Jaguar Fort Lauderdale - Service Center

Horrible customer service when calling Amanda never return my calls after leaving many messages. Linda Bytyqi and James Happel was very helpful return my calls after leaving many messages. Linda Bytyqi and James Happel was very helpful More

I would like to thank my service advisor Amanda Levy for going the extra mile during my visit. Diane who my advisor was out on the day of my visit. She had stored a part for my car in a location unknown to going the extra mile during my visit. Diane who my advisor was out on the day of my visit. She had stored a part for my car in a location unknown to Amanda. Amanda took the time with another co worker to locate this part and saw that it was installed in a timely manner. I appreciate the effort so i didn’t have to return for the install. More

They stole my key chain. I reported it stolen at the time I picked the car up and nothing was done. I called the service manager the next day and still nothing has been d I reported it stolen at the time I picked the car up and nothing was done. I called the service manager the next day and still nothing has been done. More

Horrible customer service when calling service. Javier was very nice and attentive - no issues there Javier was very nice and attentive - no issues there More

Let's face it, no one likes to take their car in for service especially for reoccurring issues. However, service reps like Jose Mena make the process less painful by keeping me informed, being responsiv service especially for reoccurring issues. However, service reps like Jose Mena make the process less painful by keeping me informed, being responsive and accommodating. His customer service skills are outstanding. This guy gets it! More

The service prompt and courteous the accommodations in the waiting room were good and the service coordinator was very professional the waiting room were good and the service coordinator was very professional More

The new location is nice but a bit far. I love my service manager, Diane Wiley. She is the best. I love my service manager, Diane Wiley. She is the best. More

My rep, Jose, kept me informed of what repairs were being done in a timely manner and kept me abreast of costs associated. Very courteous and professional done in a timely manner and kept me abreast of costs associated. Very courteous and professional More

Diane Willey as my service contact was very nice and helpful. Without her respectful personal assistance I would not have been as comfortable with this dealership. Diane made me feel appreciated as a Ja helpful. Without her respectful personal assistance I would not have been as comfortable with this dealership. Diane made me feel appreciated as a Jaguar customer. I have had a very difficult time getting thru to them on the phone. I don’t know whether it is because of their recent move to a new location or because they are understaffed. When I do each someone I get all of my questions answered beautifully. Since I picked my car up my Internet service has stopped working. I did get a return phone call to explain about my outdated Sim card. The transition took place while the car was in the possession of the dealership. That means that I drove in with all of that working perfectly and left without being able to use my Bluetooth or even my Waze app in the car. I am hoping that someone will be available to help me make that work. I feel like it was a disservice that occurred that I noticed as I was driving out of the dealership at closing time. My proximity this dealership makes it such that I hope to have an ongoing relationship with them where I can count on good service. Diane made me feel appreciated as a loyal Jaguar customer. More

Ease in checking in. Jose Mena is my service consultant and he has always done his best to make sure everything I have needed to be done is done correctly. Jose Mena is my service consultant and he has always done his best to make sure everything I have needed to be done is done correctly. More