Jacky Jones Chrysler Dodge Jeep Ram of Cleveland - Service Center

Oil change and tire rotation service As always our service experience was excellent in every way. Mackenzie Cain is the best customer service representative ever. We will do business no w As always our service experience was excellent in every way. Mackenzie Cain is the best customer service representative ever. We will do business no where else but here. Thanks again for great service! More

We Owe I took my NEW Compass to the Service dept. a week ago to have bad headlights replaced under warranty that I requested a month ago. I also have a WE OW I took my NEW Compass to the Service dept. a week ago to have bad headlights replaced under warranty that I requested a month ago. I also have a WE OWE for a trailer hitch & wireing to be installed. I received a call at end of that day telling me that the wireing harness was wrong & the correct one had been ordered. I was also told I would be called on Monday to be updated. Today it has been a week since I have heard from the Service dept. More

Missing equip after service The service tech removed my cover on my battery and did not replace it. By time I discovered it took a while to get the parts. I had a hard time getti The service tech removed my cover on my battery and did not replace it. By time I discovered it took a while to get the parts. I had a hard time getting anyone to return calls or let me know what was going on. Service has usually been better than this in the past. More

Good service Friendly and competent service. A good place to take your car. It's nice to have local people at a local dealership. We are fortunate to have them. Friendly and competent service. A good place to take your car. It's nice to have local people at a local dealership. We are fortunate to have them. More

Routine maintenance Prompt, courteous and timely service. Everyone was friendly and made sure all my maintenance needs were meet to my satisfaction. I would highly recomm Prompt, courteous and timely service. Everyone was friendly and made sure all my maintenance needs were meet to my satisfaction. I would highly recommend this service department More

Routine Maintenance Dealing with Jacky Jones was quick and easy. Scheduled my first oil change and maintenance for my new Jeep with a next day appointment. They were frie Dealing with Jacky Jones was quick and easy. Scheduled my first oil change and maintenance for my new Jeep with a next day appointment. They were friendly, helpful and convenient! More

Excellent Service I highly recommend Jacky Jones for its parts and services. They were professional, understood the service required and stayed in contact with me until I highly recommend Jacky Jones for its parts and services. They were professional, understood the service required and stayed in contact with me until the parts were there so they valued my time. More

Repair and service Mackenzie in service was extremely helpful, courteous, and accommodating in communicating the progress and status of my vehicle. All the staff have be Mackenzie in service was extremely helpful, courteous, and accommodating in communicating the progress and status of my vehicle. All the staff have been pleasant, professional, and friendly. More

Great Service Experience Mackenzie made all the difference. She communicated promptly about the status of our job, explained the service needed, etc. I would recommend this se Mackenzie made all the difference. She communicated promptly about the status of our job, explained the service needed, etc. I would recommend this service department to anyone. More

Great customer service. I brought my Ram 2500 to the dealership to repair the back seat heater on the passenger side. Mackenzie helped me and it was determined that the repai I brought my Ram 2500 to the dealership to repair the back seat heater on the passenger side. Mackenzie helped me and it was determined that the repair would be covered under my extended warranty. Parts were not available that day for the repair so I had to return for 2nd trip. When I returned after the parts came in, they turned out to be the wrong parts. So after making a 3rd trip to the dealership the correct parts were installed and all is working now. With this many trips ( I live 1 hour away and work 1.5 hours away) Mackenzie made the BEST out of the situation and was always friendly and very helpful. I appreciate her willingness to let me drive something so I did not have to wait around the dealership the 2nd trip and the 3rd trip. Thanks Mackenzie and Jackie Jones. More