Jaguar Anaheim Hills Certified Pre-Owned & Service

Worst Car Dealer Ever! BE CAREFUL (LAWSUIT) OF THIS DEALERSHIP AS THE MIGHT SUE YOU AS THEY DID WITH MY WIFE!! They sent a threatening letter to my wife about 6 months ago BE CAREFUL (LAWSUIT) OF THIS DEALERSHIP AS THE MIGHT SUE YOU AS THEY DID WITH MY WIFE!! They sent a threatening letter to my wife about 6 months ago and then served her with papers to sue her. In all my years buying cars this has never happened and I have never heard of this from any other dealer. If I was buying another Range Rover it would NOT be from this dealer. What a horrible way to treat your customers. What a bunch of unprofessional people. In my opinion not worth the risk when other land rover dealers don't act this way like Mission Viejo, Cerritios, Newport Beach or Hermosa Beach Land Rover. To be clear this was Land Rover and not Jaguar. We are now forced to defend a B**S** Lawsuit. Buy your car from any other dealer why take the chance you might be sued! This is all coming from the leadership/ownership of the dealer. More

CHOOSE ANOTHER DEALER / CHOOSE ANOTHER BRAND! I am in awe as I type this review. My Range Rover Sport lost it's front spoiler twice in shopping center parking lots because the car lowers itself s I am in awe as I type this review. My Range Rover Sport lost it's front spoiler twice in shopping center parking lots because the car lowers itself so much that the spoiler gets hung up on the curbs and breaks the clips off, releasing the spoiler onto the ground. Odd that the car didn't raise itself up when I started it so that this would be avoided, isn't it? The first time this happened I was early in my 3 year lease and the dealer said nothing and reattached the spoiler. This story takes a sad turn when the problem occurred a second time and the dealer wanted over $200 to perform the repair (though it involves $5 worth of parts). They also tried to get me to pay for nearly $300 in "preventive maintenance" for a throttle-body, claiming the gas in California causes the throttle body to become dirty. Why would a lessee pay for that, especially with a prepaid maintenance plan on the car for the life of the lease? When I protested, Ron, the not-very-good service manager encouraged me to open a case with Range Rover. Shockingly, the woman from corporate who handled the case had zero technical knowledge. She made her decision to side with the dealer based on her conversation with the dealership who claimed that "I had hit something". She possessed no skill sets to investigate properly and make an informed decision. So sad! I am leaving this brand over $5 worth of parts. In the "Amazon Era", I think this brand has lost it's way when it comes to customer service, and it will show up in their financial results long-term. More

Lemon ? I leased F pace fully loaded back in May. The car broke down at the 10.000 mark. The car has been at the shop for over a Month and what is worst they I leased F pace fully loaded back in May. The car broke down at the 10.000 mark. The car has been at the shop for over a Month and what is worst they still do not know what the problem is ...... waiting for corporate to send a master technician since every other posssible solution did not work. I currently drive a rental basic model FX , but I am paying for a much more expensive and more luxury car that I aam not driving. As of this Morning they still don’t know how to fix it , corporate is involved now and is up to them to review my case to see if the can offer a buy back. I am not sure what my options are (?) any suggestions anyone .......... S. Alarcon More

Bad attitude I was looking to lease a new Land Rover HSE. I looked online and found there was a special manufacturer’s incentive lease on the HSE for $1145 per mon I was looking to lease a new Land Rover HSE. I looked online and found there was a special manufacturer’s incentive lease on the HSE for $1145 per month, based on msrp if 100,500. I went to my local dealer, Penske, and found a vehicle that was close to what I was looking for but didn’t have adaptive cruise control that I really liked on my Jag and BMW. They offered me the the incentive lease terms. I came home and searched the inventory at Anaheim Hills. They had essentially the same vehicle plus the adaptive cruise control for the listed purchase price of $2000 more than the Penske vehicle.. And this specific vehicle listed the Manufacturer’ s special lease incentive on the website. I then called early Saturday morning. I asked the sales person ( I don’t recall his name) how much more would the lease payment be in that car under the manufacturers incentive. I then got a lecture. “I don’t know how much you know about Land Rover, but it’s a boutique luxury car.” ( I had a 2013 Land Rover to trade, so I was familiar with them) He went on, “further, dealer participation is required and we don’t participate in those manufacturer programs. We couldn’t even get close to that price as supply is so limited” (this in spite of the fact their own website listed the manucturer lease incentive for that vehicle.). At this point I told him ok, i’d go back to Penske and take the deal the deal. That’s when his attitude changed 180. “Oh, if you have an offer from another dealer bring it in and I know we can work something out in 20 minutes.” Seriously? I’m gonna drive across town when he already told me he couldn’t even get close to the manufacturer incentive deal? Now he knows we can work out something in 20 minutes? I hung up and immediatley went to Penske and got the car with absolutely no hassles and no games. My husband and I have bought six cars in the last ten years including Land Rover, BMW, Jaguar and even Ford. Never did I experience an attitude like this guy. He not only lost a probable sale, but his dealership and The Rusnak Group has lost my business for good. More

Terrible Service I was told to drive down to the dealership which is 35 miles from my house to pick up a cargo cover that was ready for me, as I was a mile away from t I was told to drive down to the dealership which is 35 miles from my house to pick up a cargo cover that was ready for me, as I was a mile away from the dealership I received a call from them stating they did not have it after all. Waste of gas and time, had to sit in traffic on the 91fwy all the way home. My second experience I brought my new car back because the two top panels keep coming loose and they were going to repair or replace them. I was given a ford truck rental. Friday at 3:30pm I received a call my car was done and I needed to pick it up before they closed for the evening otherwise I would be charged for the rental truck over the weekend. My husband and I were on our way to a graduation, we had to sit in traffic to rush down there and when we got there the car wasn't ready! 45 minutes later they brought the wrong car to us! Then when they finally brought my car, the problem wasn't even fixed! We were 2 hours late to the graduation and I still haven't received the call back from the manager Tom who promised to call me when he got the new panel pieces in and a guaranteed Land Rover or Jaguar rental. I tried calling because I never heard back and was told Tom will be calling me...still waiting and meanwhile the two top panels keep popping off my brand new car and still no cargo cover. Very disappointed in the car and the service, should have bought something else somewhere else. I would not recommend this place til they figure out how to run a business. More