Jacobs Mitsubishi

My husband and I had a great experience with Jacob’s Mitsubishi, Obi is an amazing salesman. He is definitely an asset to the dealership. Mitsubishi, Obi is an amazing salesman. He is definitely an asset to the dealership. More

Mr.Obi Great customer Surface and offered me water. very awesome guy and patient guy. awesome guy and patient guy. More

Great people to work with! ! Amazing. When I trade this on In I’ll buy another from Obi ! Amazing. When I trade this on In I’ll buy another from Obi More

Obi was great, Management needs to organize their communications better. Management was Very unprofessional while i was being taken care of. communications better. Management was Very unprofessional while i was being taken care of. More

They helped out me out get the car I wanted and obi is absolutely wonderful absolutely wonderful More

On 11-12-2024, my son took his 2007 Mitsubishi Outlander to Jacobs Mitsubishi on US19 in New Port Richey, Florida, for three recalls, including a stop lamp switch replacement. He also requested a diagnostic to Jacobs Mitsubishi on US19 in New Port Richey, Florida, for three recalls, including a stop lamp switch replacement. He also requested a diagnostic for an engine warning light. The service center assured us that they would check everything with the diagnostic. The results indicated a cracked fuel cap, a fuel pressure sensor, and some minor upkeep and maintenance. Nothing was noted about the brake system in the status report. Upon picking up the car, my son drove 1/4 mile down the road and pulled into the left turn lane. He called me, stating that the car would only accelerate to 10mph and the brake pedal was stiff. I returned to the service center and informed them of the issue. An employee insisted that my son drive the car back, despite my concerns. When my son arrived, his brakes were smoking. The mechanics immediately inspected the cabin of the car, but did not check under the hood until they took it into the bay. I was initially told that the brake issue was a coincidence, and then informed that old brake fluid was causing pressure buildup. I insisted that they were not looking for the problem but rather an excuse for why it was not their fault. I requested that they reassemble the car, and I would take it to a reputable mechanic to diagnose the issue. The mechanic performed a visual inspection, revealing that the brake system was burned up, the front rotors were fried, and there were no brake pads left as they had burned off. The back rotors were fine, but the back pads were almost gone, and the car was not safe to drive. We were informed that we were fortunate the car did not catch fire. Upon further research, we discovered that over-tightening the stop lamp switch, which was one of the recalls addressed, could cause the exact problem we experienced. I tried to go to the dealership to talk to management but none were available. The employee that had my son drive the car back after reporting the issue said he was management but refused to identify himself. It took 5 days and me opening a formal complaint to Mitsubishi Automotive HQ to get any manager to call me back. Ray Sousa stated that they are not responsible for a car once it leaves the shop and Corporate can do any investigation they want. Do not have any work done by any of the dealerships as they all back each other up. More

Everyone was extremely courteous and friendly to me today. It was a wonderful experience and purchase. today. It was a wonderful experience and purchase. More

Obi, Natalya, and Jeremy were wonderful! They made my experience purchasing a new 2024 Mitsubishi Outlander easy! They were very nice, professional, and knowledgeable. If and when you come h They made my experience purchasing a new 2024 Mitsubishi Outlander easy! They were very nice, professional, and knowledgeable. If and when you come here, please ask for them, they will do right by you and get you the best deals! Awesome is what I would call them and my experience! More

Very simple process great team and beautiful selection of vehicles. They were quick to get me taken care of. vehicles. They were quick to get me taken care of. More

So I am back! ! I posted a bad review because my experience was really bad at the time. However since the dealership has made things some what right. I have to say ! I posted a bad review because my experience was really bad at the time. However since the dealership has made things some what right. I have to say the salesman Jason, He was awesome very honest and straight with me. Mike in finance was also amazing he did everything to help me and he is an amazing person . I would work a deal with these two anytime. I buy a car every 12 months and I have nothing but good things to say about them both. However what I have to say poorly is about the sales manager BO!!. So needless to say he stung me along for over a week but we finally came to a deal. I bought the Porsche and I love the car but here is the issue. Bo sold me a car with a key that does not work. I can not lock or unlock the car the Keyfob is a aftermarket key. He said take it to batteries plus they can reprogram it. The battery was dead so long the car no longer recognized the key. So I was told !! I did as he said and went there the next day nothing can be done it is a Porsche not a Toyota. They can not program it so I called almost every locksmith in the bay area and was told by each of them I had to go to Porsche the security on the key is too high and they don't want to risk it. So I took the car to Porsche to learn the key is not a Porsche key it is a ebay keyfob and it will never work I need a real Porsche key. so I text Bo all this information over 5 days ago and he has yet to say a word. So you might say well that's just a $100-200 key to replace well no. The key is $600 and has to be ordered from Germany. That will take a week then once the key gets in they have to program is and that is another $450-600. So after paying $70k for a car I can not lock the doors and I had to pay Porsche $1,100 for a new keyfob meanwhile Bo still has not reached out. So needless to say talk to Jason and deal with Mike but if Bo comes around just tell him to xxxx off because you are about to be told he can make a pile of crap into gold and trust me he can not. More