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Jacobs Mitsubishi Wesley Chapel - Service Center
Wesley Chapel, FL
108 Reviews
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108 Reviews of Jacobs Mitsubishi Wesley Chapel - Service Center
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Verified Customer
July 17, 2023
Purchased a 2017 Chevy Silverado on Friday 6-23-23 signing paperwork at 4pm to include additional warranty for the truck. My Wife and I were almost in a serious accident on I4 over the very same weeke signing paperwork at 4pm to include additional warranty for the truck. My Wife and I were almost in a serious accident on I4 over the very same weekend because of the truck. The truck becomes completely unstable at highway speeds when attempting to change lanes or deviate in any way from driving straight. It immediately begins to sway back and forth to the point it’s completely unsafe. By 9am Monday morning 6-26-23 I was on the phone with management explaining the issue and that I needed it corrected immediately. I was told to bring it into the service department immediately after work that day which I did. Two different techs drove the truck on two separate test drives as I waited and both came back saying they experienced the issue. Then the service manager told me “the problem is that the truck’s previous owner went the cheap route installing a lift on the truck and this is what’s causing the issue”. I asked what it’s going to take to fix the issue. I was told I would have to purchase and install a better quality lift. I explained that was not an option for me and that I didn’t purchase a truck to immediately have to spend money on making it safe to drive. The sales manager Jeison Miranda asked me what I wanted to do since this is something the extended warranty they sold me wouldn’t cover. I explained I would rather be put back in my original car that I traded in. I had already spoken to my salesman (Archie) who told me it wouldn’t be an issue getting back in my car if I decided and that my car is still on their lot. But Jeison Miranda absolutely refused canceling anything. Jason told me I signed a contract and they would absolutely not be canceling it. I asked to speak with someone higher but was refused that opportunity. Jeison told me that if I don’t like the ride I can purchase a better lift for the truck. I explained that it’s not simply that I don’t like the ride, the problem is that it’s completely unsafe to drive. Jeison then told me he and Jacobs Mitsubishi would help me find an equivalent (safe) truck and swap it out for the unstable one they stuck me with. Jeison sent me pics of one truck asking if I would be interested to swap with and told me it would be “about another $2K”. When I responded that I was interested Jeison said he had made a mistake and that it was actually “about another $10K”. I told him that was too far out of my budget and he’s since refused to answer any emails or voicemails or give any help at all with the matter. The day I test drove the truck with Archie it’s fuel level was on empty. Archie made the comment “we can’t go far”. I was only permitted to drive it approximately a mile or two down a straight road, make a u-turn, then drive straight back to the dealership never exceeding 50mph. So there was never the opportunity to experience its instability. Jeison Miranda is absolutely no help at all and completely lacks customer service unless you are making a purchase! I’ve asked multiple times to speak with CEO Daniel Jacobs with only refusal to give any contact information. Jacobs Mitsubishi sold me an unsafe vehicle and are refusing to help make things right! Avoid this dealership at all cost. Take your hard earned money and find a vehicle elsewhere. More
by Brian Gray
Employees Worked With
Daniel Jacobs, Jeison Miranda, Archie Adams
June 26, 2023
Unfortunately, my experience with the Wesley Chapel service department was not good. Called and set-up an appointment to replace an airbag under recall as well as the timing belt. Took the vehicle on service department was not good. Called and set-up an appointment to replace an airbag under recall as well as the timing belt. Took the vehicle on the scheduled service day and was told would be ready the following day. Towards the end of the pick-up day, had not received any communication therefore contacted the service department to be informed that nothing had been done as they were not able to source any of the parts required for the airbag nor the timing belt service. They advised the car could be left with them until the parts were sourced but had no knowledge on when that would be. Therefore, rather than leaving the car (beginning of June 2023), retrieved the car and advised still wanted the airbag replacement. As of today, the service department has yet to make contact to advise if/when the airbag will be available. Issues: Bad communication and follow-up. The service team should have sourced the parts and then scheduled the appointment. Also, getting an estimate for a timing belt replacement should have been a much easier process as ended up with three different quotes as they had to add more parts, oil, etc. which should all be readily available on a Mitsubishi service catalog. The place is fairly new and the personnel seemed genuine but unfortunately, it still did not speak well for the mishaps that occurred with this very simple service request in my opinion. More
by Mitsubishi Evolution
Employees Worked With
Chris Diaz
June 22, 2023
I took my 2022 Mitsubishi Outlander to Jacobs Mitsubishi in Wesley Chapel, FL for a synthetic oil change and computerized vehicle diagnostic report and a 27-point inspection, as advertised. However, I was in Wesley Chapel, FL for a synthetic oil change and computerized vehicle diagnostic report and a 27-point inspection, as advertised. However, I was disappointed to find that I did not received 27-point inspection services. In the past, I have taken my car to the Mitsubishi dealer in Lakeland, FL, and I have always been happy with the service I have received. The staff at the Lakeland dealer always performs a courtesy car wash, checks the air pressure in my car tires, and vacuums out my car. They also take the time to explain the services that are being performed and answer any questions that I have. At Jacobs Mitsubishi, I did not receive any of these courtesy services(I am not expecting...) and did not received what paid for . The staff did not perform a 27-point inspection, and they did not check the air pressure in my tires. I understand that Jacobs Mitsubishi is a new location, and they may still be working out the kinks. However, I was disappointed with the service that I received. I would not recommend Jacobs Mitsubishi to my friends or family. Here are some specific suggestions for improvement: Jacobs Mitsubishi should make sure that their staff are performing all of the services that are advertised, and paid for. I hope that Jacobs Mitsubishi will take my feedback into consideration and improve their service. More
by kchundi
Employees Worked With
not listed. Service
