Jaguar Cary Certified Pre-owned & Service

Do not take your Jaguar here for service. After having to call twice since the service "advisor" did not return the first call, I was shocked to discover that they have a 2 week wait for appo After having to call twice since the service "advisor" did not return the first call, I was shocked to discover that they have a 2 week wait for appointments for something as simple as a battery replacement if you want to wait for the car. Otherwise, you have to leave it for 2-3 days without a loaner vehicle. An appointment here requires 2 people to make 2 separate trips to change one 2-year old battery! I love my Jag but stay away from these guys for service. They just don't give a crap for Jaguar service since they no longer sell Jaguars. More

On 10/19/22 my 2018 Jaguar stalled and was towed to the Cary dealership, in which it was purchased from new in 2019. I was stranded over 100 miles from home and no loaner vehicles available til 11/02/22. I Cary dealership, in which it was purchased from new in 2019. I was stranded over 100 miles from home and no loaner vehicles available til 11/02/22. I was pissed but I got over it. On 10/24/22 I checked for any updates...what's wrong with my car, loaner available or estimated completion date. NO, NO, & NO ! Nothing has been done and they are trying to work me in between appointments. BTW, my car had to be towed to the nearest Jaguar dealership. Now, I got to wait for days just for someone to tell me "whats wrong with it". I never thought this type of treatment was associated with Jaguar. More

Horrible service experience. After offering loaner over the phone, when I arrived( I live 2 hours away) was told they don’t give out loaners for recall service appts. Ultimatel After offering loaner over the phone, when I arrived( I live 2 hours away) was told they don’t give out loaners for recall service appts. Ultimately I was told to call an Uber, and a 4 hour service appt took 7 hours and no one spoke or apologized or offered anything I waited and wasted my entire day Unkept promises Unpolished team members for an upscale dealership More

I went in to look at an I-Pace but they didn’t have one in stock. I spoke with Tomera and she was outstanding! She followed up with me to let me know they were expecting one to come in and she stayed in to in stock. I spoke with Tomera and she was outstanding! She followed up with me to let me know they were expecting one to come in and she stayed in touch and addressed all my questions. She made sure to let me know when it came in and was extremely helpful and courteous. Even though I didn’t end up buying the car (for reasons that had nothing to do with the dealership), I would recommend doing business here and ask for Tomera! More

I stopped by to make a purchase and had financing in place to drive off the lot. However, their policy is they do not negotiate, needless to say I took my talents to South Beach. While I understand corp place to drive off the lot. However, their policy is they do not negotiate, needless to say I took my talents to South Beach. While I understand corporate policy, I have been a businessman for 25 years and in my experience when the economy shifts good business practice is to be nimble enough to adjust to the business environment before it forces you to adjust. Never will I let anyone with 10s of thousands of dollars walk away without a very long conversation. I wonder if when the economy really starts to slide this fall if they will start acting as if they are actually interested in selling cars. Not a fan of the whole "No Hassle" dealerships...I didn't know that when I arrived so be advised." Me..I'm gonna just have to go find a deal elsewhere this month. More

After the horrible service in Wilmington North Carolina After the horrible service in Wilmington North Carolina where I live with them trying to rip me off I thought I would check in to Cary. They acted l After the horrible service in Wilmington North Carolina where I live with them trying to rip me off I thought I would check in to Cary. They acted like they didn’t even want to sell a car so guess what they didn’t sell one to me. Someone did contact me to follow up and I told them what happened they said I was the third person that day that said the same thing I guess I’ll be buying a Corvette instead of a jaguar. I’ll live you’re not that special More