Jaguar Fort Lauderdale - Service Center

All doors and trunk could no longer be locked or opened with the key fob. Instead the metal emergency key could be used only on the drivers door for access after the others were locked from within. After a with the key fob. Instead the metal emergency key could be used only on the drivers door for access after the others were locked from within. After approximately a week we were told that the problem was a chip in the onboard computer that required replacement. However chips came in from overseas and therefore we would have to wait for months until they arrived. Finally decided to try the service department at West Palm Beach Jag. Within a few hours the next business day we received a call that they found out what the problem was; the gas cap door would not close and secure properly thereby preventing all other doors from closing. Unbelievable! Pathetic service at Fort Lauderdale. Worst I've ever experienced in the automotive industry. Anyone requiring fast, professional, exacting diagnostics should go to West Palm Beach Jag. The absolute Best. In closing Alpine quoted over $3000.00 and WPB charged less then $700. I rest my case!!!!! More

My 2019 Jaguar F-Pace is a lemon. Has been in 2 service departments over 50+ days. I was told I spilled liquid in my cup holder and that liquid was the reason my car stopped working. Plus, I’ve has issues departments over 50+ days. I was told I spilled liquid in my cup holder and that liquid was the reason my car stopped working. Plus, I’ve has issues with my push button starts since 500 miles. Service returned my car to me with my back console not out back into place. They are 💯 incompetent. I was advised to lie to JLR corporate about the liquid situation. Why would I do that? GM Bob willing to help me until JLR denied my 2nd buyback claim. This car came from a different dealer but the issues are still not fixed. I wouldn’t buy or service your car there unless you prefer dishonesty. More

I’ve owned 5 Jaguar Cars and find Ft. Lauderdale Jaguar the leader in Sales and Service! They go the extra mile to address anything that you need and when you find their GM answering phones and involved in the leader in Sales and Service! They go the extra mile to address anything that you need and when you find their GM answering phones and involved in all aspects of his dealership you know that you are going to receive top notch attention! More

Service Department does not honor maintenance agreement *Update, on 04/26/19, I spoke with General Manager Bob Vallone who quickly arranged to have the yearly maintenance conducted on my Jaguar. Thank you! *Update, on 04/26/19, I spoke with General Manager Bob Vallone who quickly arranged to have the yearly maintenance conducted on my Jaguar. Thank you! On 04/23/19, I took my 2017 Jaguar F Pace to the Jaguar Fort Lauderdale dealership for scheduled yearly maintenance and was told that it will cost me $500!! I explained that this yearly service is covered for 6 years of 50,000 miles. They promptly replied that the yearly maintenance must occur during your anniversary month that you purchased the vehicle!! I have never heard of such a thing. Considering that this vehicle was just at there location for mechanical service on 10/18 with 24k miles and then on 04/19 with 25k miles....and this service was NOT conducted on either of these dates!! I had to take my Jaguar to a local garage down the road and pay $100 for an oil change although I paid Jaguar $80,000.00 for a vehicle that was supposed to include yearly maintenance for 6 years!! More

Jag went in for service, Jag came back broken! Worst service department in the history of Jaguar! Where do you take your treasured Jag for a simple Tekata airbag recall, and get it back with broken Worst service department in the history of Jaguar! Where do you take your treasured Jag for a simple Tekata airbag recall, and get it back with broken pieces on your dash trim and a broken air vent? Jaguar of Fort Lauderdale, that's where! Getting them to fix what they broke was an even bigger hassle. Robert Irvine, the service advisor, was unresponsive, ineffective and non apologetic. I've got some advice for this advisor, find another job. Maybe there's a log out there that needs another bump! More

Service department from xxxx If you're thinking of purchasing a Jaguar expect to spend a lot of time at the dealership service department. My XKR has electrical and battery proble If you're thinking of purchasing a Jaguar expect to spend a lot of time at the dealership service department. My XKR has electrical and battery problems that require towing every few months. I put up with it because I like the car, BUT Alpine service is so cumbersome to work with I'm seriously thinking of getting a different car. It's been this way for two years and not much has changed since the AutoNation acquisition. My client adviser is hard to reach and actually has yet to return my call. Car usually not ready when needed. Overall this dealership is a big letdown for the brand. The experience at Audi is far better. Also they recently changed towing providers to AAA with practically zero training. I had to stop one of the drivers from trying to drag my car onto the bed. He had no idea how to put the car in neutral or how to properly hook it. Please don't let this happen to you. Jags have an aluminum frame and hooking them from the bottom can total the car or cause serious damage. More

Excellence in every way! My experience with Alpine Jag and specifically my service advisor Pete Parzan was nothing short of amazing. I am a business owner myself and have a un My experience with Alpine Jag and specifically my service advisor Pete Parzan was nothing short of amazing. I am a business owner myself and have a unique appreciation for great service. I will continue to recommend and bring my Jag to Alpine because of the incredible customer service I continue to receive from Pete and the entire staff. More