertible not coming down I took my vehicle in because the top on my convertible was not coming down. They were able to accommodate me immediately. Service was fast and the sta I took my vehicle in because the top on my convertible was not coming down. They were able to accommodate me immediately. Service was fast and the staff friendly, as usual. Great dealership! More

William Pereira -Terrible William Pereira is extremely disrespectful and seems to be too arrogant to work in any sort of customer service. How he still has job is beyond me. He William Pereira is extremely disrespectful and seems to be too arrogant to work in any sort of customer service. How he still has job is beyond me. He is the reason i will no longer own Jaguars in the future. More

Nice people/excessive pricing I have owned many Jaguars but always look at the at Alpine and buy somewhere else. Not hard to do since they are not selling one of a kind autos. Save I have owned many Jaguars but always look at the at Alpine and buy somewhere else. Not hard to do since they are not selling one of a kind autos. Save thousands on the same car at another nearby dealer. As for service, they are very friendly and courteous but sneaky! Recent oil change did reveal a damaged tire for which they quoted $340 incl mounting and balance. No one mentioned a labor charge of $33 until queried in detail. How do you mount and balance without labor? Also Lund cabin air filter needed replacement for 124. Plus tax. This is at best a $22. Item that is easily replaced in about 10 minutes under the hood. I'm not sure why otherwise intelligent people do their repairs beyond oil change...at alpine. I certainly don't . Find a jag specialist in your locale that is not a dealer and send your savings. To a charity of your choice. More

WORSE jag Dealer on the planet! This dealer is money hungry, do not care about the customers and they love to impose expensive unnecessary repairs up on customers. I had 3 Jaguars s This dealer is money hungry, do not care about the customers and they love to impose expensive unnecessary repairs up on customers. I had 3 Jaguars so far, not the best car, nor the worse, but this guys are trained to screw you overcharging for profit. Next car will not be a Jaguar for the price of service and support you can pay for a real premium vehicle. Be aware stay from Alpine Jaguar don't get taken with their gimmicks and overcharging. More

wouldn't honor extended service. Had vehicle serviced with extended service . dealer submitted initial report to extended warranty company, but refused to submit to them for final ins Had vehicle serviced with extended service . dealer submitted initial report to extended warranty company, but refused to submit to them for final inspection and approval. This cost me $1400. after having a $4500. ext. war. policy. I'D RECOMMEND YOU STAY FAR AWAY FROM ALPINE SERVICE. More

Horrible Experience Very bad experience, after getting my car repaired their for over two years they treated me like a number. My last repair cost over 8k and it took ove Very bad experience, after getting my car repaired their for over two years they treated me like a number. My last repair cost over 8k and it took over 5 weeks to repair. They initially quoted me two weeks and blamed everything on geico, ultimately I had to pay for it and instead of offering a solution they kept pointing the finger. Service advisors don't really care about customer service but instead will send you a survey after the repair is done begging for you to give them a 10 instead of truly earning it. Service managers will try to belittle you instead of working with you to find a solution. They repIaced an arm rest in the vehicle that had two different leather patterns and stated to me that there was nothing they can do about it. I had over $800 worth of rental car fees and I drove 45 minutes from Miami to bring them 7k of business. Instead of acknoweldging that they left me with the $800 bill. Very very bad experience considering i've spent over 12k with Alpine jaguar within one year. I would not recommend them for service instead I would go to Warren Henry Jaguar. More