Jacobs Mitsubishi

Pete Kelley cares about customers and works hard to get Pete Kelley cares about customers and works hard to get what they are looking for in a short time and at the lowest possible price. Thanks to him an Pete Kelley cares about customers and works hard to get what they are looking for in a short time and at the lowest possible price. Thanks to him and all the helpers resolved. Unfortunately, I noticed that the prices of the exhibits are exaggerated. More

2020 Outlander Todd was a pleasure to work with. When he saw I had done research on numerous vehicles and pricing he was very upfront about dealer fees not included Todd was a pleasure to work with. When he saw I had done research on numerous vehicles and pricing he was very upfront about dealer fees not included in online price before we even started seriously looking. I wanted a very new low mileage SUV. He found me a 2020 with 3400 miles that was substantially cheaper than brand new, but essentially a new car. Price was very reasonable per my research. He got me a trade in on a very old car that ran but had little blue book value. I drove 30 miles and had no way to get a 2nd car home. All went smoothly. No headaches and no high pressure sales tactics. I have to give 5 stars to him and I would recommend your dealership and especially tell friends to go to Todd. Thanks More

AMAZING DEALS! Down in Florida on business, and saw a beautiful F150 Platinum at Jacobs. I didn't plan to buy a truck but my salesman Pete Kelley made me an offer I Down in Florida on business, and saw a beautiful F150 Platinum at Jacobs. I didn't plan to buy a truck but my salesman Pete Kelley made me an offer I could not refuse. The whole staff was great. Pete made this like a trip to 7/11. I never thought buying my dream truck would be so easy. You have to go see Jacobs Mitsubishi, and make sure you ask for Pete! More

It was an awesome experience! Excellent customer service and they suited all of my needs. I had questions they had all the answers. I spoke to Samantha Mutter for the most part and she got everything done t and they suited all of my needs. I had questions they had all the answers. I spoke to Samantha Mutter for the most part and she got everything done that needed to be done. She was very honest. She knew what she was talking about. I highly recommend speaking to her if you need answers, the truth, and a car! More

Go see Sammy Lynn I promise you won’t be disappointed!! She was such a great help to my family and I and I recommend her to anyone car shopping She was such a great help to my family and I and I recommend her to anyone car shopping More

love my suv Sammy and drew are amazing. very big help with my vehicle purchase. glad i went to jacobs mitsubishi. see sammy or drew for for sure! Sammy and drew are amazing. very big help with my vehicle purchase. glad i went to jacobs mitsubishi. see sammy or drew for for sure! More

Jeremy has gone so Far and above any other previous salesman that I have dealt with… He is a fantastic person excellent deal with very efficient and wants you to be 1000% satisfied ...and his kindnes salesman that I have dealt with… He is a fantastic person excellent deal with very efficient and wants you to be 1000% satisfied ...and his kindness and salesmanship do not just stop with The sale… He also arranged shipping which is another fantastic company… The general manager is just a fantastic person ...The extended warranty is the best you can buy…financing was excellent… Just great people to deal with… I will definitely when I am in the market for another vehicle buy it from Jeremy… Jacobs Mitsubishi I hope is nothing less than honored to have a fantastic person like this at their establishment…I sure hope that they can show their appreciation for him with a simple little $500 lunch gift card... Good genuine people do not come along like this often… He is a great person I am nothing less than honored to have done business with him.... More

Took my money then sold the car after lying to me. Just had the absolute worst car buying experience with Jacobs Mitsubishi after they took $1,000 deposit and had me sign a purchase agreement to find o Just had the absolute worst car buying experience with Jacobs Mitsubishi after they took $1,000 deposit and had me sign a purchase agreement to find out they sold the car to someone else after lying to me! We agreed on a price on July 20th. At that time, I informed the salesman that I could put deposit of $500 on the vehicle and pick it up as soon as it was ready. The salesman informed me I needed to place $1,000 deposit to secure the vehicle purchase to which I agreed to.

 He then informed me the vehicle would not be ready until July 27th because the headlight needed replaced. The $1,000 deposit was taken out from my account and Gene advised me he would be sending me a purchase agreement to which I would have to sign and send back over to “lock it down” as he stated, he also called to secure the deposit so I signed it and sent it back over. He then informed me that the vehicle would be ready on July 27th since he knew I was scheduling my flight to pick it up. I followed up with the salesman every day and was being told the new headlight had not come in yet but he assured me he would let me know as soon as he could so I could schedule my flight (keep in mind I have been trying to buy this car every single day, I was waiting on them, they were not waiting on me for anything). He assured me that the estimated pick up date would be around July 31st but would call me back when he had a definite date when I could pick up the vehicle. I called again on Saturday for an update, because as you know I was ready to pick up the vehicle for 6 days and it was at this point I was told by an employee that the car was being sold and the new owner was there to take delivery even though he acknowledged that the salesman had taken $1,000 deposit from me and he acknowledged that he received my signed Purchase Agreement which clearly states that it was a Cash Price deal. My theory: Did the headlight even need replaced? They clearly sold it days before I was told it was ready, were they just stringing me along until someone came in with a better offer? At the end of the day there’s nothing I can do to get the F-Pace I really wanted. I highly recommend not wasting your time at Jacobs Mitsubishi. I can't believe scummy dealerships like this still exist with how easily they can be called out on social media. More

Samantha Mutter was awesome along with the Sales Manager and Finance Manager. Such a smooth transaction from the get go!! Worked to totally meet my needs!! Thank you all. and Finance Manager. Such a smooth transaction from the get go!! Worked to totally meet my needs!! Thank you all. More

Superb Customer Service My journey for searching for a Dodger Charger Hellcat started a couple of weeks ago. I was browsing the internet and stumbled upon this particular Hel My journey for searching for a Dodger Charger Hellcat started a couple of weeks ago. I was browsing the internet and stumbled upon this particular Hellcat that sparked my interest and it was located at Jacobs Mitsubishi. I initiated the inquiry and was contacted by Todd one of the great salesman on the team within an hour or so of submitting my inquiry online. Todd was very accommodating in answering my questions and also providing some additional pictures and videos to me that I had requested. This really helped solidify my eagerness and passion to move forward with talking some numbers, and being that I am two states and 5.5 hours away just driving over is out of the question. The following day which was a Thursday Todd was off that day and passed the negotiating efforts over to his colleague Jeremy whom is another great salesman on their team. Jeremy and I, along with their Sales Leadership negotiated back and forth up until Friday when we were able to agree on a final price. I was able to secure a down payment at that time with the plan to drive down the following Monday to finalize the negotiations and ultimately test drive the vehicle. Upon arrival on that Monday morning Jeremy, Todd, and the entire staff were very accommodating throughout the buying process. Noting that I am in the customer service industry myself and a corporate professional, I had to work while on the road and at the dealership, Jeremy was kind enough to allow me to utilize his office to conduct my meetings and business virtually (can't thank him enough for that). The entire team at Jacobs Mitsubishi came together like a well oiled machine to delivery an exceptional car buying and customer experience to provide me the car that I have longed for, and for that Thank you. Bryan Rose More