Jacobs Mitsubishi

WARNING! Jacobs Mitsubishi changed the purchase contract price we had agreed upon after they had taken my vehicle as a trade in. They gave me this story that Jacobs Mitsubishi changed the purchase contract price we had agreed upon after they had taken my vehicle as a trade in. They gave me this story that they had computer issues and had lost the contract. That they were going to rewrite the contract. This was a huge red flag as I had offered them a copy of their so called lost contract that they had emailed me but they insisted on rewriting it. They further pulled my credit a SECOND TIME without my authorization (for the rewriting of their so called lost contract. We all know how credit drops each time it is pulled. Once I saw what the new contract was, I told them it was not the deal we had agreed upon and I was no longer interested in the deal. Quickly they reflected and went back on the original price. All this was done after they had accepted my car as a down payment and I took the new one. Then they emailed me a new contract, however on the second page the interest they wrote was a lot higher and the total monthly payments had also increased. I called them up again and told them none of the numbers they wrote on the rewritten contract were what I had agreed to. I repeat; I had NOT AGREED with the changed terms and I no longer wanted to deal with them. I told them to take their car and give me my car back. That is when the Brazilian sales told me that my car had already left to be auctioned and I had to pay them $3,000.00 if I wanted my car back. It is against the law to sell the car of a purchaser when you don't have a completed deal. I further told them they needed to return my car no matter where they had taken it to and that I would not pay any amount for them to bring the car to the dealer. I waited on their call to pick up my car and return the one they falsely tried to sell me. I then received a written message from Javier that if I didn't return the car they would report it stolen!!!! A car they gave me the keys to. I could understand reporting it as a repo but STOLEN? Yet not a word about returning my car. Javier went as far as telling I would be deported. Let me make it clear, that simply because my English is limited doesn't mean I can be conned nor will I be intimidated as I have all legal and proper documentation to be in the USA. I have a work permit and have been working hard to earn my way and not live off of any government project. I didn't know that the car sales men at Jacobs Mitsubishi were also Homeland agents. If they were they would have known my legal status. Trying to intimidate buyers and switching contracts while increasing the interest and monthly payments is dishonest and illegal. I did return their car which I even video taped in fear that these crooks would deny that I returned it. It has now been 12 days and my car has not been returned to me. I have missed 12 days of work as I have no transportation nor can I afford to take an Uber as these con artists are not returning my calls. I need my car back, your assistance is urgently needed as I have financial responsibilities to comply with. My credit is being affected as Jacobs Mitsubishi have maliciously tried to con me. Translated by Maria Molina on behalf of Lazaro Carmenate. More

I bought the VinFast V8 plus from Jacob’s Mitsubishi New Port Richey. The car from first day has issues makes noise at the rear wheels there front left window. It didn’t work and many issues at the screen Port Richey. The car from first day has issues makes noise at the rear wheels there front left window. It didn’t work and many issues at the screen. Also the suspension it’s so bad like you feel when is a little bum like a donkey Jacob from Mitsubishi has the worst service ever I was waiting about 40 days to check the car Venue the problems before I went there. I went Saturday. They supposed to fix my car and they left me without the car for four days. I called VinFast of US pick up the worst service ever. The agent said I don’t know because my manager is not here what you have to do with your transportation on Monday evening he called me and he said we can pay a a rental car for you, but if you understand, it was late because the next day evening, my son went there to take the car when we receive that. They didn’t fix the Spencer on interior wheels and also the door on the front who had issue it doesn’t open from inside. The worst dealer in the area.. Stay away from them... More

I bought a car from them three weeks ago trading my car for lease for a VinFast V8 plus 2024. They promised to me that they give me a house charger. Until now they didn’t say anything about that and I h for lease for a VinFast V8 plus 2024. They promised to me that they give me a house charger. Until now they didn’t say anything about that and I have not any information. They avoid to answer me to all my calls about that. The second thing is car has many issues. I called them to make an appointment for check that in service since one week they didn't answer to me. After a lot of calls they try to send me to another dealer who shaid that he is not available to check my car . I called them again and they said to me we can do that now but after three weeks. This is the worst service ... Stay away from this dealer ... More

My husband and I had a great experience with Jacob’s Mitsubishi, Obi is an amazing salesman. He is definitely an asset to the dealership. Mitsubishi, Obi is an amazing salesman. He is definitely an asset to the dealership. More

Mr.Obi Great customer Surface and offered me water. very awesome guy and patient guy. awesome guy and patient guy. More

Great people to work with! ! Amazing. When I trade this on In I’ll buy another from Obi ! Amazing. When I trade this on In I’ll buy another from Obi More

Obi was great, Management needs to organize their communications better. Management was Very unprofessional while i was being taken care of. communications better. Management was Very unprofessional while i was being taken care of. More

They helped out me out get the car I wanted and obi is absolutely wonderful absolutely wonderful More

On 11-12-2024, my son took his 2007 Mitsubishi Outlander to Jacobs Mitsubishi on US19 in New Port Richey, Florida, for three recalls, including a stop lamp switch replacement. He also requested a diagnostic to Jacobs Mitsubishi on US19 in New Port Richey, Florida, for three recalls, including a stop lamp switch replacement. He also requested a diagnostic for an engine warning light. The service center assured us that they would check everything with the diagnostic. The results indicated a cracked fuel cap, a fuel pressure sensor, and some minor upkeep and maintenance. Nothing was noted about the brake system in the status report. Upon picking up the car, my son drove 1/4 mile down the road and pulled into the left turn lane. He called me, stating that the car would only accelerate to 10mph and the brake pedal was stiff. I returned to the service center and informed them of the issue. An employee insisted that my son drive the car back, despite my concerns. When my son arrived, his brakes were smoking. The mechanics immediately inspected the cabin of the car, but did not check under the hood until they took it into the bay. I was initially told that the brake issue was a coincidence, and then informed that old brake fluid was causing pressure buildup. I insisted that they were not looking for the problem but rather an excuse for why it was not their fault. I requested that they reassemble the car, and I would take it to a reputable mechanic to diagnose the issue. The mechanic performed a visual inspection, revealing that the brake system was burned up, the front rotors were fried, and there were no brake pads left as they had burned off. The back rotors were fine, but the back pads were almost gone, and the car was not safe to drive. We were informed that we were fortunate the car did not catch fire. Upon further research, we discovered that over-tightening the stop lamp switch, which was one of the recalls addressed, could cause the exact problem we experienced. I tried to go to the dealership to talk to management but none were available. The employee that had my son drive the car back after reporting the issue said he was management but refused to identify himself. It took 5 days and me opening a formal complaint to Mitsubishi Automotive HQ to get any manager to call me back. Ray Sousa stated that they are not responsible for a car once it leaves the shop and Corporate can do any investigation they want. Do not have any work done by any of the dealerships as they all back each other up. More

Everyone was extremely courteous and friendly to me today. It was a wonderful experience and purchase. today. It was a wonderful experience and purchase. More