Jaguar Fort Lauderdale - Service Center

My service advisor Amanda was great. She listened to all my concerns and pointed out some things I hadn’t even noticed. She kept me updated and went above and beyond to make sure everyth She listened to all my concerns and pointed out some things I hadn’t even noticed. She kept me updated and went above and beyond to make sure everything was done. Overall great experience More

I appreciate the first class treatment. My concerns were taken into consideration and resolved. I was treated with kindness and that is important when dealing with a dealership. My concerns were taken into consideration and resolved. I was treated with kindness and that is important when dealing with a dealership. More

Went to the dealership to have the car inspected so I could renew the Easycare service contract. It took a little longer than expected but completed the task. Amanda was very helpful and kept me up to da could renew the Easycare service contract. It took a little longer than expected but completed the task. Amanda was very helpful and kept me up to date. Had the opportunity to greet Edward Bianchi who has been my salesman since 2020, always a pleasure to deal with him. More

Jaguars and Land Rovers are higher-end cars, and both the cars and their service are quite expensive. As such, a patron should be able to expect commensurate service. I bought a used Jag locally, and took cars and their service are quite expensive. As such, a patron should be able to expect commensurate service. I bought a used Jag locally, and took it to JFL to have an oil change done and have the car looked over. First, I spent nearly a week trying to get an appointment scheduled. It is impossible to call in to the service advisers - you get an answering service, who attempts to call them, or claims to, and getting through doesn't happen. We are told they will call back. But that never happens. I have yet to receive any call back from this dealership, after probably 6 times being told that I would. I finally managed to get one woman on the phone who set up the appointment for me. Because the car was still under an extended warranty that they recognize, I got a loaner, so I could get back home. I was told by the assistant service manger that my car "definitely" would be ready the same day. But 4:00 and 5:00 came and went, and calls to the dealership? You guessed it. No way to reach anybody, and no call back. Unsuccessful. So at 6:00, I drove back there, expecting to pick up my car. I saw my original service adviser, whom I like, who was not there in the morning when I took my car in. He told me that my car wasn't ready, and if it had been, I would have received a call. Although I found that hard to believe, I went home. My car was ready the following day, at 6:00pm. So, to do an oil change, it took the dealership two entire days. And I have no idea why. Either I had an appointment (I did, on the morning of the first day), or I didn't. Considering the oil change was $340, and the service I received was really disappointing, I wouldn't recommend this dealership. If others have had a different experience, then I'm happy for them. But the way the machinery works here, I can't imagine how they could have. I own three cars, and all three are higher-end. And the other dealership I deal with, since one of my cars is two years old and under manufacturer's warranty, is 100 times more efficient, and far better communicators. And I've owned Mercedes and other very nice cars in my day, and the dealers I have taken my cars to are never this - what, disorganized? I don't even know what the issue was. Shortage of staff? Overbooking? I'm not unreasonable, and I don't only leave negative reviews. This dealership is, at the very least, disinterested and disorganized. Or, maybe it's worse. Maybe they just don't want to deal with customers, or have the right staff. I have no idea. More

Luxury is more than the prestige of driving a nice car; it encompasses the flawless service received at the dealership and especially, from Mr. Alfred Pagliaro at Jaguar Land Rover Fort Lauderdale. it encompasses the flawless service received at the dealership and especially, from Mr. Alfred Pagliaro at Jaguar Land Rover Fort Lauderdale. More

I took my car to be serviced at this dealership. They were very courteous and delivered prompt service. Alfred Pagliaro was very helpful in assisting me to get information on how to upgrade my Nav They were very courteous and delivered prompt service. Alfred Pagliaro was very helpful in assisting me to get information on how to upgrade my Navigational software. More

Thank you Jaguar Fort Lauderdale for the excellent service. They were responsive, always accommodating, and professional. Highly recommend. service. They were responsive, always accommodating, and professional. Highly recommend. More

Hila has been the best customer rep interms of good communication and knowledge during this past 5 years! communication and knowledge during this past 5 years! More

The service was performed as promised. My Service advisor Diane is excellent in scheduling and all follow up as my XJL was there . My Service advisor Diane is excellent in scheduling and all follow up as my XJL was there . More

Thoughtful, efficient service rep. Good work from the mechanics. Will continue with service appointments. Very happy. Good work from the mechanics. Will continue with service appointments. Very happy. More